App experience was terrible. App kept freezing, I couldn't get passed the screen where I could upload vehicle inspection. I had to dismiss it after wasting a 1/2hr. Connection on phone was fine, and was able to use other apps on location, UHAUL app continued to give network errors and refused to load. Will not use again.MATTHEW D.
Customer Reviews for Sterling Auto Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DEBORAH P.
I had a pickup time of 9:30 but I could not get the truck till 10:50. I had to wait till someone opened the store. I scheduled an on line pickup.Willard B.
Pick up appt was for 11am. When we arrived the location was closed. We called uhaul customer service twice and were simply told to download an app to do a mobile check out. We called the number for the business and spoke to a man who stated he would be there in 30 mins. Luckily we had a smart phone to begin the mobile check out. So we sat in the car setting it up to check out through the uhaul account. It was a horrible and unprofessional experience. We ended up leaving there at 1130 and still no one showed up.Noah R.
Customer did not leave a comment.Stuart A.
You changed my pickup location to times I was not very happy where I had to go I was scheduled to pick up the truck at 9. I was informed the place was not going to open till 10 .I had people hired to load my truck and had to pay for them to sit aroundCharles J.
equipment was ok condition, person that helped us was nice. didn't know anything about the trailer or hooking it up though. terrible expiernce though all and all with u haul not the locationroger G.