Customer Reviews for Stebbins of Stockton
(U-Haul Neighborhood Dealer)

452 reviews

1311 S Center St   Stockton, CA 95206
(Center & Clay)

(209) 467-4070

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(209) 467-4070

1311 S Center St
Stockton, CA 95206
(Center & Clay)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donnell T. 
Rating:
5.0

Good service

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
5.0

Mark was so helpful in getting everything setup and making sure everything was perfect. After renting from another location a few weeks prior it was helpful to have someone getting everything done quickly.

Leland M. 
Rating:
5.0

Customer did not leave a comment.

TOBIAS M. 
Rating:
5.0

Great service showed me how to load an unload auto transport. Ill be using this location first.

Donnell T. 
Rating:
5.0

Always double check the feul/gas gage before the next renter picks-up. It's ashamed to have too get gas to get to our destination and almost run out.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Francisco B. 
Rating:
5.0

Very fast and friendly service

LEROI W. 
Rating:
5.0

Customer did not leave a comment.

diego P. 
Rating:
5.0

Customer did not leave a comment.

Antonio F. 
Rating:
5.0

The lady and the gentleman at this location were very nice very sweet of the vehicle Ray that I needed and had great customer service

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan D. 
Rating:
5.0

Everything was great!

Francisco G. 
Rating:
5.0

This is the best experience I have had so far & I have only used U haul 4 4 times the truck was excellent ran very well. Thank U again

SHAREN C. 
Rating:
3.0

My issue-made advance reservation at another site. Day of pickup I was informed that they do not have what I needed. I had to go out of my way to pick up what my reservation was made form. It was inconvenient

Rolf-Peter T. 
Rating:
5.0

I always go to this location and it's always a perfect experience. Love the people and the inventory

DEON W. 
Rating:
5.0

Customer did not leave a comment.

Trish B. 
Rating:
5.0

Customer did not leave a comment.

Antonio F. 
Rating:
5.0

I have rented from this location before and the people are very customer service oriented.

Vivian W. 
Rating:
5.0

Customer did not leave a comment.

SUZAN M. 
Rating:
5.0

Customer did not leave a comment.

BYESHIA A. 
Rating:
5.0

Customer did not leave a comment.

Jazmin S. 
Rating:
5.0

I am very pleased with the workers, customer service rep., and Ms McKenna. Thank you for being able to provide what you advertise. I will utilize your services above all others.

Gloria C. 
Rating:
5.0

Customer did not leave a comment.

Xochitl G. 
Rating:
5.0

The gentleman at the place was very kind and pleasant. I would recommend this area anytime. Thank you so much for your service

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Customer did not leave a comment.

teena P. 
Rating:
5.0

I was originally told I could pick up the trailer in Discovery Bay, 6 miles away, instead of my city, Brentwood. Then I got a call saying that the trailer was actually in Stockton, 30 miles away. Mr. Stebbins and wife were perfect. It was explained to me that there is a shortage of trailers and there is no delivery service. At least I didn't have to drive to Colorado to get it... Improvement would be to tell customers the truth right away, and explain why they had to drive some distance to get the equipment.

bob L. 
Rating:
5.0

Great service!

Constante C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Very helpful and kept you informed.

David O. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

I always use this location anytime I need a uhaul. They are so friendly and welcoming.

Sherrie J. 
Rating:
5.0

Customer did not leave a comment.

Diane J. 
Rating:
2.0

The trailer should have been better inspected wires were loose hanging off spliced in and lights are not working. The gentleman I rented the trailer from even stated after I returned it that I should ask for a credit.

Patrick O. 
Rating:
4.0

Customer did not leave a comment.

Andy D. 
Rating:
5.0

Great service!

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Bennie C. 
Rating:
5.0

Good service

JOSE A. 
Rating:
5.0

Thank you✝️

Muriel B. 
Rating:
2.0

I always rent from you, because of your nice trucks and customer service, however this experience was bad. I was set to pick up at the Tam O' Shanter, Stockton location at 8am. When I get there with a hired ($ hourly) moving crew. I'm told “nothing here” and my reservation was changed yesterday & they spoke to you on the phone. That's a downright lie! No message only a text when I looked again (had to scroll down to the bottom of the 1st location info). Now we all pack up & go the the South Center location. Looks like someone's house. I ring the bell, nothing… someone says “we don't open until 9am (it's 8:22). If it wasn't for the sweet little man named Mark who was nice enough to let me in and was so sweet throughout the 38 minutes he was trying to check me in (his server wouldn't connect to U-Haul portal). Bless his heart, it was so hot in this little house, I thought I was going to pass out. Mark called the original Tamoshanter location and they told him “no our computers fine” didn't help him at all & by the way the rude guy at the 1st location, said I'll give you an extra 17 miles for free. No truck! Just some free mileage? In the final no communication results I was charged for a couple extra miles. At this point I just paid for them, because I knew I would have to call Mark & put him through redoing the paperwork just for a few bucks. I lost the second drop location in Modesto because we missed our scheduled drop. So I paid for a one way & could have just returned the truck in Stockton. Not to mention the extra time the movers charged. I give Mark at South Center St. 5 stars & the rude dude at Tam 0' Shanter -1! Super disappointed!

Laura L. 
Rating:
5.0

The owners were very sweet, respectful and courteous. Recommended and will return!

Tommy R. 
Rating:
2.0

This was a very unprofessional location. It seemed to be run out of someone's house in a very sketchy area. I will never use this location again.

Michael W. 
Rating:
5.0

More accurate representation of open hours on the U-Haul renting website

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda P. 
Rating:
5.0

Allow us to have it for the day

Renee C. 
Rating:
3.0

Although the equipment was not clean. It served its purpose. Small establishment. The attendant was very courteous, approachable, and understanding.

Daron T. 
Rating:
5.0

A polite and helpful gentleman running things. Thanks

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Georgia A. 
Rating:
5.0

Ms Stebbins was awesome

Ronyelle M. 
Rating:
5.0

Stay the same no issues

mark D. 
Rating:
5.0

Mark was great and very helpful. He called in early to check if we needed anything and was there for us when we returned the keys last night. Stellar service and made a loyal customer yesterday. Ok

SAMIUELA F. 
Rating:
5.0

Great experience

Renee S. 
Rating:
5.0

Going forward this is the only location I will rent a U-Haul truck from the customer service is above and beyond I wish I had known this Location had such wonderful people running it in the past when I was renting trucks quite often.

Michelle E. 
Rating:
5.0

Stebbins the best!

Colise G. 
Rating:
5.0

Nothing

Lorraine L. 
Rating:
5.0

Customer did not leave a comment.

donald R. 
Rating:
5.0

Very Professional

Andre H. 
Rating:
5.0

Customer did not leave a comment.

José Manuel M. 
Rating:
5.0

Courteous and very helpful!

lenard S. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Friendly and professional

stephanie G. 
Rating:
5.0

Mark was very easy going and friendly and made me feel welcome. I will use his location for all my uhaul needs from here on.

Monte M. 
Rating:
3.0

The franchise was put in a bad situation by a customer, considering the outcome, every thing went well.

Willie K. K. 
Rating:
5.0

I reserved equipment over 2 weeks ahead of time, from my home town and was told someone would call me day before. No call, I called them and was told non were available. I finally found 1 1hr and 10 min away in Stockton. People from Stockton were very nice and I would recommend them.

JOAN C. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey M. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Ronetasia W. 
Rating:
5.0

Thank y'all !

Alexus O. 
Rating:
3.0

I put n/a because I am not sure. They were friendly and nice and had the van available. However, I filled the tank back to 3/4 and he said it was just slightly under the 3/4 mark therefore I was being charged over 6 dollars more I can go back out and out more milage on it to put more gas in it. He said it would only take a gallon. UHAUL is just looking to rip people off. I was also overcharged for mileage, not this locations fault, The internet gave .69 a mile and when we called and even spoke to a manger they would not honor that rate and charged us .79. Also not this locations fault was finding an available van,

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

DARNELL P. 
Rating:
4.0

Mr. Stebbins was awesome seams to be generally a really nice guy. Polite and professional.

Thomas M. 
Rating:
5.0

Really friendly and fast to check out

delfino C. 
Rating:
5.0

Customer did not leave a comment.

Bras H. 
Rating:
2.0

That all tires be repaired and in working order.

Lloyd M. 
Rating:
5.0

We were having a bit of a stressful move and they made this part of our move so much more pleasant. The owner was so kind and helpful and I feel he went above and beyond what i expected. I would definitely recommend this facility.

dean L. 
Rating:
5.0

They all so nice and friendly i will definitely go back to them when i move again

reanna B. 
Rating:
1.0

Why have everything be done on your phone just to redo it again on site

James D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

The truck wasn't washed, inside was dusty. Windshield was dirty, There was low tire pressure when I picked it up, I had to go to a service station to put air in the tire and there was a nail stuck in the tire.I immediately called and reported the problem to the pick up office. I don't think a customer should be charged per mile, You already have to pay for the rental, insurance and the gas.

Gloria L. 
Rating:
5.0

Customer did not leave a comment.

carmen G. 
Rating:
4.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

The service was fast and friendly. I was in and out in a few minutes.

Felix L. 
Rating:
2.0

Customer did not leave a comment.

Carmen B. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
1.0

This service was completely unreliable. I made an appointment to pick up a van at 12, I arrive at 12 and he is no where to be found at the business. He didn't return my multiple phone calls until hours later. His place of business is not welcoming or clean.

mckayla M. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Very pleased with the experience. Quick and efficient. Easy to find. Friendly staff.

George M. 
Rating:
3.0

Customer did not leave a comment.

perry K. 
Rating:
1.0

The owner of this establishment, Janet, was extremely rude. She cussed at me for inquiring about a strange $31.00 charge when I didn't even go over my estimated miles. AWFUL SERVICE. Good to know that's how you treat the people serving our country!

Angela S. 
Rating:
3.0

The location and parking are awful, I was charged for 8 extra miles, I had taken pictures of odometer when dropped off, plus it was stated it had 9/16 gas, in actuality when you're on the street going to site it had 1/2 and was returned same, my whole diving that day was less than 2 miles.

Alven C. 
Rating:
5.0

The gate ro the trailer was damaged on pick up

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Eneliko T. 
Rating:
4.0

Customer did not leave a comment.

Raudel A. 
Rating:
5.0

Customer did not leave a comment.

Feromel M. 
No reviews have been submitted for this location.

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