Customer Reviews for Sterling Storage
(U-Haul Neighborhood Dealer)

24 reviews

7250 Tezel Rd   San Antonio, TX 78250

(210) 399-2373

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/1/2025: Closed
  • 6/2/2025: Closed

Services at this Location:

Contact Us

(210) 399-2373

7250 Tezel Rd
San Antonio, TX 78250

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/1/2025: Closed
  • 6/2/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Make sure everything in truck is working. AC was only blowing hot air. Make the key box eaiser to get the key.

Cal V 
Rating:
5.0

Customer did not leave a comment.

angela A 
Rating:
5.0

Make sure there are no ants in the cab. There were ants crawling all over.

Danielle M 
Rating:
5.0

No personnel needed. After hours drop off. Everything was great thank you.

Kevin V 
Rating:
3.0

Furniture dolly was not in the truck. I had to go to the office and carry into truck. I didnt like having to use the app to take my own pictures of the vehicle.

VERONICA R 
Rating:
5.0

Customer did not leave a comment.

IGOR M 
Rating:
5.0

Customer did not leave a comment.

claira c 
Rating:
2.0

Customer did not leave a comment.

Randy M 
Rating:
5.0

Customer did not leave a comment.

Patrick C 
Rating:
2.0

I couldn’t retrieve the key for the van because it was still in the drop box. The hours for the storage company are not correct through U-Haul. This caused a delay in my travel time. I had to call someone to give me a different code to retrieve the key.

Vanessa M 
Rating:
4.0

This rental is super expensive. 1.19$ a mile is absurd.

Michael A 
Rating:
5.0

Make sure the vehicle that I reserved is actually there. I reserved a pick up truck and ended up with a cargo van as it was the only vehicle available at that location. Also your app is very slow and it took about 3 minutes to load the next steps.

Nancy G 
Rating:
1.0

Took us over a hour to get the rental even though i had a reservation, the rental place was slow to help and was dragging there feet

Mike A 
Rating:
5.0

Customer did not leave a comment.

Derrick P 
Rating:
4.0

This location did not include the dolly that I reserved in the truck.

John K 
Rating:
1.0

This location is the worst experience i have ever had with uhaul, the site said it is open on Saturday not correct closed, the app they ask you to use is sh#$ and the hidden fees dam..before you reserve ask for the total cost...

Marcus M 
Rating:
2.0

Nobody was there I waited for 45 mins. Had to swap it to self rental. App crashed on me at the site when I was returning so I couldn’t return it. Had to call U-Haul 4 times that day and wasted almost 30 mins each time. Got hung up on twice by haul after waiting for someone to pick up. Absolutely pissed.

Daniel T 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
1.0

If the customer pays for things like a dolly and blankets, actually put them in the truck so they don’t have to pay twice at another location that is open.

Martin G 
Rating:
5.0

Professional!

Barbara G 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

The after hours check in sure requires a lot of steps. I know that is a company issue, not a problem from Sterling. Their facility is great.

GILPATRICK P 
Rating:
3.0

App gave me issues had to call to complete and I pushed button for safe move and roadside and unfortunately needed it and was told it was not purchased which is ridiculous why wouldn't I it's $5

CRYSTAL R 
No reviews have been submitted for this location.
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