Customer Reviews for Stebbins of Stockton
(U-Haul Neighborhood Dealer)

523 reviews

1311 S Center St   Stockton, CA 95206
(Center & Clay)

(209) 467-4070

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 12/20/2024: Closed
  • 12/21/2024: Closed
  • 12/22/2024: Closed
  • 12/23/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/27/2024: Closed
  • 12/28/2024: Closed
  • 12/29/2024: Closed
  • 12/30/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed
  • 1/2/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(209) 467-4070

1311 S Center St
Stockton, CA 95206
(Center & Clay)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 12/20/2024: Closed
  • 12/21/2024: Closed
  • 12/22/2024: Closed
  • 12/23/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/27/2024: Closed
  • 12/28/2024: Closed
  • 12/29/2024: Closed
  • 12/30/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed
  • 1/2/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I love you and would only go to you. Don’t change anything!!!!

Penny V 
Rating:
5.0

Excellent customer service. Quick and easy experience. Highly recommend this Location!

Emma S 
Rating:
5.0

Gave us information we weren't sure of. Very professional and helpful

Mary H 
Rating:
4.0

The truck needs to be serviced as the air conditioner did not work properly the entire trip it would go in and out

Frank Q 
Rating:
5.0

Very professional, with an easy check out and check in!!!

Alphonso D 
Rating:
4.0

Customer did not leave a comment.

michael s 
Rating:
5.0

Customer did not leave a comment.

Kathy F 
Rating:
5.0

I was very satisfied

Cedalia T 
Rating:
4.0

Customer did not leave a comment.

Andrew H 
Rating:
5.0

One of the better places I have been. Straight forward, good knowledgeable staff.Would go out of my way to do business there again.

James L 
Rating:
5.0

Customer did not leave a comment.

Salvador L 
Rating:
4.0

Mr Stebbins and family and staff are very nice. Uhauls rates are outlandish. $1 a mile is exorbitant. 1000 miles a thousand dollars. Their trucks use an extraordinary amount of gas...beware.

Gregory J 
Rating:
5.0

I always receive excellent customer service and the equipment is always well maintained and ready for use.

LEROI W 
Rating:
5.0

Customer did not leave a comment.

Ronald D 
Rating:
5.0

Customer did not leave a comment.

kirklan s 
Rating:
5.0

Customer did not leave a comment.

Araceli A 
Rating:
5.0

Thank you

Kisha H 
Rating:
5.0

Very nice gentleman

Angie H 
Rating:
5.0

Excellent experience and easy understandable check in and check out process.

Christian L 
Rating:
4.0

Customer did not leave a comment.

Angela E 
Rating:
5.0

Keep it up

Eugene F 
Rating:
5.0

Customer did not leave a comment.

TONYA M 
Rating:
5.0

Customer did not leave a comment.

Tina R 
Rating:
3.0

Actually be around when the customer is trying to pick up their truck or trailer.

Kathryn R 
Rating:
5.0

Nothing to improve great service.

Karen W 
Rating:
2.0

Mark is a genuine good person. That's the only reason I would recommend the location. U-Haul's process of delivering service is subpar and self-serving. But you already know that. I had to drive accross town for a van that was available at the location down the street. It was reserved at that location and then you did a bait and switch--reserve it and later inform me it's no longer at that location only a day prior to my rental date. Obviously, I had no choice but to accept driving further to pick it up and bring it back, incurring more milage cost. Mark was sweeping out the van when I arrived for pick up but the outside front hood and windshield was filthy with bug splatter. I had to was the van at my own cost and effort. Overall, Mark could not have done more to make the experience pleasant. But your policy stinks for customers.

Coolidge H 
Rating:
5.0

I honestly feel there's nothing this place needs to do to improve. This is the only place I will ever rent a U-Haul from and it doesn't matter if I live close or far I will only deal with this place until they are no longer in business. I love this couple and they are very in tune with their customers and go above and beyond.

Sherrie J 
Rating:
5.0

Thank you to Mark for great service and the best service!!

Elizabeth O 
Rating:
5.0

Customer did not leave a comment.

Cameron G 
Rating:
5.0

Customer did not leave a comment.

kathleen j 
Rating:
5.0

Customer did not leave a comment.

francis n 
Rating:
5.0

Super nice people! Clean, and friendly. Work to provide excellent customer service.

Peter A 
Rating:
5.0

Mark is the kindest gentleman! He was a pleasure to work with.

Heidi P 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Five star service

Ava M 
Rating:
3.0

There was a brake light out and it took almost 45 minutes before we could leave. This location also required us to hookup the unit ourselves and disconnect on our own.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

Antonio P 
Rating:
5.0

We really needed that cargo van and U-Haul came through thank you for being a U-Haul would do business again like always....

robert c 
Rating:
5.0

Customer did not leave a comment.

Vanessa H 
Rating:
5.0

Customer did not leave a comment.

Antonio F 
Rating:
4.0

Customer did not leave a comment.

ROMULUS W 
Rating:
5.0

Keep the same people working there

Rebeca d 
Rating:
5.0

Customer service was great! Thank you for making the rental easy! Also went out of his way to call me the night before to let me know. He opens at 9 AM when I requested an 8 AM pick up.

Yvette T 
Rating:
5.0

Great service

LERYAN G 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Customer did not leave a comment.

Glen M 
Rating:
5.0

Customer did not leave a comment.

lakresha w 
Rating:
5.0

Customer did not leave a comment.

Peter H 
Rating:
5.0

Great job

BRIAN J 
Rating:
5.0

Great service

Donnell T 
Rating:
5.0

Customer did not leave a comment.

Nyhia L 
Rating:
5.0

They are wonderful and more than willing to help you with your needs. I will not use anyone else. Thank You!!

Penny V 
Rating:
4.0

Need to have access for people that are handicapp. Otherwise the service was good! Even the customer service not like other U -Haul’s places that I’ve gone to in Hammer Lane and California St. The man was very rude and wouldn’t rent me the truck that I reserved . Because I was 1 minute early befor he opened and he was Very Very Rude!!!!! Just like another person that commented he has no customers skills and I don’t understand why one minute before the time he actually opens he says that I am handicap and I am waiting for him to give me my truck so I can get moved. Then he refused to give me a truck, even though I had a reservation and I try to find another truck elsewhere, and there was none available. I also called the corporate office to put in a complaint, and even the supervisor where I put in a complaint about the gentleman and the service, he didn’t even have customer service skills. So I guess it doesn’t matter the service that they give because they can do whatever the hell they want.!!!! Don’t go to these two places to rent trailers!!!

linda b 
Rating:
5.0

Thanks. Very convenient and close to my business. Mr .Mark was very polite and professional.

ANWAR V 
Rating:
5.0

Customer did not leave a comment.

amanuel T 
Rating:
5.0

Customer did not leave a comment.

Valarie C 
Rating:
5.0

Customer did not leave a comment.

charmaine w 
Rating:
5.0

The passenger door side had sticky candy all over.

ISAAC A 
Rating:
5.0

Customer did not leave a comment.

sandy b 
Rating:
3.0

Customer did not leave a comment.

ESMERALDA V 
Rating:
5.0

Customer did not leave a comment.

Jair L 
Rating:
5.0

Customer did not leave a comment.

Evan A 
Rating:
5.0

Customer did not leave a comment.

Tina M 
Rating:
2.0

Customer did not leave a comment.

alexis c 
Rating:
5.0

Customer did not leave a comment.

CARLOS G 
Rating:
5.0

Nothin, your man was top shelf all the way!

john a 
Rating:
5.0

Professionally serve by a very nice couple.

Valarie C 
Rating:
5.0

Excellent Customer service and very friendly staff

Amalio D 
Rating:
5.0

I always receive great customer service at this location, so it will always be my first choice when I need a Uhaul.

LEROI W 
Rating:
5.0

Always a pleasure to deal with. Very knowledgeable and understanding. Very upfront and informative

PHEAKDEI B 
Rating:
5.0

No comment

Ricardo F 
Rating:
5.0

Customer did not leave a comment.

Donnell T 
Rating:
5.0

Good service

Eduardo V 
Rating:
5.0

Customer did not leave a comment.

Ruben M 
Rating:
5.0

Mark was so helpful in getting everything setup and making sure everything was perfect. After renting from another location a few weeks prior it was helpful to have someone getting everything done quickly.

Leland M 
Rating:
5.0

Customer did not leave a comment.

TOBIAS M 
Rating:
5.0

Great service showed me how to load an unload auto transport. Ill be using this location first.

Donnell T 
Rating:
5.0

Always double check the feul/gas gage before the next renter picks-up. It's ashamed to have too get gas to get to our destination and almost run out.

CHRISTOPHER W 
Rating:
5.0

Customer did not leave a comment.

Francisco B 
Rating:
5.0

Very fast and friendly service

LEROI W 
Rating:
5.0

Customer did not leave a comment.

diego p 
Rating:
5.0

Customer did not leave a comment.

Antonio F 
Rating:
5.0

The lady and the gentleman at this location were very nice very sweet of the vehicle Ray that I needed and had great customer service

Christina S 
Rating:
5.0

Customer did not leave a comment.

Johnathan D 
Rating:
5.0

Everything was great!

Francisco G 
Rating:
5.0

This is the best experience I have had so far & I have only used U haul 4 4 times the truck was excellent ran very well. Thank U again

SHAREN C 
Rating:
3.0

My issue-made advance reservation at another site. Day of pickup I was informed that they do not have what I needed. I had to go out of my way to pick up what my reservation was made form. It was inconvenient

Rolf-Peter T 
Rating:
5.0

I always go to this location and it's always a perfect experience. Love the people and the inventory

DEON W 
Rating:
5.0

Customer did not leave a comment.

Trish B 
Rating:
5.0

Customer did not leave a comment.

Antonio F 
Rating:
5.0

I have rented from this location before and the people are very customer service oriented.

Vivian W 
Rating:
5.0

Customer did not leave a comment.

SUZAN M 
Rating:
5.0

Customer did not leave a comment.

BYESHIA A 
Rating:
5.0

Customer did not leave a comment.

Jazmin S 
Rating:
5.0

I am very pleased with the workers, customer service rep., and Ms McKenna. Thank you for being able to provide what you advertise. I will utilize your services above all others.

Gloria C 
Rating:
5.0

Customer did not leave a comment.

Xochitl G 
Rating:
5.0

The gentleman at the place was very kind and pleasant. I would recommend this area anytime. Thank you so much for your service

Patricia B 
Rating:
5.0

Customer did not leave a comment.

Antonio B 
Rating:
5.0

Customer did not leave a comment.

teena p 
Rating:
5.0

I was originally told I could pick up the trailer in Discovery Bay, 6 miles away, instead of my city, Brentwood. Then I got a call saying that the trailer was actually in Stockton, 30 miles away. Mr. Stebbins and wife were perfect. It was explained to me that there is a shortage of trailers and there is no delivery service. At least I didn't have to drive to Colorado to get it... Improvement would be to tell customers the truth right away, and explain why they had to drive some distance to get the equipment.

bob l 
No reviews have been submitted for this location.

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