good location, service agent was friendly , helpful and had answers for all my questions.
Steven B
Customer Reviews for Stenstrom Collision & Detail Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 24 pads I ordered were not in the truck, so we had to quickly come up with an alternative plan. And, the truck was at a 1/4 tank of gas when we picked it up.
Peggy JAgain U-Haul told us we needed to drop off in Braham, a town 15 miles away - why??!?!? I called Braham to confirm drop off and asked if we could do in Mora and they said yes but we should call first so I did. I talked to Mora's dealer and there was no issue dropping off in Mora. Why would U-Haul change this on us again when we requested for a Mora drop off. The whole experience was frustrating. But again this had nothing to do with the Mora Dealer - they were fantastic
Jason Thelp me get going quickly as I was in a big hurry.
JEFFERY LNo interaction with personnel.
Bradford NThe dolly I ordered was not in the truck. Also a text or email the day before regarding instructions on pick up and drop off would have been helpful.
ROBIN LExcellent service! Would recommend to all my friends and family
ANNETTE CStenstrom was very prompt and courteous. Very nice people. The truck was in excellent shape as well. Would rent from again.
Patricia CThe guy was helpful Was professional
LEIF SEverything was good at check in. Thanks
MARK SSome equipment on my reservation was not on the truck when I picked it up (packing blankets).
lucas mThe email I got after making my reservation told me I needed a pre-tow inspection for my tow vehicle and it also mentioned an inspection for the vehicle being towed, which concerned me as i couldn't bring the towed vehicle with me to get the trailer. It should be more clear that the second inspection is optional.
Joseph BThere was an entry error : the origin was in the destination field which caused a billing/mileage issue
paul hterrible, terr[ble service
linda sNothing.
Alvin Anot really much, thank you
Anthony FThe inside of the cab was noisy above 55mph.
Jared SStenstrom’s said they would be sure to have the bearings checked prior to renting the 5 x 8 enclosed trailer.
Wendie ANone needed at this location... all good.
janet sReview your website security. My info was accessed and a $2,400 charge attempted from the Brainerd, MN location hours after making my online reservation. Credit Union fraud alert froze the account and I was issued a new card. I found out while at the Mora, MN U-Haul location.
Charles PThe furniture dolly wasn’t inside our vehicle. There were furniture blankets, but no dolly as ordered.
Karlie GI was looking for an 8 or 9 foot truck. The only vehicle available was a 26 foot truck. So instead of paying 19.95 for the less than two hours, it cost 39.99.
John FThe location was 60+ miles from the requested pickup point. No moving pads. No appliaodolly as ordered.
John HN/A
Gary WNo comments Service was perfect Garrett was awesome
Glen CWas never told it was a mobile check in, so when i finally got the phone number to call the website wouldn’t work. Had to call 4 times to actually get the truck. After an hour I actually got the keys to the truck and with no dolly. After I was charged for it. One of the worst n sloppiest transactions I’ve ever experienced.
Beth SVery friendly people at this location, highly recommend!
Carol WI guess warn about the $50.00 cleaning fee as that was a surprise.
Loretta HNothing. Everything went great!!
Scott BThe transaction went smooth and they offered a lot of help. Thank you
Debby AEveryone was very helpful!
Denise DIt would have been nice to have a larger truck available.
Brenda CMy below average rating has no reflection on the staff or facility at the Mora, MN dropp-off location. My disappointment is with the on-line return process. I arrived 15 minutes ahead of the scheduled drop off time. After struggling with the process, I need to contact an associate via phone. They were very helpful, and everything seemed to be in order. When I received the final bil I saw an additional day had been added to my bill. I made a few calls and believe The charge will be removed, but that has yet to be seen. Bottom line, the last two rental RETURNS with U-Haul were less than stellar, having me on the phone/hold and bounced around. The recent call with Mariah was helpful and VERY pleasant. Hopefully my billing issue will be resolved.
Peter DGarett , the rental agent, made the process of getting me in a truck for my move less stressful than I thought it would be. I am a female, Senior, and his assistance was very thorough and professional. I would highly recommend This rental location . Thank you Garett
Sherry SExcellent customer service
nancy bGreat experience, thank you
Pete GThis location did not offer any personable options; we dropped off the 15' truck by 9pm. The drop off sight is very dark and not clearly marked where equipment is to be parked nor where key is to be placed. The benefit was a very close drop off sight. YES!
Chad LGreat location, great people to work with, Thank you!
Pete GService was wonderful we love Uhaul have used them for every move we have ever done. Reliable, friendly and economical! Couldn’t say enough nice things about our experience!
Steven CI called about our house closing being moved back. We were an hour behind schedule. Seriously-$53 for an hour I called about? Nothing to do with either location- just a bad deal
Lea RGreat customer service!
Randy R