Nothing that I can think of
Leon M
Customer Reviews for Steitz Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rule, unfriendly staff
Andy NThe staff at Steitz Towing in Los Banos is cheerful and helpful at every step. It’s a pleasure dealing with them!
WILLIAM AThe online truck pick up app should allow customers to upload more than one photo when indicating if truck was clean or not. The floors were muddy and day and stirring wheel very dusty but could only upload one photo, so I took photo of floors. How would I prove the dash and steering were dirty? An extra photo option would help
pamela gRude ladies they’re unhappy ladies
EDUVIGES MService is good ,very helpful ! I dropped the trailer and was out in just a few minutes ! My experiences renting and returning uhaul equiptment here have been great ! No hassle fast in and out service ! 👍🙂
Raymond LThe equipment is in excellent shape, the staff so nice!!! We will continue to use them for any of our needs
Angela CI was over charged and the representative that worked on Saturday purposely lied about the fuel to charge me more. Called customer service and have not heard back was over charged over 100 , she was rude and un professional. The contract was off by 3 miles From what it had on the paperwork to what was actually on the odometer in the vehicle. Very dishonest.
CHASHAWNA ACustomer service was rude not only to me but to other customers in the store
Paul KExactly service
yvette gThe people are friendly and helpful. The equipment is well maintained and up to date. On-line check-in and out is great.
MIKE HAs always Steitz is awesome, the truck, same one I got last time, was in need of a good washing but other than that it got the job done.
Arthur TVery convenient that this Uhaul is part of a towing company. I had a concern about the tread on one of the trailer tires and they immediately had one of the tows guys change it out. I also had an issue with my trialer plug and they helped me resolve the issue so that I could be on my way. The ladies in the office were super friendly and even offered me free monster truck tickets.
Wes PEveryone was nice and very professional during and after my check in/out. The only thing that was disappointing was the equipment, transmission was slipping, breaks were slow to respond, and it general the truck was gutless. I had rented another 15 footer the previous weekend and it was in much better shape.
VICKIE TThank you for the ease of changing my order last minute.
Leif BAwesome service
Marlon GPerson helped when picking up truck was was very nice and great customer service
TERESA MLady at counter was very nice took well care of me and answered all my questions
Rafael GShe was very polite and respectful
Ernrsto RCustomer service was excellent!
Debbie SMake sure you check the gas level before you start driving!!!
Juan HHorrible location. I've rented from U-Haul a dozen times and have never experienced the absolutely horrendous customer service I received from this location. Berated over the phone for following directions as stated by the U-Haul contract. I will never under any circumstances deal with these disgusting people.
Omar SHave better signs to find office. Have people that will be more helpful and willing to help customer in checking in equipment.
Raymond DWorse truck I have ever drove. It was like it didn’t have shocks. It shook while driving non stop! Every dip in the road was felt! Extremely uncomfortable! I was also charged for an extra day when anytime I’ve picked up uhaul they always have me 24 hours. Charged 380 total and put 100 in gas before leaving my drop off location. Almost $500 for a uhaul was not expected! I would not have choose to do a return if I knew it was going to be significantly more! I did all this work and feel like I was raped of money! I’d never rent from you all again!
Serena PThe customer before me took an extraordinary amount of time to get their rental accomplished (35 mins.) which caused me to have to reschedule what I had planned for the trailer I rented. Fortunately they accomodated me at the motorcycle shop where I was picking up my bike. I had an appointment to pick up the Uhaul trailer at 9:00 and the person behind the counter finally got to me at 9:35. My rental went smoothly and I was out of there in 5 minutes. The wait was very frustrating.
Michael FOverall great service and product. Just needs to be able to drop off at other locations or a 24 hour drop off time like after hour drop off like some of the major uhaul facility. It was inconvenient to have to wait until next working business hour to drop it off.
Tou VAll good. Keep up the good work
Jose IBeware all Towing Companies - no one has ever had a positive experience with one! Beware the ability for any company to add charges to your credit card at will!! Especially BEWARE of the desk clerk at this location. She is rude, crude, and will treat you like excrement!!! Dear U-Haul, you offer a good service...great equipment at a fair value. These folks ruin your reputation.
Brent AExcelente servicios
Enrique RStay open a little longer. Maybe to 7pm.Closing at 5pm seemed early, especially after I checked out the trailer at 1pm. Other than that, it was a great experience. Staff were helpful and professional.
Michael WGreat company!!!
KARLA LHelping customers in the order that they arrive. I had to wait even more just because someone showed up to return a truck.
ARACELI SHelpful and honest staff. Thank you to the employee who attached the car transport to the U Haul while working her shift alone!
DAREN TBest U-haul rental center ever!
summer KReally friendly
elizabeth AService was great. Process was quick and efficient.
Robert RThanks to this location for their patience, consideration and an excellent customer service for accepting our changes we had to do at the last minute.
LAURA TGreat service love the employee behind the counter
Daniella CQuote for rental about 75 bucks actual charge 131 bucks ! I don't think theres 1 time I haven't been charged more than the qoute at the beginning ! I'll be looking for other alternatives in the future ! 19.95 a day huh false advertising right there !
Raymond LI do not see that you need any improvements. I was very satisfied with the overall service. The lady working the counter was very nice and courteous. I read some reviews in the past and they said the person working the counter was rude. I am not sure if they were talking about the same person that helped me or another. I did not find this person rude at all. I look forward to using this uhaul location again.
Marilyn BThe guy checking truck said it was dirty but he was going to let it slide but if he would’ve reviewed the account he would’ve seen that I took a picture of how it looked before taking the truck and it was already dirty.
ELVIA HVery satisfied with customer service. Front office personal very professional and courteous. I will definitely keep coming back. Keep up the great service.
fidel rI had a few issues with the knobs being too hard to turn,to turn on the defrost. other than that ok
Roscio CThe lady at the front desk was very helpful when I needed to extend the time of the initial plan (from 1 to 3 days). Everything went fine. It was a good experience, and definitely I will rent again the next time from this location. Many thanks and Happy New Year.
Sr LThe lady there I believe her name was Santa was very rude over the phone charged me for cleaning fees and an extra day then when I called about the status of the overcharges she became rude. I'll never go back to this location again
Marco CLadies at the tow company were great very helpful ! The truck was 1 1/2 quarts low on oil the bed wasn't cleaned out and I spent 15 bucks at the car wash getting all the mud off and underneath it ! I washed it ! Looked like the previous renters got stuck or were playing in the mud ! Caked all in the fender wells ! Other than that it ran well even though I didn't get what I needed done ! Couldn't extend my rental so I returned it a day early due to my work schedule
Ray LThis location was very nice and accommodating even if my overall experience with Uhaul was not good at all.
BRYAN D