Be more of a professional location and more diligent wuth your clients
CARLOS I
Customer Reviews for Star Transmission & General Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing very excellent experience
Rakesh HSolo falta alguien que le ayude con información en español. Ya que el lugar está en una buena ubicación pero no hay como rentar el caro sin ayuda de una persona que les traduzca.
Veronica FMy reservation was for 9:30. Kevin was not there, and no one could get him on the phone. The guy in the shop was trying his best to help me. I called U-Haul, trying to get them to switch my reservation after 45 minutes of being there to self-pick up, which they couldn't do for some reason. At that time, the shop finally reached Kevin, and I guess he checked me in from wherever he was because the rep from Uhaul I was on the phone with saw at that time that I was confirmed. It was a stressful experience overall. The truck was not that clean. There was dust and crumbs on the steering column, and the seats had stains all over them. Plus, the maintenance light was on, informing them that an oil change was due. The added stress to my already stressful situation was uncalled for and not a way to do business. This was a service that was supposed to help me but made me extremely late to where I needed to be and had me panicking trying to figure out a way to just get the van that I planned for to rent. Plus, I knew dropping off the van wasn't going to be smooth sailing either. Trying to find parking is a nightmare.
Crystal KGreat experience dealing with this place. Staff is helpful and fast. I honestly don't believe the negative comments from other people. I highly recommend them and will use them again. 10 out of 10
Yasmin GExcellent service! I've rented before and will always rent from here. They are knowledgeable, professional and delightful. Kevin is the best! Helpful n fast! Wonderful experience AS USUAL! Top notch mechanics too! Get all your automotive repairs done here, I DO!
MARIO RPoor management and car is horrible and it smells like death not drivable
CYERA MDamien was super friendly and he made the process super fast. Highly recommended this location 🙌
ARMAN HThe inside of the truck was dusty and one of the headlights was not working.
Gregory RGreat people working there, very personable and helpful. Amazing experience!
Kazi NSo far the best, most professional polite and fast.
Kastriot PLove the attention and willingness to help.
JULIO AThis is the first time in over 10yrs I have experienced a problem. Originally I rented the truck for a day and end up extending my rental an additional 4 days. I couldn’t make the payment at the location because they didn’t know what the charge would be. When all they had to do was charge me exactly what I paid yesterday. I called each day before 12 to extend the rental with customer service and was told I had notes on the account regarding payment. I lost my wallet during the move. I ask if I can pay when I return the truck at the location with a different card. I returned the truck. The location was closed but according to the website you should be open. No drop box for the key. I threw it through the gate. I was waiting for a call Monday morning for the final price so I can come in and make the payment. I was never called. My card was charged without my authorization. The payment didn’t go through because I lost my wallet after saying I was coming in to make a payment with a new card after I was told the price. Horrible customer service especially the lack of communication!!
Elliot LTodos bien
AGUSTIN AThe manager was very unorganized and overcharged me for services. He was late during pick-up and drop-off. The equipment was also dirty.
mark mNot at this time
kisha fVery professional
marame gAwesome service, looking forward to future rentals from this location.
ARIEL GVery happy with everything. The service was great. The truck was great. The people were great. If I ever need anything again, I will come here.
Aref SOriginally I had a reservation at the 130th street and Broadway location that I placed on 12/18/23. My reservation was changed with less than an hour notice of when I was supposed to pick up the truck. The people I spoke to over the phone were unhelpful and did not rectify this mistake on their end and inconvenience me to travel over an hour out of my way to pick up the truck.
Davida RHad a wonderful experience from beginning to end. Quality service, great customer service and clean equipment. I will definitely rent from here again.
Maritza CExcellent location! Fast and friendly service. I was very happy with everything. Thank you
Mario AThe customer service was impeccable it was to me of the highest standard.
Andre SAbsolutely the best Uhaul dealer around! I've been to other places around there and nothing compares. I've rented before and keep coming back anytime I need a van or truck. These guys are professional and courteous. Kevin and his dad are the best!
Mario AMake sure your vehicles are inspected, there was a dead rat in my glove compartment
Jahmeelo GThe owner Operator is tacky and very unprofessional. It took me days to be able to get hold of him. After that the helpers there Where rude
Patrick AGreat guys
Flavio SThis is by far the best location I have ever dealt with. They are courteous, kind and knowledgeable. The equipment is always clean and maintained. I have and will always recommend them. Ask for Kevin, he's the man!
Mario AI had to wait around to find the person who works there. The truck was not ready when I got there, some of the equipment I requested wasn't at the location. I wasn't given enough information. I had to be rushing to get back because the guy said they closing early, despite the fact I got truck late. I didn't know I could keep the blanket so I went to take them back 2 days later. Such a waste of my time and the time of my friend who took me.
Marjorie NService was great
Wilbert VGreat service !!
Oscar TThe service was excellent
Wilbert VThere should have people to help with reservations and return, it is such a headache to return and find someone to help you. My husband didn’t understand it well and spend over two hours trying to figure this out and they charged me for an extra day because he was late. This is crazy
JUANANIBAL TUnbelievable!! Pick up was fast and easy with no hassle. I would definitely use them again. Very satisfied with the whole experience
Ernesto AAwesome location. Staff was well informed. Equipment was nice and clean. Friendly people that went out of their way to help. I will always recommend this location to others. And next time I need to rent, I will be back!
Angel NThe truck smelled like cat pee
Valerie Gthey did not have the uhaul ready when we got there. we waited over an hour. do not go to this place unless you want to waste your time.
Chelsea TIt's a garage. It's dirty and crowded, just like every other garage. I dropped off the truck, the person who helped me was professional and courteous. I'm just happy this location was open. Otherwise, I would have spent another hour on the phone with U-Haul trying to return it.
Courtney MMore locations available.
Marvin BExcellent service! Could not ask for more. Will definitely recommend to anyone looking to rent a truck. Ask for Kevin, he's the best!
Mario ABetter coordination between the agents over the phone and the locations. I called CS and asked for a time extension and was told I had to return the truck to my original location which according to her records was closing. She then told me I must keep truck until next day for an extra $50 charge. I returned to location a few hours later and found they were still open and was able to return the truck.
Jamie RI can't think of anything that you can improve, it's all good.
Jose DRotors and brakes
Marsha MGreat service, Kevin was great!
Ivonne LProfessional and polite. Can't complain. Do recommend!
Elliot BKevin was courteous & professional. Will rent from this location again if ever in the need.
Gerardo SI rented 2 dollys only to find out that the location had already rented them out for the day
Salimah AThis location and service was great the guy at pick up and drop off was great
Tiffany WThe treatment is very good, I am happy that I dealt with them
Raad A