Customer Reviews for Stebbins of Stockton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stebbins of Stockton

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Carmen B. on

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Susan C. on

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mckayla M. on

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This service was completely unreliable. I made an appointment to pick up a van at 12, I arrive at 12 and he is no where to be found at the business. He didn’t return my multiple phone calls until hours later. His place of business is not welcoming or clean.

Donald M. on

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Rafael C. on

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Rafael C. on

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George M. on

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Very pleased with the experience. Quick and efficient. Easy to find. Friendly staff.

perry K. on

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Angela S. on

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The owner of this establishment, Janet, was extremely rude. She cussed at me for inquiring about a strange $31.00 charge when I didn’t even go over my estimated miles. AWFUL SERVICE. Good to know that’s how you treat the people serving our country!

Alven C. on

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The location and parking are awful, I was charged for 8 extra miles, I had taken pictures of odometer when dropped off, plus it was stated it had 9/16 gas, in actuality when you're on the street going to site it had 1/2 and was returned same, my whole diving that day was less than 2 miles.

Daniel S. on

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The gate ro the trailer was damaged on pick up

Eneliko T. on

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Raudel A. on

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Feromel M. on

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KIMBERLY K. on

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Very rude not good Custerner service

QuanXin Z. on

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DUANE S. on

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minerva R. on

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Stebbins was very, very nice and accommodating. They answered all our questions and were very helpful, very nice persons. We are very pleased with them and recommend them highly. Overall very good experience

boun V. on

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Wilma M. on

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Erika P. on

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Excellent customer service friendly people

Sean B. on

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I was just caught off guard that this location is a converted home, not an actual U-Haul business site. Not the most desirable location and when using one of your bigger truck rentals, it created some anxiety maneuvering the vehicle out of the neighborhood due to traffic flow. The attendant did not give me the option to not accept the Ins., and it was odd that the vehicle was only 1/4 filled and not the usual 3/4 filled. Having the tank 1/4 filled caused me to fill up 2x because I was not sure with the vehicle being fully loaded if I would make it to my destination.Also, because it must be returned @1/4 filled, it actually cost me more money because I ended up leaving more than a 1/4 of fuel in the truck when I dropped it off in Sacramento. I did not have that issue with the other truck rented having to fill up to 3/4 fuel... Thank you

William M. on

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I reserved a motorcycle trailer from a different location. UHaul gave me plenty of notice that my trailer was available at this location. Thank you for ample communication in plenty of time. Keep up the great work.

phillip W. on

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Patricia S. on

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Tina R. on

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Very nice staff, extremely friendly and personable.

Lidia G. on

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Like being able to drop off the key. The last time I rented at another location that was not an option. The staff we very nice.

ANGELA D. on

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I had above the best service anyone could imagine ever. The two employees who helped me check your truck in were the greatest and made the rest of day better.

Perthina M. on

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Wendy U. on

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Mr. Stebbins Your beyond AWESOME!

Beverly W. on

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Exceptional customer service from Ms. Jeanette. Will use again.

Heather D. on

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