Customer Reviews for Star Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Star Garage

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Quintin D. on

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Great place. One of the most friendly people I’ve ever met. I’m going to be renting a truck soon and I would prefer to rent from the gentleman again.

Kyla G. on

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Two dolley had a broken fender that I had to tape down in order for tail lights to be seen. Truck was great. Steven was nice and very personable. Great customer service!

chris b. on

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Customer did not leave a comment.

Jimmy B. on

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Employee was helpful and very nice. had our trailer and took our return with no problems. We had a good experience.

Steve C. on

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Alfonso B. on

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Derrik D. on

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Robert D. on

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Steven, is great. Wish I had more time to sit and talk to him.

Johnathon B. on

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The gentleman helping me with the uHaul process at said location showed great customer service, and was very kind.

Steve M. on

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Nothing to improve based on my experience. Very accommodating, hands-on owner/location. Great experience!

Keesha E. on

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josh p. on

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Warren C. on

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James H. on

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Allow the customer to select his/her pick-up location instead of assigning one.

Carol C. on

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Steve was very professional and courteous and most helpful at the end of my long trip to my new home. Thank you, Steve, you were the BEST. Highly recommend Uhaul agent at 2203 N Quaker Ave. , Lubbock, TX 79416.

Taylor G. on

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Literally the nicest man I've ever met. If ever using Uhaul again I would request this location. He made the experience a good one.

Helver H. on

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Outstanding customer attention. I recognize the customer attention as the most important value when I look for a service. Thanks a lot

Patricia I. on

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Great customer service and very cute dog on the premises. Fast service.

Tracy W. on

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Dennis A. on

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The service provider was friendly and efficient.

Jesse U. on

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Very nice and great customer service

Bobby B. on

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Great guy! Easy to work with.

Tim H. on

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The pick up was smooth, quick, and painless. Mr. Istvan was incredibly charming, friendly, and personable. I would love to pick up from him again if I could.

Lovella S. on

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Very sweet man. Helpful and friendly. Easy process.

Ruben G. on

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Everything was great. I went with my family and the location was ideal. Amazing customer service and very helpful. All my questions was answered and easy pick up and drop off. I will highly recommend this location for your Uhaul needs. Thank you Uhaul for great rep in this location. You can tell why they have been open for over 30 years.

JESSE B III O. on

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Attendant was friendly and helpful, but the location looked sketchy. I counted 6 cats in the office along with the dog. I did not understand why I had to give info and fill out forms online (again) since I had done an online reservation weeks earlier. Again, the man was nice, but I felt a little uneasy with looks of the location and the process once I was there.

JAMES KEVIN O. on

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Stephen was helpful and courteous.

Susan C. on

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-not notified of pick up location change -location smelled of animal waste, full of flies and was nauseating. -husband had to help pull trailer out of mud and hitch to truck -I had to help enter information in computer to help move things along which was strange since he kept asking if we were terrorists. I am not a terrorist but how many terrorist would say they were and be allowed to enter their own information? -Steve, the name he gave us, was trying his hardest, but spent way too much time sharing his roots from Hungry. -All I wanted to do was get out of that office/home.

tarock t. on

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Pam M. on

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Owner was so very nice and helpful. Lots of kitties and a puppy dog but all very sweet! I I’ll definitely use him again!

Stephanie W. on

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I was sent to a different location than requested. the "house" was disgusting and should be condemned, in a bad part of town. 2 females should never have to go to a location. door couldn't be opened from the outside. the inside smelled of animal waste. man/owner hugged me (not okay). having to wait because of system issues and "homeland security" not verifying information. the same issues I had. All I can say is thankfully I won't have to move from Lubbock ever again and possibly be sent to this place. I paid over $200 for not even 12 hours of rental. It took a while to get the smell out of my nose. I don't care if it was graduation weekend and move out weekend. The condition of this place was unacceptable

Sharon M. on

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Stephen made us laugh. What a sweet and kind soul. Yes, he’s older, and it took a little longer than most places would, I’m sure. But his stories are hilarious and touching, and he went out of his way to help us. It’s nice to know there’s still people in this world like him. Will definitely go back if needed in Lubbock.

Christy H. on

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TIM O. on

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Service was fast, friendly, very personable. I would recommend to anyone.

LISA M. on

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Logan U. on

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ismael g. on

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Steven was very professional and polite. He was very helpful in helping choose the right equipment to use for what I needed. Other u-haul locations in Lubbock were not as half as helpful as Steven was. Steven looked at my truck and explained to me the pieces I needed to connect the trailer I needed. While the guys on 34th street U-Haul didnt even step out of the building to look at my truck. In the future I will definitely go back to Steven for any moving needs I may have. Thank you Steven

Mauricio S. on

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Loved the owner. He was highly professional and extremely helpful. I will definitely recommend him to all of my friends in the area.

Lindsey S. on

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Very nice man, helpful and kind. Will visit again

Ramon S. on

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Ernest G. on

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Chris L. on

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Friendly guy!

Travion B. on

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Love the service from U-Haul an Steven!!!

Brandon D. on

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Steven was helpful and very nice. I will come back to Steven if I ever need to rent a uhaul in the future.

Felix P. on

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Very professional and courteous employees. I highly recommend this business and will use this uhaul dealer in the future.

JUIAN C. on

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The sweetest man I've ever met. I would definitely recommend this place.

Cheryl C. on

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Heidi S. on

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FELIX H. on

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Service was excellent, wouldn't add or take anything. Thank you.

Shellie S. on

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The owner of the store was very friendly and helpful! He didn’t make me feel rushed and he made sure my experience with uhaul and the trailer was nothing short of perfect! I will definitely be using him as a drop off/pick up location in the future! I wouldn’t go anywhere else! I highly recommend Star Garage to anyone!!

AARON H. on

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Another great experience. Thanks for everything!!!

jIM B. on

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AARON H. on

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I needed a trailer on short notice and Steven took care of everything. He explained the ins and outs so I could get the most bang for my buck and was extremely friendly. An overall great experience.

Sean R. on

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Deena D. on

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The owner is super friendly, and provides great customer service, however, the office is really cluttered and smells bad.

BERNANDO A. on

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Nothing great service and value !!!!

Raquel g. on

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Robert A. on

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Mark R. on

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Rex C. on

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This location needs a showroom. The current conditions are not acceptable by today's standards. And thus the operator takes a lot of abuse. He performs and serves customers just fine, but doesn't come across well with his facility. It would be a blessing to him and his/your customers if something could be done to improve that.

eddie c. on

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JEFF C. on

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Greeted with a handshake. Prompt & courteous service. Absolutely delightful experience at the U-Haul Star Garage.

larry g. on

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Worked well for me. Fast,polite service no improvement needed. Good job

Philip D. on

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You should terminate this dealer to help your reputation! He was mentally unstable and accused me several times that I was a federal agent trying to put him back in prison. The office was extremely dirty and smelled of animal urine. He ask me to fill out the U-haul form on the computer because he was too slow to do it. I asked for a receipt and I had to take a screen shot on my phone. There other issues including the 2 ladies that were renting before me. The same thing happened to them. He said he had 17 rentals that day and after me he said he was going home. I have two family members, one with Alzheimer and one with dementia and his behavior was similar. I hope my next experience is better with your company!

Cory B. on

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CARLENE J. on

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Had a wonderful experience. Enjoyed the owner who made our pickup great. He was very helpful and insightful. Best customer service ever. Very sweet man. No complaints at all with him or the experience at North Quaker. My only question or concern....when I looked for Uhaul locations in Lubbock initially this location did not appear. A shame because I would have loved to have dealt with this owner from the initial reservation through pick up. Thanks for conscientious owners like him.

Timothy S. on

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Associate was very personable. He went out of his way to make sure that I was happy/satisfied with the trailer that he provided. He thoroughly explained the paperwork, got everything processed, and got us on our way as quick as possible.

Peter L. on

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Ernest G. on

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Jesse D. on

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Jennifer S. on

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Gentleman meet me outside upon arrival. He was very friendly and helped with the detaching the trailer.

Brian B. on

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Lula C. on

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I had an excellent experience I've been going to this location over 8 years and will continue to do so

CHRIS R. on

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The man/owner of the location was very polite and welcoming. He got to me in a timely manner even though he was very busy. The customer service is something that you don’t see anymore. He made you feel as though you were top priority. I would recommend this location to anyone.

JOHN Y. on

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Nothing, the service was great.

julie C. on

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I was so scared and the office was filled with feral cats. It was a health and fire hazzard. I was petrified. He showed me paperwork from homeland security. He told me about being in prison for three years. My truck was due at 11pm. I did not want to take it back that late, bc I only had a girl to follow me back. I was so scared to return the truck, but I brought my friends husband with me. He still tried to get me to go inside the shop. I wanted to call the police, but he had all my personal information. I will NEVER EVER USE UHAUL again. If you check your files, I rent uhauls annually. I believe that uhaul should refund my rental fees.

Thad J. on

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DON C. on

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Darrell B. on

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Very dirty. Cats everywhere in the what was supposed to be office, smelled of feces, the man who helped us was very friendly, however, it did not make up for the fact that the place looked like a junk yard. Just dirty everywhere. It was like an episode of hoarders, but worse. I haul should really do checks on who they allow to carry their trucks. He had a dying cat on the table next to us. It just smelled so badly. He was a very nice man, but he should truly be embarrassed as to how his “office” was kept. I will not return due to that reason. I can not stress enough how filthy it was.

Marcus P. on

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Very professional and courteous. Very friendly also

brittnee j. on

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Great personality ....there was no place to park other than in the street the office was not a office more like a packed storage could barely breath because of all the cats

Karen A. on

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Wonderful service!!!

Brian A. on

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The gentleman running this facility is literally the nicest person I have ever met. I would highly recommend Star Garage to anyone looking to rent from Uhaul in the Lubbock area. If I wasn't in a hurry, I would have just stayed there just to talk with him. Awesome service.

LARRY S. on

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cOBY m. on

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Have much less paperwork. Gov't regulations are overdone. The business owner was a delightful man!

PAULA E. on

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Excellent experience. Would recommend to everyone.

Joe M. on

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Michael C. on

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SHANNON F. on

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He was very nice and very helpful. Will definently use again!!

Jason F. on

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Great people here! Anytime I'm in this area with a uhaul needing dropped or anytime I'm in this area and I need a uhaul this is where I will go! Excellent customer service, very friendly and an easy location to access!

Alyssa H. on

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Our guy was awesome! Super friendly and super helpful, said he wanted us to leave with a smile and we did. Definitely recommending to others.

Dustin E. on

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Steven is a great guy! Will do business with him again.

Carson G. on

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I would rent from this location and person over any other location. Very helpful and friendly. I look forward for using him for my next move!!

ISHMAEL H. on

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The owner was very Helpful and Great Customer Service!

Kenneth B. on

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Only place open @ the time I needed the trailer. Complete opposite side of town from where I needed the trailer.

Perry T. on

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Perry T. on

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Tamara M. on

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Hussam G. on

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