When I rented the Uhaul well in advance with what I needed, it was not available at that location. The company made me go to another location where all the equipment I needed was not there also. I wound up having to service the car dolly myself to get it functional. Yes a greasy mess. The dealer was not knowledgeable about it. I should charge Uhaul for my time in making the dolly functionable. The van was fine and worked well. the dolly wound up putting a dent in my car. Would you be happy?
PATRICK J
Customer Reviews for Starcraft
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a very new location, so unfortunately, they had no units available besides the one I had put a reservation on. This wouldn't have been a problem except that the bearings on the trailer they gave me made the tires wobble. I took the trailer back to them and had to wait 4 hours to get the trailer fixed. When I went to return the trailer, most of the facilities recommended by U-Haul didn't accept trailers. I had called Calvin at Starcraft (from whom I got the trailer) where the trailer would need to go. This was after multiple calls to the U-Haul customer service number, with no answer. HE told me he didn't know, and good luck.
Raelyn D