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SHELLY A.
Customer Reviews for Stitchin Shack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a piece of Trash! No stereo, acted like it was going to die 300 times,when ever there, was a hill and you are going over 55.got the smaller truck,paid the same as for a bigger truck.
MARK B.The location did not have moving blankets or furniture dolly available. The moving blankets were opitional but the furniture dolly was not. Thankfully, there was one available for purchase at the local hardware store. Would have been nice to know ahead of time.
William W.Very friendly helpful service
TERESA P.Super nice folks who just get it done!
ROBERT C.Great people! Eric moved mountains to get the trucks we needed. I highly recommend them!
ROBERT C.First tow dolly assigned lacked a tail light.... changed equipment. second tow dolly failed to keep vehicle secured. Upon going around turns, threw front wheels forward and came out of dolly. Reported problem to dealer..... no response. Had to hold trailer for additional days due to working to get vehicle off trailer without causing damage to vehicle. Dealer charged for each day despite reported issues. Horrible experience with this dealer. If there was a negative rating, they would get it. Rented equipment many times before, typically positive. First for this location....STAY AWAY!
DAVID L.Employee was extremely courteous and helpful. May my first experience painless and easy.
JASON B.These folks really have their act together, such a great team, they have in place their top goal is to be job number one with positive emphasis being customer service.
JERRY B.Really knowledgeable people. Great customer service! 5 STAR
ROBERT D.Make sure there is a dolly. The one we had didn't have one
KAREN D.Very nice people. Great service.
larry B.Keep doing what's being done.
ROBERT C.Good service, however the key for the lock on the cargo back door didn't open the lock? Couldn't lock up my belongings
DAVID C.I could not expect anyone to be more helpful. I will definitely recommend and use this location in the future.
CHARLES O.My overall experience was great!
KONNI SUZANNE S.Windshield wiper was missing and was not noticed until on the road traveling.
Thomas C.The fella that runs this place was exceptional. very friendly and informational.
APRIL P.On the way home with a U Hual dolly I was hospitalized with kidney stones. I telephoned Stitching Shack to let them know I was coming in late. When I returned the dolly late they forgave me for the extra day and did not charge me extra. I have rented trucks and trailers at Stitching Shack before. They are always friendly, helpful and professional.
JAMES ANTHONY C.I can't think of anything to improve the service.
BENFORD H.Very helpful
DANIEL K.I wish every U-haul was like this one. Special place - will be back.
John F.Maybe a larger inventory.
RANDY H.Very friendly
DANIEL K.Very efficient and professional. Everything worked great from the website to the truck itself! Eric was friendly and professional. He made the experience easy! Thank You!
VICTORIA T.Fast service and tow dolly worked well.
DENNIS W.Just continue what you're doing! Great customer service. Staff were knowledgeable and continuously demonstrated a positive “can do†attitude! I highly recommend Uhaul!!
RICHARD T.Eric Was friendly and helpful. I will definitely recommend this location.
JOHN P.Great customer service and support. Employee explained everything and the trailer was clean.
Mark M.Very easy to rent and return the trailer.
DEBORAH T.Very quick and easy return
REBECCA D.Clean friendly
Jerry D.Outstanding customer service.
Ronald F.We had a great experience
Jerry B.I'm a loyal U-Haul customer. I really don't have anything negative to say. Your products and prices are very good.
CHERYL K.Eric was accommodating, cordial and friendly. Much appreciate his extra efforts. ,
VERNON R.great people work here
ROBERT D.I was advised to not worry about reserving trailer because they had plenty. Day of rental they did not have what I needed. Live and learn. They should reserve whenever possible. Things change.
FREDRICK B.one of the best if not the best locations I've ever dealt with
MELODY K.U-haul's software was a bit buggie, slowed the process down.
MARK G.The truck was very good on gas and mileage. Only thing i would suggest is to fix the driver door where someone has either pulled it or scratched it because I have gashs on both knees from the door where it is very sharp. Other than that it was great.
AUDREY F.Great people ! very accommodating and knowledgeable !
ROBERT D.Was charged for a third day even though we were told to bring baxk Monday morning which we did and we would only be charged for two days since they were closed on Sunday
RALPH G.Excellent Service
MATTHEW S.Outstanding service and extremely friendly at the Stitchin' Shack location.
DAVID G.Unit I rented was not cleaned out BUT I told em it didn't matter as long as it gets the job done. Which it did just fine wiper blades chopped and streaked. Get customer care from the older gentleman that took care of us. Will use again and high recommend.
DANIEL S.Great service, exactly what I needed!
MICHAEL DAVID W.They were courteous
MARJORIE LYNN H.Great customer service
Tron B.They were so helpful and went above and beyond what was expected. Such a wonderful business and warm friendly people! We had some issues with our connector and they made sure that we felt safe to drive the trailer off the lot. Definitely would recommend them again!
Elizabeth B.This trailer 6x12 is not really a 6x12 but because the opening is not 6 ft. It is only 54in and that will not allow for a motorcycle to fit in it. So, we rented for no reason. We will not be renting another trailer from U-Haul again.
JIM S.Nothing
CARMON L.Excellent customer service!
WALLACE ALLEN N.Too many intrusive questions about your personal business. This is why I did not honestly tell anything. None of their business! Nice clean environment. Nice people just work on the nosey questions.
MELANIE B.This is the best Uhaul location I have ever used and will be the only location I use in the future.
Michael P.