The trailer pulled great and the employees who assisted me in the rental were great!
BRUCE H
Customer Reviews for Stitchin Shack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very happy with my rental experience.
Rene EMy phone had gotten wet and I couldn’t use it to do the self return after hours. I did in fact return it on time and have proof. But my bill is outrageous! My phone is working nowWhat can we do to resolve this??
Barbara AThe whole process went very well. I accomplished my move in good time and a fair price.
LARRY BNo improvement necessary. Great place to rent from!
Gloria RWe learned that using a blower is a very fast way to clean out the truck bed when you finish. Super helpful!
Michael LRob was great!
JOHN BStitchin shack great customer service and super friendly. Would highly recommend them to anyone needing a U-Haul , packing of shipping services or sewing and quilting as well
TIMOTHY PBest experience I’ve had using U-Haul!
HOPE RThe rep was courteous and informative
JOHN MI ordered 2 dozen furniture pads and they were not included. Having these furniture pads was critical for my move. Since this was a mobile pick-up on Sunday, and the location was closed, I reached out to a U Haul rep on the phone to see what could be done. I was told that sometimes these smaller locations don't have these types of accessories... if that was the case, someone, somewhere along the line should have reached out to let me know furniture pads weren't available, I have been getting my trucks and furniture pads using the mobile app, on Sundays, from the Hillsboro location and have never had a problem. Hillsboro is an additional 20 to 25 miles out of my way but I would rather pay the extra miles and have things done correctly, with good communication. The U Haul rep tried calling two numbers that she had for the owners of this location but they both went to voicemail.
Timothy TVery friendly and efficient at this location.
SAMUEL LEverything was great
DANNY WStaff was very professional, engaging, and courteous. This will definitely be my go-site for future rental needs. 🤠
JAMES GMy rental experience was fantastic! I could not have asked for for anything more.
MICHAEL WGreat service
DANNY SOn this truck it could use some steps. I had to carry around a center block to get to climb in. I had help loading it and u loading it.
ANGELA NMade things simple and easy thank you
SANDRA PExcellent customer service. You don't get that in the city. Eric was great. He was knowledgeable about the ins and outs of uhaul fees and made sure we got the best price. 5 star outfit.
WINDY HStitching Shack was very helpful in helping me secure an 8x12 trailer for a one way trip.
JERRY MGreat price, great customer service
JOHN KGreat location. Very helpful.
RANDY MOur miles were marked wrong so we had to pay extra money at drop off.
Destiny KCustomer service great at stitching shack, not great at weavers, weavers charged me for two days, when I clearly used it one, check your data on my receipt information. I also Found trash in cab, the engine manual drive system may need maintenance it was sounding like engine was revving way too high in several gears.
Kristy KI did not teceive an email for virtual return on Sunday like he said I would!
DIANNE ORob was wonderful through out the whole process. He was very friendly and helpful and we appreciate all of his help.
CHARLENE M$30 cheaper than anyone. Didn't have working car dolly
Nathan sA perfect experience.
Dale TGreat hometown folks at this location.
Terry NStop taking pictures of people who rent trailers
Michael MRegardless of the size of the truck rental, you MUST have cruise control and you ought to have for safety reasons automatic running lights. As another suggestion, Electric windows would be a great addition because Hand rolled up windows show that U-Haul is a pretty cheap truck provider!
ROBERT JNothing, it was as good as can be expected - friendly, helpful, good equipment.
Garry PKeep doing what you’re doing. Very friendly, a pleasant experience.
Steve BExcellent service
Lisa CNothing they were wonderful
LISA VNothing
David BThese were the best people in the world to rent from. I would highly recommend them.
Paul BThe trailer was dirty inside when we picked it up, but the staff were so friendly and helpful, we didn't even care it was dirty!
Rick RFriendly and easy return experience.
Nancy TThese people are extremely nice and very thorough. Made the process very easy. Made sure everything worked and gave me a walk through on how everything worked and what to watch for as I traveled and used the unit. Then when the drop off place would not return calls or acknowledge that I was even there or had dropped off the trailer, Eric from the pick-up location helped me with my check in. You are very fortunate to have the folks you have in Whitney.
john TNo need for improvements. Great experience.Always fast and friendly. My third time to use them and never not once was there a problem . Customer service was A+
Christopher WStay open later
Roy ABoth the truck and the tow dolly had significant damage and it took an excessive amount of time to complete my pick-up even though I had completed the on-line check in. I also think the fuel level on pick-up may have been overstated.
Cullen DThis location would not explain what they were charging me for. He said I would get an email. Who allows people to charge their card without knowing what was the charges for?? I told the man if the truck wasn’t clean enough to tell me and I’d go clean it. He never answered and CHARGED ME THE CLEANING FEE. !! He also charged me for insurance when I told him I didn’t want it. MONEY HUNGRY PEOPLE!
Jerry EFast service, very good experience. Very professional.
Justin T