This was a closed dilapidated lounge in a bad part of Forsyth that was supposed to open at 7:00 am. The sign on the door said they open at 5:00 pm. When I called to get help from the U-Haul phone number they walked me through in the rain the process to open the key box. In the first box "no key". We opened the second box "no key". Finally they had me open the drop box and the key to the truck was in there. I ordered some moving equipment online when I ordered the truck. I opened the back of the truck and there was nothing! The needle on the fuel gauge showed full, so I thought at least that was good. But when I fueled the truck just before returning it I found the fuel gauge goes well past full.
Dennis W
Customer Reviews for Stixx Lounge LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not deal with personal it was a mobil drop off
Rachara MDropped off 2- 26 foot trucks and 2 trailers at this location. The key drop box was sitting on top of the railing on the porch and not secured to anything. So anybody could come by and tip the key drop box and get the keys for the trucks and steal them. I dropped off the 2 trucks and trailers and they did not get checked in until 4 days later so uhaul charged me an additional 4 days of late fees which thanks to my local uhaul dealer the charges were reversed. We operate a moving company (35 plus years) here in Fernandina Beach Fl. and rent a lot of uhaul trucks and this has been the worst experience of returning one way rentals. As of this posting one of the 2 trailers is still not checked in and it is now 5 days after we dropped it off.
Michael P