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bradley b
Customer Reviews for Star Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Istvan is a great American. Go hear his story and shake his hand!
David GHe was So helpful, polite, and nice. I recommend him and this location to anyone, needing a Uhaul truck.
Ali EBest uhaul location!! The owner was very kind and helpful :) Would 100% recommend to anyone and everyone in the Lubbock area!!
Amber PVery nice and greeted me right away, great customer service.
JOHN FVery nice gentleman very welcoming personality made me feel like family.
NICK AThe owner is very friendly and goes above and beyond for his customers!
Fabian ROnly UHaul Rep I will work with, great worker and excellent service!
JESSICA ROwner opened up after dark to allow us to drop off a car carrier. I would definitely recommend this location!
Bobby DChange locations
ROCKY RGreat friendly guy.
Gosfrey VTruck was ordered with confirmation confirm confirmed. 15 hours before picking up the truck, I was told it was no longer available. They agreed to give me a larger truck, which I did not want or need, as I was driving across the state. Looks like your truck got worse, gas mileage, and was more difficult to maneuver in the city. I was moving to. Additionally, they were not able to accommodate my pick up time that I have previously confirmed, and also organize movers with U-Haul. I had to pick up the truck with only a couple hours notice, and then also find a place to store it overnight. this was quite possibly the most difficult and un-accommodating experience I’ve had with a large organization. Even though I did my part, and gave them the confirmation and payment they did nothing to help my experience. I would greatly recommend that you use any other service.
Dustin TSteve was super friendly and accommodating! The U-Haul customer validation website was down that morning and Steve went the extra mile to hook me up.
MATTHEW ZLovely experience with the gentleman that runs this location. He’s a gem!
SYDNEY DOwner is a kind and gentle soul with some sweet dogs that greet you at the door!
Josh TThanks so much for making this easy!
Howard LHave the “owner” not come out in the middle of the dark with three loose dogs talking about “Give me the keys. No worries. No worries. Give keys.”
DAMIA GThe individual in charge is a good man. He does the best he can with what he has. Could certainly use some assistance.
James NThe gentleman that helped us was so pleasant and friendly! The whole experience was so easy and I loved his dogs!
chris bSteven’s fantastic, I would go back just to talk with him for hours.
Josiah KVery friendly and open. Speaks 5 languages. Very impressive.
Christopher OClean location
ALVIN WExcellent customer service.
Ben HVery friendly
CHARLES Sthe store was a mess; junk everywhere. the man was very nice but the location was not what U-haul wants as a picture of its business.
Lonny BOne of the best customer service experiences of my life!
Joel DHe was nice and supportive.
Frank TVery friendly and very helpful.
Randall BLocation was convenient, truck was horrible
Carol HGreat service from them. Looking forward to use their service in the future.
STEPHEN CAbsolutely loved this location and the man I dropped it off with. Very nice, very professional and SO easy! We had everything done in 5 minutes
Brooke WSuper nice guy, gave my 26 yr old son a hug, we like hugs!
Medley ZAbsolutely amazing! Highly recommend this location! He is very friendly, polite, professional, and the best U-Haul person I have ever dealt with!
Catherine KTruck was dirty. Truck rented with engine service light on. Truck did not idle properly.
Gilbert PVery helpful and friendly man there. All went smooth.
Robert LSuper friendly and helpful.
Darla GNothing
iRMA AThe owner/operator was very friendly and personable. He provided me with excellent service and attention.
Glen BConvenient location close to the university. Trailer was ready and in great condition. Owner is friendly and had us on our way as soon as possible.
Jason HI was overcharged for things I did not rent. I have already emailed Uhaul regarding this matter and have not heard back. It ended up costing me 30 or $40 more than it should have. The only reason I’m getting a good rating is because the old man that worked at the facility was a sweetheart.
corren mStar Garage is one of the older "Mom and Pop" shops and the owner (Steven) was warm and welcoming. Getting to meet and visit with him was a highlight of the trip.
TIM HThis location is super janky and I would not recommend going here to anyone. FYI they do not honor 24/7 reservations and will forcibly reschedule your pickup to be within their office hours. The truck was super dirty and had much more damage than their "before" pictures showed in the check in process.
JON TThe gentleman was exceptionally polite. However, he is a hoarder and the office was piled high with garbage and it reeked. It’s a health hazzard. It would require several large dumpsters to throw away the trash. The truck was filled with dog hair.
Robert TSteven greeted me at the door and welcomed me in. He was very nice and wanted to make sure he did a good job. He showed me the equipment and was fair about the transaction. I would rent from him again.
Chris GI got great customer service!! Everything scheduled went as planned!! Thank you!!
judith mThe gentleman who runs this location was very kind and treated us like family. The trailer we reserved was not available, but this gentleman found us another one on the lot that would fit our needs. I would recommend this location.
Trilogy HIt was self service and the man would not hand me the keys until he “verified” on his computer, which was very outdated, ran very slow and froze up. Finally after almost an hour I was very irritated and had to meet the landlord for my new place. He called U-Haul and I provided my case # in which they told him to hand me the keys.
Laura GVery helpful people!
Glenn BGreat customer service!!!
Elizabeth BThe man was a very nice man he helped us alot
Michael PThe gentleman who received me, was so welcoming , very professional. Extremely helpful. I cannot say enough positive things about this man.
Steven LEverything was wonderful. Great job!
joe PThe truck itself was sluggish to drive and super slow to switch gears. Not to mention that the whole mobile app check in was horrible as I had to go inside and get the paperwork done and the uhaul website was extremely slow. The guy, Steven, was a very friendly person and who made me feel like part of the family.
Gregory FThe location manager was super nice! Easy access to and from location. Stephen went the extra mile to get us a transporter late in the day. Looking forward to seeing him again!
enrique rEveryone was very helpful and I recommend both locations
Bradley D