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Tamara S
Customer Reviews for Stokesdale Marketplace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Man working there really helped us, very nice and couldn’t have been a better experience much appreciated.
JOHN WThis was a smooth process and a great pick up location.
Mandy PVery kind worker at front desk, extremely helpful and patient
KEANU LThe gentleman that helped me was awesome. He helped me attach the trailer, checked the lights and made sure everything was hooked up. He also documented any issues with the trailer for me. He went above and beyond.
KEVIN WThe online after hours drop off process would not complete. Had to just drop the keys in the box and leave
PETER LGreat job. I was in a hurry and they hustled me in and out.
TIMOTHY Ksmooth rental
Nancy MThis truck was so messed up. I always take pictures before I get in a rental and this was a crazy the seat adjustment was just a bar laying on the ground. There was a postit on the dash that the engine light always stays on. Behind the steering wheel was separated althe way around. Other things as well but bet this truck should be taken off the road or properly repaired. Thankfully it was a safe trip, worst rent truck I’ve seen by far. People were nice but are limited to inventory. If there was another unit I would have taken it even at a higher price for safety
CHRISTOPHER JVery friendly staff and a very smooth rental. Definitely would rent from this location again!
DEREK WThe unit I rented leaked water all over. They just want me to file a claim for the damage items (which won’t cover antiques). Regardless of that, I should not have to pay for a defective unit. I talked to someone, but so far no one has done anything about and and U-Haul has informed me that they will not reimburse for the unit, which is not acceptable. I would not rent from U-Haul and find another company with better units and better customer service.
CRAIG SEverything went well. Had no problem getting a Uhaul Van. Frank was very Professionally seeing me thru with the paper work and getting me on my way.
BONNIE RThe U-Haul team at Stokesdale was awesome working with us and helping move dates as needed. Highly recommend!
sheila cThe drop off was very quick and easy.
JAMES Wthe gentleman helped me and took trailer that wasn't supposed to come there because the other one was closed down, very nice he even said they overcharged me
DAVID MRented 4x8 trailer, inside smelled like Hogs were transported inside. Was real bad and did not clear out by the time of drop off in Sebring, Fl.
RANDY HGreat location. Super helpful and friendly
Kevin BVery friendly. Nice equipment.
APRIL WI’ve only dropped off trucks here. In fact, I’ve dropped five trucks in five months! The staff is always extremely helpful and friendly!
CHAUNCEY ASuperb customer service. Friendly, helpful, accommodating. They helped me with the tow hitch. They got blankets and helped me wrap a table and chairs. Outstanding people. Use this store. And then shop in their antique mall. Very good experience.
ben fRented from this location, twice very friendly and fast and highly recommend people to rent from them
adam eNA
KEVIN GDebbie and Frank were just OUTSTANDING to work with, and appreciated.
ROBERT HThis location is “easy in/easy out.”
CHAUNCEY AThe trailer door was a little squeaky. The tracks probably need some grease. Good experience. While using the App to record the return of the trailer the App crashed as I was trying to take the picture of the front of the trailer. I called customer support and was told the trailer was checked in Ok.
DUSTAN MNone to note
Randall BVery friendly people.
Chauncey DNice people to work with. Very helpful.
EDWIN SOne trailer had a defect so he changed it out to a better one.
Richard PEverything was great. Had no problems getting a ride and bringing it back was easy to. I would recommend this U haul location to everyone that lives in the area. The people were Friendly and very Professional.
Bonnie RHad to drive 42 miles to pick up vehicle. Was told the location I had selected didn’t have vehicles and also new location was 32 miles away. Location asked for had vehicles night before I reserved as I drove by to get dinner. Not happy about process and think you could have done better. Yes I got a bigger truck but had no need for it. Should be refunded partial amount due to time of drive inconvenience
Daniel CTrailer was basically clean and maintained but was not swept out and the electrical pig tail was defective. The technician blamed it on my car connector, which I knew was good, but it turned out to be the trailer pigtail. As easy fix but the trailer was not checked before I got there.
David PFirst time renting a truck. They were friendly and helpful, a very pleasant experience.
toni kCab had spilled soda all over the cup holders and had run down to the floor. I had to clean
Kevin BGreat experience friendly service over the phone and in person. Price was very reasonable for in town use. Highly recommend!
pug rExcellent customer service.
Robert RVery helpful, knowledgeable and kind.
April WVery easy check in and Frank even helped us get the trailer connected. Excellent service, staff, and location. Highly recommend!
Miguel PNice people —- quick and easy processing Many trailers on site.
LANE PAlways friendly and hassle free check in and out
Robert KNothing. The whole experience was great. Thank you Frank Foster and Debbie !
Frank PQuick and easy to check in and check out.
James AQuick, professional, friendly. Made the whole process easy. Will certainly be back!
Brian W