Furniture dolly was not in the truck. I had to go to the office and carry into truck. I didnt like having to use the app to take my own pictures of the vehicle.
VERONICA R
Customer Reviews for Sterling Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure everything in truck is working. AC was only blowing hot air. Make the key box eaiser to get the key.
Cal VMake sure there are no ants in the cab. There were ants crawling all over.
Danielle MNo personnel needed. After hours drop off. Everything was great thank you.
Kevin VFurniture dolly was not in the truck. I had to go to the office and carry into truck. I didnt like having to use the app to take my own pictures of the vehicle.
VERONICA RI couldn’t retrieve the key for the van because it was still in the drop box. The hours for the storage company are not correct through U-Haul. This caused a delay in my travel time. I had to call someone to give me a different code to retrieve the key.
Vanessa MThis rental is super expensive. 1.19$ a mile is absurd.
Michael AMake sure the vehicle that I reserved is actually there. I reserved a pick up truck and ended up with a cargo van as it was the only vehicle available at that location. Also your app is very slow and it took about 3 minutes to load the next steps.
Nancy GTook us over a hour to get the rental even though i had a reservation, the rental place was slow to help and was dragging there feet
Mike AThis location did not include the dolly that I reserved in the truck.
John KThis location is the worst experience i have ever had with uhaul, the site said it is open on Saturday not correct closed, the app they ask you to use is sh#$ and the hidden fees dam..before you reserve ask for the total cost...
Marcus MNobody was there I waited for 45 mins. Had to swap it to self rental. App crashed on me at the site when I was returning so I couldn’t return it. Had to call U-Haul 4 times that day and wasted almost 30 mins each time. Got hung up on twice by haul after waiting for someone to pick up. Absolutely pissed.
Daniel TIf the customer pays for things like a dolly and blankets, actually put them in the truck so they don’t have to pay twice at another location that is open.
Martin GProfessional!
Barbara GThe after hours check in sure requires a lot of steps. I know that is a company issue, not a problem from Sterling. Their facility is great.
GILPATRICK PApp gave me issues had to call to complete and I pushed button for safe move and roadside and unfortunately needed it and was told it was not purchased which is ridiculous why wouldn't I it's $5
CRYSTAL R