Dropped off 1 day early
Karen S
Customer Reviews for Starz Enterprises Of New Orleans
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there when I arrived. I had to wait. I filled out all of the bs on the app and the local office didn't have the info. I signed up for an hour without insurance and ended up being charged for 2 hours and insurance. I wasn't told I needed to gas up, I thought that is what the mileage charge was for. I drove 6 miles and was charged for 8 gallons of gas and a huge fuel surcharge. This has been awful. Someone needs to make competition for your awful company. It sucks.
Kristopher EIt feels very suspicious when you walk into a banquet-type center with dim lighting. That said, the man working there was very nice.
Kimberly DThere was no one there at 11:30 am despite it saying it was open 8-4. I was afraid of leaving the truck there. The good folks at the U-Haul office on Tulane Ave. convinced me it would be fine and leave key in the key dropbox after I had checked it all in online. It just felt confusing and tool a while.
JAMES H