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Michael M
Customer Reviews for Star Storage Buford
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve your mobile check in process.
Lewis JNo directions for drop off, spent 30 mins trying to get U-Haul on phone to get the return process complete. No one working location and the number listed to call no one would answer. Not exaggerating 30 mins for a drop off is excessive. $150 for a daily rental was a rip off. To drive 85 miles. Did not see 66 miles allowed, not clear on what to expect for U-Haul rental. Very disappointed customer.
Brandon LNo human available, check in took long with issues, truck return was even worse
Nantes BDropoff / Checkin process on Sunday did not work well. The app didn't want to upload the picture and it wouldn't let me continue. Called Monday morning, they said they would check it in for me. But then I get an e-mail Monday night saying I need to check in. Had to call again Tuesday, and then the guy took care of it.
TOMMY MI booked a place expecting any person helping me to check out. I got a phone call and asked to pick the truck from some other facility, I agreed and did not realize what is waiting for me. I did not find anyone at the place (Star Storage Buford), no one picked my call at the #678-513-4054. I called regional (770-926-1340), I heard the only way to get the key is to use the app. I tried the app (which is by the way not very user friendly) and got an error I'm not eligible for share ride. Called regional again and was informed app has a problem and the operator did some manual adjustment. Finally after wasting 1 hour I was able to get the keys (everey time I asked to help with this horrible app I was transferred to another line where no one picked up my phone after long wait). While returning again the app did not work because it could not detect my location. Again I called and was told to lock the truck and keep the key in the box. I did that and was charged for 2 days. After complaining to the regional number the extra fee was promised to be waived. After this experience I've decided not to use that facility again and will not recommend U-haul to any of my friends.
Arindam TWe dropped off after hours. Did not interact with personnel. The key is in the “info” box.
Austin RVery clean and welcoming staff
GARY TGarret was super helpful and friendly. It was very easy to check-in and pick up the truck.
Vanessa VExcellent in all aspects of the pop processes before, during, and after the rental. Will definitely use this location in the future.
Daniel PTruck bed had oil, wasn't clean, but people at this location are great. BTW first time that I have seen problem with truck not being clean. Also, shakes at 65mph, need a tire balance.
Hernan CThe truck was an old piece of junk. Both the cab and the cargo area were dirty. There's a huge hole in the driver's seat. The passenger side mirror is loose and you can't see the right side of the truck. The brake system needs repair. Both the brake light and the service brake system lights were on. I had an accident because I could not stop quick enough due to the faulty brakes.
John PSome newer, cleaner vehicles would be nice.
John PThere were potato chips on the floor, which also had dried mud. I found a sock under the seat. The driver's side seat was cut up.
John PExcellent service. Seamless checkout and checkin. Thanks!
Stephen DThan you. Everything worked fantastic. The storage facility that coordinates was excellent!
brett poverall good. employees are friendly.
Jae YShemeka is awesome, friendly and very accessible.
Michael Hfast pickup and easy drop off
Sada BShenika was both professional and personable. Great service!
John MShanika was wonderful! She was very helpful. I had a bad experience at another storage unit but when I came here she made my experience 10 times better than the last place. Would recommend to friends and family
Rhonda HStaff was very friendly and helpful. Would definitely rent there again
Philip DUnit was available for a last minute requirement for a truck to be used.
JOHN YThe check in mobile experience was too long Also I was charged an extra 29 for checkin is little late? I picked up the truck at 9am and returned it by 9 pm. 12 hours. I had assumed I had the truck all day.
John MI had a 10 foot truck scheduled to pick up at 11:45 AM. I got an email confirming it and I spoke to that person about "editing" my pick up time to 12:15 PM. When I arrived, I was told my reservation had expired for "no show" because the reservation was for 1:15 AM. The person I spoke to edited the time ti the wrong time 1:15 not 12:15 AND set the time for AM not PM...who picks up a truck at 1:15 AM??? the location is not even open to arrange the rental to be picked up--TERRIBLE EXPERIENCE
RICHARD KThe truck was nice and clean. The customer was excellent hard to find good customer service these days. I would definitely recommend the cumming location.
LISA hInspect the inside of the truck roof to see if there are any repairs/patch work done. My truck leaked while it rained and ruined the load.
Devakumar AChecking out the truck was fine, but the lady at star storage could have been more pleasant. She was rude when I had questions and was annoyed and acted like I was stupid for asking. She never answered and just said she didn’t know. So I had to take the time to figure out the answer myself to a simple question about the truck that she should have known.
Nicole MVery professional and friendly staff 👏 👌
Claude BGreat customer service and attention to detail
Hernan CAwesome customer service
Rebecca Coutstanding
Marvin Pput the right prices and don’t suprise the customer and give them a working truck
derrick gThe UHaul representative was very professional and courteous.
Kevin DThe lady that assisted me was fantastic!
BRANDON WThank you Andy. We made it safely to Maryland in that truck.
Eric PVery easy pickup. Great uhaul rental location
CHRISTOPHER OMechanically, the truck worked fine; however, the passenger-side review view mirror had tape or plastic around the base where a previous driver had hit something with the mirror. When adjusted, once reaching the speed of around 30 mph, the mirror would rotate with the wind.....SAFETY HAZARD! I brought the issue up when I returned the truck & he indicated he would inform U-Haul.
cam sMobile application is HORRIBLE
Scott TConfusing as to where to park the truck after hours.
Charles CGreat customer service!
Matt WPersonnel was friendly and competent
Beverly MThe first location I had a reservation to pick up my truck (PakMail in Suwanee, GA) apparently forgot to put the key in the lockbox. After taking at least a half hour calling Uhaul (most of that time being on hold), they found me another truck at Star Storage. By the time I drove to the next town to Star Storage and got that truck, I wasted about 2 hours of time, so I was pretty upset. Star Storage was excellent, however.
Richard AGreat customer service and friendly
Mona NVery Friendly and helpful
Brian BThe place where I picked up the truck was clean and the gentleman that took care of us was very helpful and attentive to us. The problem that I have is with the condition of the truck itself which was not mechanically well maintained at all. The truck drives very rough and when someone is renting such a truck, that is that big and to drive over 500 miles, It is very disappointing to see how Uhaul would accept such vehicles available to rent. The tires don't seemed to be in good condition which is a big safety hazard. This definitely has broken the trust and loyalty that I have had with the Uhaul brand. I was so relieved with the fact that I was done with the move and that we made it ok, that I forgot to tell the drop off place about the safety and driving issues with the truck. If you get this message, please let them know as no one should be driving that vehicle until it's repaired.
Luis MThe drop off point is very unclear and there is no designated key drop. They need to put up signs and be clearer about the entire process. We went after business hours and were very confused.
Lara BNothing this was really simple and easy and fast
Idrissa MI did not know where exactly to drop the keys. It wasn't clear what to do as there wasn't a clearly marked sign. And because it was outside of business hours I had to call u line for assistance.
Riaan SI waited till the last minute to reserve a truck, and the girl working there still offered me a truck as long as I promised to have it back by 1:30, and kinda saved the day lol :) thx
MICHAEL BThis is the location and management team that helped to set up the one way rental. They are wonderful to work with.
Bonnie HThe truck has a transmission problem. I was moving to a hilly area. Going up even a small incline caused the transmission to smoke and have a burning smell. To go 4 miles took me over 3 hours. I would drive a short distance and have to pull over to let the truck cool down and continued this until i reached my destination. After the truck was empty it drove just fine.
ROGER DGreat service thank you
Steve SJenna was extremely helpful and worked thru another issue we had with uhaul. I doubt if I will use uhaul again based on the quality of equipment. The replacement trailer uhaul provided us still had maintenance issues and failied components. The people were nice and tried to diffuse the situation but at the end of the day it all comes down to the quality of the equipment uhaul is promoting. That equipment is way past it's mean time to failure in my opinion.
Joseph D