The gentlemen at the store were very nice and helpful.
Emmy V
Customer Reviews for Starlight Gift & Houseware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and friendly service.
MIKHAIL Bso awesome thanks for good service 🙏
Albert AHonestly I just will not be using U-Haul at all they wasted my time got the equipment almost an hour later had to go to a different location because the location I chose “didn’t have the truck” which absolutely did I saw it and had to drive and be treated like ahit by the next person I had to get it from . ABSOLUTELY HORRIBLE
William ZGreat service .
WAYNE Mso awesome service 👏
Albert AMy experience was horrible! I rented a 26’ truck in Santa Monica and was told to go to Sherman Oaks Uhaul to get it so I ubered there and they didn’t have my truck they just said it’s in either Sun Valley or Burbank and I had to figure out how to get there myself. I talked to a bunch of people that could’t help me. I got no discount or anything to say we’re sorry! Reseda Uhaul was great but I came to the move two hrs late. My boss had 4 movers sitting around on the clock doing nothing!
Joseph LThe address takes you to a empty parking lot with no Sign for U-HAUL then after searching walking around for half an hour finally you find a 98c like store in front who the owner Is bad tempered and rude plus the truck suppose to have half an tank instead it had 1/18 and once I told the store owner he said : "yes it gets stolen I don't have cameras on the back and it's not my problem" ! I prefer U-HAUL stores compared to a empty parking spot !
Arin MGot what we needed!
Victoria HBest experience ever
shahir yOpen earlier!!! 9am Pick up time is too late to move furniture. Service was outstanding and wonderful people to deal with Thanks
Oscar Atruck had a sticky substance on the floor mats. no gas... within a mile of driving, the low fuel warning light came on
RICARDO VGreat service .
WAYNE Mlocation employees were pleasant, fast, answered my questions and set me up for success very professional
robert bIt was practically on empty when I picked it up so I barely made it to the gas station just two miles away, after pumping $30 of gas it game me exactly 50 miles because the full load and going uphill so on my way back pumped $50 and with no load and going down hill I found out I didn’t used as much gas, in fact u haul gave me $30 credit for the extra gas left in the truck. Just food for thought, overall a good experience, I will keep them in mind for next time.
MONICA IWe reserved a uhaul & 2 dolly's. After we checked in, the worker said he didn't have 2 dolly's so I settled for one. But then he said "good luck I hope the vehicle has gas". It literally was on E. I don't know how we got to the gas station & one of the tires was extremely low. I get people can return it in bad shape but it should be maintenance by the location. Luckily we only needed it for a few hours and were only going a short distance.
Mackenzie BFast check in, friendly service.
MIKHAIL BFriendly and helpful
DEVIN MThe guy at the front desk was happy and helpful, he was all that was good about the experience. Was afraid to leave my car in the lot with the loitering. The truck was extremely dirty, inside and out. The transmission was having problems, especially in Tow/Haul mode. Lately, the unprepared truck has been a norm, unfortunatley.
Chris JIt was hard to find the location of the actual shop since there is no sign dictating this. I asked the laundromat security and he was able to point me in the right direction. Besides that, the owner was super nice and made the whole process very smooth.
Phil TGreat and easy
Kyle MMake sure the vehicle has gas - it was almost empty when I got it.
Vernon ANewer trucks
Roger MFriendly, helpful, above and beyond
JOSEPH SWhile the truck was not properly cleaned and the tank was empty due to nearby issues, the customer service and store managing the trucks was great. Please make sure that the truck is cleaned between use.
emma tReliable location .
WAYNE MTruck could be cleaned better between renters
Benmio MQuick and easy transaction.
Raymond BGreat customer service .
WAYNE MDefinitely will recommend this location, Ryan and Frank are super friendly and helpful, before you drive away they make sure your reservation is all correct. Fast and safe.
ROSAURA ORyan from star house ware was so friendly and informative. I have for U-Haul before but never experienced the assistance like I did at this location. He is the best. I will be coming back here and telling my friends to use this location for the U-Haul service. Thanks again Ryan. You’re the best!
Rostin JThese guys are so friendly and awesome, love renting from this location!
dawn kGreat service.
MIKHAIL Bawesome 👌 thanks
Albert AGreat customer service, friendly, and very respectful. Will use them again if need arises.
dawn wThe people in this place are awesome .
sherman SJohn & Ryan are great guys who do an excellent job. Always making sure my reservation it’s correct, safe area quick service
ROSAURA OThis is the second time I've rented a truck or van from this location and he is very friendly and gets us in and out quickly. The trucks are in good shape and I will certainly rent from him again when the need arises.
Gerald PVery easy and quick service, Ryan is a great person, friendly and efficient, definitely recommend
ROSAURA OThe owners at this location are friendly and very helpful. Have been here a few times and everytime was a great experience.
michael mContinues to provide a great service .
WAYNE M5 star service!
MIKHAIL BFrank and Ryan are the best in customer service, always making sure my reservation it’s correct, quick service and safe for pick up and drop off.
ROSAURA OEveryone in starlight location areamazing. Always very kind and helpful. Love renting at this location. 5 star for sure
Lucio CThis is the second time I have rented a truck from this location. Both times have been Excellent. This is now my go to place for UHAUL Rentals. Two thumbs up.
HOWARD RVery thankful for their service for A Packing Service . Apackingservice.com
WAYNE MFast and friendly service.
MIKHAIL BI am very proud of their service .
WAYNE MGreat service . My reason to continue to return to this location .
WAYNE MVery easy and fast service!
Manuel I