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Jeff J
Customer Reviews for Stevens Property Management
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time I stopped by 30 minutes before closing, owner had locked up "because no one was there". 😣
Darcy LExcellent service, fast and friendly.
John AI found the folks to be very friendly and the check-in was easy-peasy.
Martin TCourteous and professional service
Brian Vvery pleasant crew- knew how to pack the truck in proper order and organized
Pamela BExcellent service, great folks close to my home.
JOHN HVery friendly and convenient.
Nameer EExtremely helpful. Took time to explain hook up,inspected rental before and after use.
Nameer EBetter description of location
Cyrus BAwesome service and very helpful. I appreciated the time taken to help me with my rental questions and issues. Thank you Connie!
Paul HGreat doing business with these folks. Excellent customer service
Richard FThe lady is very professional and pleasant . I would definitely suggest booking there.
kurt bVery friendly and helpful
Leola BShe was friendly and informative. She did her job well an we were in an out in no time and that’s a good thing after a long move . Thank you for being in our small town .
Michelle DWhen I was told 29.99 for a day and then get billed 179.00 I get really pissed off! It seems that some of your people forgot to mention that dropping the trailer off at a different Uhaul dealer would cost so much more. I'm not happy about it at all! And there were a few other issues as well! I won't be using Uhaul again and I will let others know what happened to me as well.
Bill RYour site charged me for an option I DID NOT CHO)OSE! I will be contacting my card CO!
Ronald GConnie is always helpful and courteous...a pleasure to work with
Carlos DFriendly very efficient
Travis SCorrect the address on the website.
Carol SNothing. Connie was excellent. It was the best experience ever!
DONALD SNothing
JEFFREY JThey need a paved area for car trailer hook up. My car was severely damaged when it was put onto the vehicle tow trailer, they did Not have a level area. It was basically a field parking lot.
DEBRA LThe U-Haul on-line experience is terrible. I wasted hours with the buggy software and re-entering lost data. I finally gave up and just went in person; I did not trust the software to allow an after hours pickup. U-Haul also inundated my inbox with 13 redundant emails containing copies of the rental documents when I did get the truck. I also object to being charged a full extra day of rental fees and insurance for bringing the truck back 30 minutes past the 24 hours. But no credit for the extra gas I brought back, of course. I realize that this is just standard practices of how big companies take advantage of consumers when they can, but still. Too bad, the truck itself was nice and the rates, if charged appropriately, were fair.
Dean M