Customer Reviews for Starlight Gift & Houseware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Starlight Gift & Houseware

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John R.
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Customer did not leave a comment.

Marly T.
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John S.
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Francesco L.
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Make sure the bed of the U-Haul gets a quick brush. It wasn't that big of a deal, but it was pretty dirty. A quick wipe is easy and style points. But overall, good service

JOSEPHERIC D.
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The cargo van was pretty dirty on the inside. It was still useable and everything else was fine.

manuel S.
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MARIO D.
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SEAN C.
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Truck was absolute beat up and filthy and smelled like cigarettes. I'm appalled

FARAMARZ S.
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Excellent service thank you

Latishe A.
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I was charged for insurance I never asked for. I have full coverage insurance and was told about my charges after I returned the truck. That's just wrong to do customers like that. You should ask not charge.

ALEX M.
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Michael A.
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This is a great location for renting a uhaul. The owner is a really good guy. I'm here a few times a month 5 star experience

GUISSELLA M.
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Thank you Ryan

Chris S.
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FARAMARZ S.
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Definitely recommend this location thank you so much excellent customer service

Sayra L.
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Hamid A.
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Alexandra A.
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Dija F.
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Franciso A.
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FARAMARZ S.
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Great customer service thank you so much for your service

BEHSHAD S.
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Friendly service

SHARRON M.
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arsen K.
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Pierre G.
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Michael A.
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I can't say enough good things about this uhaul location. This guy really understands what customer service is all about. I rent from him a few times a month. Highly recommended 5 star experience

abraham S.
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Arkady K.
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jose R.
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Christopher A.
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Nicole G.
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Rosaura O.
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Quick pick up, great customer service

eddieson B.
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Kevin W.
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Great customer service

faramarz S.
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This is my favorite location thank you for your service

Travis K.
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Very easy. Very nice man to work with. Great place.

sandra G.
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ghulam R.
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REZA A.
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MARIANA B.
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Michael A.
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The owner of this location Is courteous and professional. I rent a uhaul from him a few times a month. Highly recommended

Sarkis M.
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Maria G.
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Yes the initial rental rate was $19.95 a day but the ripoff was the per mile rate. I just went to Moorpark from Northridge. Ended up costing $ 85. In less than 4 hours. Huge rip off

Timothy P.
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The gentleman who helped me was professional, kind and quick! I was in my rental in just a few minutes. The return process was just as easy and I look forward to renting from this location again in the future.

SHILA D.
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DON S.
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Hallie S.
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Roxanna A.
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fazel A.
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Silbert A.
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SHELIEA D.
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Andre P.
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PAUL D.
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This is VERY bad!!! When I picked up a truck, he TOLD me to return by 3 pm!!! Can you tell me why???????? The rental is for 19.95 PLUS mileage OK.. On the receipt it said ONE DAY!!!!!! I picked it up at 8.52 am I told him I am not physically able to do everything all day - I had to drive to Walnut 50 miles one day and I need to bring some furniture to my house nearby - HE SAID YOU MUST RETURN BY 4 PM... I was puzzled because I am willing to pay for the miles - Wait a min!!! 105 miles x 0.39 cents per mile that is 40.95 PLUS 19.95 PLUS taxes and it should be around 66.53 dollars so please explain to me WHY i have to pay 101.95??? I was NOT even finishing moving my stuff - I was in a HURRY... I returned at 3.14 pm because I was a little nervous and did not want to get into trouble... NOW I have to finish it off tomorrow with my car... I thought I could keep the truck until 8.52 am the NEXT day and this is what I was paying for... He s a very nice man but NOT very honest - the reason why he wanted the truck back quickly so that he could rent to another customer on the same say and I OVERPAID!!!!! I do not appreciate this at all - because I am deaf, he took advantage of me and I am not going to pay in full as I have not done completely yet.. I am going to stop the amount through my Credit Card immediately and I will deal with them Thank you!!!!

shannon M.
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Rosaura O.
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Very convenient, quick service. In and out. Safe, the guys there are supper friendly

Feridoon T.
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Thank you ??

kriistine Y.
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Travis O.
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faramarz S.
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Thank you for your service

LEAH H.
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Chris B.
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Thank you for the great service!

Mitch A.
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ISAAC R.
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Suspension system a little off making us worry about the furniture, but thank god for tie downs to hold everything in place.

Artur Y.
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Thank you for your service

faramarz S.
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DEREK W.
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These guys are super friendly and prompt. They are my go to.

DEREK W.
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Arthur C.
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Even B.
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Rosaura O.
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Convenient, quick service, staff super friendly

MARCO A.
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Andre P.
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Nothing experience was great!

BILLY C.
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The only problem is having to walk from the front of the business, out the front door and through the laundromat next door or the Jon's Market in order to get to the rental vehicles. Staff very friendly and helpful otherwise.

AFSANEH K.
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FARAMARZ S.
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Robert K.
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My morning started as a classic bait and switch right as I was leaving to pick up my van from a location down the street. What do you know, the last customer did not return the vehicle that I was supposed to rent, and now I would need to rent from a different location much much farther away. Seems like no big deal, but the location is 15 miles round trip farther away, and they had the nerve to charge me for it. The area was not well maintained, and the contactless check in process barely worked and took me around 45 minutes to complete. I was especially entertained when I was asked to confirm that my van looked exactly like the pictures they uploaded for me. My van had dents and stickers ALL OVER, and I was forced to manually take my own pictures and then note every place that had a dent. Completely inefficient and waste of time. The return process was equally frustrating, and did not even work. I will not rent a uHaul again, not from this location or anywhere.

FARAMARZ S.
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ARTUR A.
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thank you

Intan S.
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RONALD F.
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Karina G.
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john T.
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Great experience

EBERT K.
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jacob M.
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hasham H.
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Arvin L.
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Need to make sure your website is working properly. Unable to check in and even the store had issues entering the info.

Garabed M.
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thank u to u-haul employee Ryan

ARTURN A.
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Christopher O.
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MICHAEL A.
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DINH X.
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Harry C.
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armando R.
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Fabian G.
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Great customer service and easy

alfredo P.
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Karina G.
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John B.
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Yevgen S.
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HERENIA V.
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Thank you to the youngest employees

AZITZ S.
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No reviews have been submitted for this location.

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