Customer Reviews for Stitchin Shack
(U-Haul Neighborhood Dealer)

254 reviews

4355 FM 933   Whitney, TX 76692

(254) 694-0167

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 694-0167

4355 FM 933
Whitney, TX 76692

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHELLY A. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

The truck was a piece of Trash! No stereo, acted like it was going to die 300 times,when ever there, was a hill and you are going over 55.got the smaller truck,paid the same as for a bigger truck.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

KENNETHCRAWFORD B. 
Rating:
3.0

The location did not have moving blankets or furniture dolly available. The moving blankets were opitional but the furniture dolly was not. Thankfully, there was one available for purchase at the local hardware store. Would have been nice to know ahead of time.

William W. 
Rating:
5.0

Very friendly helpful service

TERESA P. 
Rating:
5.0

Super nice folks who just get it done!

ROBERT C. 
Rating:
5.0

Great people! Eric moved mountains to get the trucks we needed. I highly recommend them!

ROBERT C. 
Rating:
5.0

First tow dolly assigned lacked a tail light.... changed equipment. second tow dolly failed to keep vehicle secured. Upon going around turns, threw front wheels forward and came out of dolly. Reported problem to dealer..... no response. Had to hold trailer for additional days due to working to get vehicle off trailer without causing damage to vehicle. Dealer charged for each day despite reported issues. Horrible experience with this dealer. If there was a negative rating, they would get it. Rented equipment many times before, typically positive. First for this location....STAY AWAY!

DAVID L. 
Rating:
5.0

Employee was extremely courteous and helpful. May my first experience painless and easy.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAVID P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

These folks really have their act together, such a great team, they have in place their top goal is to be job number one with positive emphasis being customer service.

JERRY B. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Really knowledgeable people. Great customer service! 5 STAR

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O. 
Rating:
5.0

Make sure there is a dolly. The one we had didn't have one

KAREN D. 
Rating:
5.0

Very nice people. Great service.

larry B. 
Rating:
5.0

Keep doing what's being done.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Good service, however the key for the lock on the cargo back door didn't open the lock? Couldn't lock up my belongings

DAVID C. 
Rating:
5.0

I could not expect anyone to be more helpful. I will definitely recommend and use this location in the future.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

BOBBY A. 
Rating:
5.0

My overall experience was great!

KONNI SUZANNE S. 
Rating:
5.0

Windshield wiper was missing and was not noticed until on the road traveling.

Thomas C. 
Rating:
5.0

The fella that runs this place was exceptional. very friendly and informational.

APRIL P. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

On the way home with a U Hual dolly I was hospitalized with kidney stones. I telephoned Stitching Shack to let them know I was coming in late. When I returned the dolly late they forgave me for the extra day and did not charge me extra. I have rented trucks and trailers at Stitching Shack before. They are always friendly, helpful and professional.

JAMES ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Denzel G. 
Rating:
5.0

I can't think of anything to improve the service.

BENFORD H. 
Rating:
5.0

Very helpful

DANIEL K. 
Rating:
5.0

I wish every U-haul was like this one. Special place - will be back.

John F. 
Rating:
4.0

Maybe a larger inventory.

RANDY H. 
Rating:
5.0

Very friendly

DANIEL K. 
Rating:
5.0

Very efficient and professional. Everything worked great from the website to the truck itself! Eric was friendly and professional. He made the experience easy! Thank You!

VICTORIA T. 
Rating:
5.0

Fast service and tow dolly worked well.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

LISA E. 
Rating:
5.0

Just continue what you're doing! Great customer service. Staff were knowledgeable and continuously demonstrated a positive “can do” attitude! I highly recommend Uhaul!!

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

BRITTIAN E. 
Rating:
5.0

Customer did not leave a comment.

LYNDOL A. 
Rating:
5.0

Customer did not leave a comment.

BURL D. 
Rating:
5.0

Eric Was friendly and helpful. I will definitely recommend this location.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Great customer service and support. Employee explained everything and the trailer was clean.

Mark M. 
Rating:
5.0

Very easy to rent and return the trailer.

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

CORRIN W. 
Rating:
5.0

Very quick and easy return

REBECCA D. 
Rating:
5.0

Clean friendly

Jerry D. 
Rating:
3.0

Customer did not leave a comment.

JENNIE E. 
Rating:
5.0

Outstanding customer service.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Virginia C. 
Rating:
5.0

Customer did not leave a comment.

Abraham D. 
Rating:
5.0

We had a great experience

Jerry B. 
Rating:
5.0

I'm a loyal U-Haul customer. I really don't have anything negative to say. Your products and prices are very good.

CHERYL K. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Eric was accommodating, cordial and friendly. Much appreciate his extra efforts. ,

VERNON R. 
Rating:
5.0

great people work here

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

Customer did not leave a comment.

BILL P. 
Rating:
4.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

I was advised to not worry about reserving trailer because they had plenty. Day of rental they did not have what I needed. Live and learn. They should reserve whenever possible. Things change.

FREDRICK B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

one of the best if not the best locations I've ever dealt with

MELODY K. 
Rating:
5.0

U-haul's software was a bit buggie, slowed the process down.

MARK G. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN HAIRL L. 
Rating:
5.0

The truck was very good on gas and mileage. Only thing i would suggest is to fix the driver door where someone has either pulled it or scratched it because I have gashs on both knees from the door where it is very sharp. Other than that it was great.

AUDREY F. 
Rating:
5.0

Customer did not leave a comment.

GLORIA DURANT C. 
Rating:
5.0

Great people ! very accommodating and knowledgeable !

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
4.0

Was charged for a third day even though we were told to bring baxk Monday morning which we did and we would only be charged for two days since they were closed on Sunday

RALPH G. 
Rating:
5.0

Customer did not leave a comment.

DEANA T. 
Rating:
5.0

Excellent Service

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

GRAEME S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Outstanding service and extremely friendly at the Stitchin' Shack location.

DAVID G. 
Rating:
5.0

Unit I rented was not cleaned out BUT I told em it didn't matter as long as it gets the job done. Which it did just fine wiper blades chopped and streaked. Get customer care from the older gentleman that took care of us. Will use again and high recommend.

DANIEL S. 
Rating:
5.0

Great service, exactly what I needed!

MICHAEL DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

They were courteous

MARJORIE LYNN H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Great customer service

Tron B. 
Rating:
4.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

They were so helpful and went above and beyond what was expected. Such a wonderful business and warm friendly people! We had some issues with our connector and they made sure that we felt safe to drive the trailer off the lot. Definitely would recommend them again!

Elizabeth B. 
Rating:
4.0

This trailer 6x12 is not really a 6x12 but because the opening is not 6 ft. It is only 54in and that will not allow for a motorcycle to fit in it. So, we rented for no reason. We will not be renting another trailer from U-Haul again.

JIM S. 
Rating:
5.0

Customer did not leave a comment.

Adrienne M. 
Rating:
5.0

Customer did not leave a comment.

Cullen D. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Nothing

CARMON L. 
Rating:
5.0

Excellent customer service!

WALLACE ALLEN N. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
4.0

Too many intrusive questions about your personal business. This is why I did not honestly tell anything. None of their business! Nice clean environment. Nice people just work on the nosey questions.

MELANIE B. 
Rating:
4.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

This is the best Uhaul location I have ever used and will be the only location I use in the future.

Michael P. 
No reviews have been submitted for this location.

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