Customer Reviews for Star Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not feel like â€œjust another customerâ€ when picking up and talking with the owner. He was very easy to do business with and will be going back whenever I need to.Grant M.
Mr. Istvan was very courteous and pleasant. He took time to explain the rental process to me. Would definitely rent from this location again and also recommend this location to others.MABLE G.
The gentlemen that will meet you outside Is very nice and kind. He will make you feel like family.luis H.
This location was owned by a very nice man who promptly took care of me.don H.
The guy there was very friendly and was very nice thank you sir for everythingandrew F.
The gentleman that I dealt with was amazing. The location wasn't as fancy as other places but his kindness sold me on wanting to return to this location the next time I need to rent a truck or trailer.Robert O.
Customer did not leave a comment.EGNIO C.
above and beyond great customer service.cynthia M.
Customer did not leave a comment.BRUCE T.
Great service and great renter. So grateful for the help and support to get me moved just the way I needed.tim M.
The owner at this location was so kind and accommodating! My family and I have been renting from Uhaul my entire life and he was absolutely the funniest and most memorable Uhaul dealer. Would recommend his services to anyone and everyone!Randi A.
Hats off to Istvan Szalay who assisted with the rental drop-off! He was very helpful with the process and made it much easier. Thank you!DAVID P.
Customer did not leave a comment.Ben S.
The gentleman was very friendly and helpful. Unfortunately there were too many animals. About six cats. It smelled like cat urine. The dogs would sniff and jump up on you. The place was very smelly, clutterred and unclean.. The truck was clean and in good condition. Unfortunately I did not see a dolly, boxes, etc if I needed or wanted extra material.BLENDA H.
The pick up location was sketchy and the shop had an offensive odor. The owner made me feel very uncomfortable. He asked me to sit on a stool, in a dark room next to an open door that led to another room that was pitch black. He would have completely trapped me between him and the dark room if I sat on the stool. He also asked me to lean over him to type my info in his computer a few times.kimberly L.
Customer did not leave a comment.Jorge A.
Had an outstanding experience while picking up my reserved equipment. Steven (?) was wonderful and a joy to meet.Scott L.
Steven is a great guy to rent a UHaul from! Very knowledgeable and incredibly friendly. Has great stories to tell!Lela T.
Customer did not leave a comment.MELISSA M.
Customer did not leave a comment.PATRICK B.
Very professional and pleasantAPRIL T.
Friendliest, most welcoming Uhaul guy I ever met. I'd almost drive the 550 miles just to rent from him. (Just kidding) But, he was awesome!Charles S.
The owner running the uhaul location was the sweetest and kindest most helpful person ever!! A family member who came to help told him he had come to help to put him to work and he said no I work for you! Nicest and best customer service evergena R.
Clean equipment. No problems. Very friendly.Bobby L.
Very good customer service.ivan R.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.linidia Z.
My reservation was not readyJUAN S.
Customer did not leave a comment.dennis G.
Customer did not leave a comment.kIMBERLEY T.
This is one of the nicest people I have ever met in my life!!!! We have been here before numerous of times and this man is beyond nice and helpful. You will not regret going to his location.Tania S.
Customer did not leave a comment.christopher M.
The owner was very helpful and courteous. Best UHaul location in Lubbock, TXPatrick B.
Customer did not leave a comment.Vanessa A.
The owner was very friendly and helpful. However, we had scheduled pickup for the 34th St. location and were not notified of the change until we arrived.Curt B.
Customer did not leave a comment.patricia L.
Customer did not leave a comment.PRANAYA S.
Steve is wonderful to deal with!Lela T.
Business owner was nice and friendly. The online form process was quick and easy. Equipment was clean and in good working order. I would definitely recommend to a friend to assist in their moving needs.KEVIN D.
Customer did not leave a comment.Beth R.
All around great guy.Joby S.
The owner was very kind and genuine. He was very helpful and would use his location any time we move again.Joshua G.
This guys was extremely personal! He was supper nice and friendly, lol we hugged each other after helped me out. This guy was really nice and helped me hook up the trailer.David B.
I had a fuse that was out on my truck, the kind owner was able to help me and get things working.John Z.
Customer did not leave a comment.ORLANDO T.
Customer did not leave a comment.JUANITA A.
Great customer and friendly service.Rick M.
I really enjoyed the experience they were very helpful and extremely friendly.Klay A.
Best customer service I have had with UhaulTyler F.
The gentleman is always nice quick service everytime I go through uhaul I go to him will recommend to anyone needing to use uhaulCHRISTIAN M.
Customer did not leave a comment.brandon B.
Amazing service, very kind and attentive you definitely won't have this kind of 1 on 1 service at the larger U-Hauls!Cameron F.
I did not feel safe at this location. The man who ran it was not wearing a mask, kept getting in my face, continually grabbed my arm, and said things like "Stay close to me" and "You are a special girl." I put up with this behavior only because I was desperate to get my truck, since he was taking a long time to check out customers and I was late to meet my movers. The only way I could get him to go faster was to let him flirt with me. I would not want other women to be in this situation.Ashley S.
Customer did not leave a comment.Peter A.
Better parking of the equipmentLIVAN M.
Our experience was even better than we expected. The best U-Haul dealer we have used!Vernon W.
Customer did not leave a comment.Rick H.
Customer did not leave a comment.Damon C.
The owner is very pleasant and helpful. I highly recommend this location.Irma D.
Customer did not leave a comment.raphel G.
Very nice and friendly person- A couple of nice dogs to pet also. Would highly recommendMark S.
Customer did not leave a comment.Robert L.
No improvement needed great overall experienceLiz W.
Excellent service and customer friendly.Jay R.
Very helpful, informative, and patient with me as I settled things with my credit card.William L.
Customer did not leave a comment.Leslie J.
Steve is really friendly and helpfulJONATHON N.
Trailer was clean and in working order. Awesome customer service definitely recommend this place to anyone.James S.
All okernesto S.
Interesting character to work with. Knew what he was doing and made the process quick.Dwaine N.
Customer did not leave a comment.Neal M.
Make the owner wear a mask when interacting with the public. Equipment t yard not laid out for ease of pick up. Owner, however, was very friendly, caring and made sure I had a top notch trailer for my long haul move.Peter A.
Customer did not leave a comment.Erika P.
The employee was engaging, helpful, and an overall delight to do business with!James H.
Customer did not leave a comment.Jasen C.
Great person! Really nice and efficient.Irvin A.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Michelle W.
Stephen was the sweetest man, treated us just like family from the time we walked in! Excellent customer service!Michael S.
Customer did not leave a comment.Zakery F.
Customer did not leave a comment.AUSTIN R.
Steven was a great help to us in our time of need. Proffesional and courteous. I will refer anyone in need of service to him in the future. He took excellent care of us.Joshua R.
Customer did not leave a comment.Kaleb S.
Stephen was friendly and very helpful.Carolyn C.
We enjoyed the owners personality and jokes! Very nice man!Ryan R.
Customer did not leave a comment.fowler C.
Friendly, EfficientJoe W.
Customer did not leave a comment.Virgie R.
Wonderful customer service!!CARRIE W.
Very friendly and helpful customer serviceChristopher C.
Customer did not leave a comment.Tim M.
If you want to Have a good experience with customer service when renting a Uhaul come to this location! Customer service was top notch, two thumbs up.SERGIO L.
The gentleman was very nice I can't remember his name but he was nice ??jessica C.
Owner at star garage was one of the most genuine and honest people I've ever met in Lubbock. I'll never forget my time getting to know my new Hungarian friend. He made the whole process a breeze.Collin C.
Very friendly and great customer service. I will be coming backRuben A.
He did an awesome job he deserves a raise or bonusMatthew V.
Gentlemen who helped us out was a very very nice man. Made the experience very pleasant.Keisha J.
Customer did not leave a comment.Bodey L.