Customer Reviews for Stebbins of Stockton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stebbins of Stockton

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lenard S.
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Courteous and very helpful!

john G.
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Customer did not leave a comment.

stephanie G.
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Friendly and professional

Monte M.
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Mark was very easy going and friendly and made me feel welcome. I will use his location for all my uhaul needs from here on.

Willie K. K.
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The franchise was put in a bad situation by a customer, considering the outcome, every thing went well.

JOAN C.
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I reserved equipment over 2 weeks ahead of time, from my home town and was told someone would call me day before. No call, I called them and was told non were available. I finally found 1 1hr and 10 min away in Stockton. People from Stockton were very nice and I would recommend them.

Geoffrey M.
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Customer did not leave a comment.

Jon H.
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Customer did not leave a comment.

Ronetasia W.
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Customer did not leave a comment.

Alexus O.
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Thank y'all !

Tiffany B.
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I put n/a because I am not sure. They were friendly and nice and had the van available. However, I filled the tank back to 3/4 and he said it was just slightly under the 3/4 mark therefore I was being charged over 6 dollars more I can go back out and out more milage on it to put more gas in it. He said it would only take a gallon. UHAUL is just looking to rip people off. I was also overcharged for mileage, not this locations fault, The internet gave .69 a mile and when we called and even spoke to a manger they would not honor that rate and charged us .79. Also not this locations fault was finding an available van,

DARNELL P.
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Customer did not leave a comment.

Thomas M.
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Mr. Stebbins was awesome seams to be generally a really nice guy. Polite and professional.

delfino C.
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Really friendly and fast to check out

Bras H.
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Customer did not leave a comment.

Lloyd M.
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That all tires be repaired and in working order.

dean L.
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We were having a bit of a stressful move and they made this part of our move so much more pleasant. The owner was so kind and helpful and I feel he went above and beyond what i expected. I would definitely recommend this facility.

reanna B.
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They all so nice and friendly i will definitely go back to them when i move again

James D.
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Why have everything be done on your phone just to redo it again on site

Steve S.
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Customer did not leave a comment.

Gloria L.
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The truck wasn't washed, inside was dusty. Windshield was dirty, There was low tire pressure when I picked it up, I had to go to a service station to put air in the tire and there was a nail stuck in the tire.I immediately called and reported the problem to the pick up office. I don't think a customer should be charged per mile, You already have to pay for the rental, insurance and the gas.

carmen G.
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Customer did not leave a comment.

Raymond D.
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Felix L.
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The service was fast and friendly. I was in and out in a few minutes.

Carmen B.
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Customer did not leave a comment.

Susan C.
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Customer did not leave a comment.

mckayla M.
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This service was completely unreliable. I made an appointment to pick up a van at 12, I arrive at 12 and he is no where to be found at the business. He didn't return my multiple phone calls until hours later. His place of business is not welcoming or clean.

Donald M.
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Customer did not leave a comment.

Rafael C.
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Customer did not leave a comment.

Rafael C.
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Customer did not leave a comment.

George M.
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Very pleased with the experience. Quick and efficient. Easy to find. Friendly staff.

perry K.
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Customer did not leave a comment.

Angela S.
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The owner of this establishment, Janet, was extremely rude. She cussed at me for inquiring about a strange $31.00 charge when I didn't even go over my estimated miles. AWFUL SERVICE. Good to know that's how you treat the people serving our country!

Alven C.
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The location and parking are awful, I was charged for 8 extra miles, I had taken pictures of odometer when dropped off, plus it was stated it had 9/16 gas, in actuality when you're on the street going to site it had 1/2 and was returned same, my whole diving that day was less than 2 miles.

Daniel S.
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The gate ro the trailer was damaged on pick up

Eneliko T.
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Customer did not leave a comment.

Raudel A.
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Customer did not leave a comment.

Feromel M.
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Customer did not leave a comment.

KIMBERLY K.
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Very rude not good Custerner service

QuanXin Z.
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Customer did not leave a comment.

DUANE S.
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Customer did not leave a comment.

minerva R.
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Stebbins was very, very nice and accommodating. They answered all our questions and were very helpful, very nice persons. We are very pleased with them and recommend them highly. Overall very good experience

boun V.
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Customer did not leave a comment.

Wilma M.
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Customer did not leave a comment.

Erika P.
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Excellent customer service friendly people

Sean B.
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I was just caught off guard that this location is a converted home, not an actual U-Haul business site. Not the most desirable location and when using one of your bigger truck rentals, it created some anxiety maneuvering the vehicle out of the neighborhood due to traffic flow. The attendant did not give me the option to not accept the Ins., and it was odd that the vehicle was only 1/4 filled and not the usual 3/4 filled. Having the tank 1/4 filled caused me to fill up 2x because I was not sure with the vehicle being fully loaded if I would make it to my destination.Also, because it must be returned @1/4 filled, it actually cost me more money because I ended up leaving more than a 1/4 of fuel in the truck when I dropped it off in Sacramento. I did not have that issue with the other truck rented having to fill up to 3/4 fuel... Thank you

William M.
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I reserved a motorcycle trailer from a different location. UHaul gave me plenty of notice that my trailer was available at this location. Thank you for ample communication in plenty of time. Keep up the great work.

phillip W.
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Customer did not leave a comment.

Patricia S.
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Customer did not leave a comment.

Tina R.
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Very nice staff, extremely friendly and personable.

Lidia G.
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Like being able to drop off the key. The last time I rented at another location that was not an option. The staff we very nice.

ANGELA D.
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I had above the best service anyone could imagine ever. The two employees who helped me check your truck in were the greatest and made the rest of day better.

Perthina M.
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Customer did not leave a comment.

Wendy U.
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Mr. Stebbins Your beyond AWESOME!

Beverly W.
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Exceptional customer service from Ms. Jeanette. Will use again.

Heather D.
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The Ashtray had ashes in it and there were no smoking signs all over the truck. The ramp was very difficult to put back into place, and we had ordered a Dolly and there was no check out inspection and I assumed it was in the truck. When we arrived to load the truck this is when we discovered there was no dolly.

kent W.
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I am very satisfied with stebbins but completely frustrated with U-Haul and the reservation process I had a reservation with Lodi and it wasn't honored and my reservation was changed to a flatbed from a box. Complete failure in process and Lodi and tamoshanter employees were unprofessional and extremely unhelpful.

Stacie J.
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Customer did not leave a comment.

Eddie E.
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Customer did not leave a comment.

Crystal H.
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The personnel were nice, the inside of the building was hot

Benjamin B.
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Although the truck was clearly in the parking lot, it wasn't clear and obvious which building we should go in to fill out the paperwork. The building had no visible signage/name and looked like someone's house. Having said that, the people were very friendly and the process went quite smoothly.

Shanea S.
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Just keep equipment clean

steve S.
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Customer did not leave a comment.

George Y.
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Customer did not leave a comment.

ENELIKO T.
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Customer did not leave a comment.

David M.
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None I was blown away how professional and knowledgeable the team was

JOHN S.
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The. Agent husband. And wife are great veryunderstanding

Lawanna C.
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Customer did not leave a comment.

Alven C.
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No one there was supposed to be open no adequate pkng bad location felt uncomfortable leaving equipment there I was there at 4p very lousy experience

pedro M.
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Customer did not leave a comment.

Adriana I.
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Excellent service

Willie S.
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Always great service

ana V.
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I originally reserved a pick up truck at the U-Haul location at Martin Luther King Boulevard in Stockton and he reserved it for me and when I went to the Center Street location to pick up the pick-up they were going to give me a truck. When the lady did my reservation for the pick-up truck she had to change the rate to the applicable rate of 19.95 oppose to $43 that they were going to charge me for a truck which I did not want , upon doing the paperwork and her being confused with three other people who got wrong truck keys she verbally told me my pick up was due on Sunday at 10 AM because they had to go to church . I returned the truck after filling it up at 10:15 in the morning and I was charged for two days of service- it was supposed to be only one day and that is my complaint I want to be reimbursed for the extra day they charged me. When I returned the pick-up there was another man tending the front desk and he just flat out said ‘no, you had it for two days and I said no sir I was supposed to return it this morning so he still charged me two days I want to be reimbursed. Thank you

Daniel M.
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Customer did not leave a comment.

Steve D.
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Customer did not leave a comment.

marci L.
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Customer did not leave a comment.

jeff J.
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Customer did not leave a comment.

HEATHER L.
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Customer did not leave a comment.

JAMES R.
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Customer did not leave a comment.

Annabel A.
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Customer did not leave a comment.

Frank J.
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The couple who own this business do a great job. I did positive reviews on Google and Yelp

Willeane L.
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I've had 2 great experiences with this company

David L.
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Customer did not leave a comment.

Kevin S.
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N/A

MARIA GRAZIA F.
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The equipment was in exceptional condition. The couple in charge were courteous and helpful. I would recommend this site to anyone needing a rental truck. Thank you

Richard F.
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Nice and friendly.

Martinez B.
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Very friendly and extremely helpful

diana V.
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Customer did not leave a comment.

Linda F.
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This location did a great job providing excellent service. I would surely use them again.

phillip W.
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Customer did not leave a comment.

veronica M.
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Customer did not leave a comment.

oscar M.
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Well first I had a reservation at the Lodi ca location. No one bothered to reach out to me to let me know they decide to move my pick up location to Stockton ca.that was really irritating since I came from ripon and drove right by Stockton in the first place just to find out now I have to go back to Stockton...the place they sent me too was real small yard and I case I needed to by any accessories for the haul they have nothing but tape to purchase. So that was a bummer but on the other hand the older gentlemen was polite and nice. Lodi needs better training and Stockton needs more supplies on hand to purchase!

Karen T.
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Location was supposed to open at 9am, but didn't open until 9:45am. The employee in the office was asleep and did not wake up with knocking on the door or calling the office. This caused us to get a late start on a long day.

RAY S.
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Really nice people running this location!

michael D.
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Customer did not leave a comment.

ENRIQUE M.
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Customer did not leave a comment.

Tim M.
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close U-Haul and get in another line of work .. like knitting or something

Feleti K.
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Customer did not leave a comment.

Robert L.
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Customer did not leave a comment.

Julie N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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