Customer Reviews for Stonecrest Tires And Auto
(U-Haul Neighborhood Dealer)

Rating:

2.0

The place just didn’t have a welcoming atmosphere

Rating:

1.0

No self service at the location. Guy was rude and didn't put the correct gas amount causing my balance to be higher then the day before when I used a uhaul at another location in McDonough Ga traveled to lithonia and back to McDonough for drop off my bill was cheaper than this uhaul experience that was local and only used for 1Hr. Very poor customer service guy was yelling and hostile when I confronted him about being scammed. The building smelled of Marijuana an he never wanted to correct the mistake saying call uhaul he isn't uhaul an it was not his fault because he can't change gas nor milage he just clicks clicks clicks i told him he just doesn't know what he is doing or deliberately tried to make me pay more

Rating:

5.0

Employee was fast and effective, very organized and polite, my experience was a breeze. Thank you 🙏🏾

Rating:

5.0

Friendly, prompt service.

Rating:

5.0

N/a

Rating:

3.0

Agent nonchalantly stated park the car and bring me the key. No Personal or welcoming attitude

Rating:

5.0

The gentleman I picked up from was very nice, pickup was very quick and easy.

Rating:

1.0

It was closed when l returned the truck to the location, gate was locked.

Rating:

5.0

Cabin was pretty dirty with food debris, steering wheel was sticky, and the cup holder was coming apart. Truck worked, but is definitely in need of maintenance. Condition of the truck should reflect on Stonecrest Tires and Auto, I felt that they were great.

Rating:

1.0

I went to the location to drop off the truck, the person at the location told me he does not have space that i can drop off next door, when i went next door, i handed the key and parked the truck , the guy told me i am all set, he did not give any receipt , so I came back and finally another person was able to finish properly the process

Rating:

1.0

There wass dog shit in the0 uhaul, clean it. Also was charged more than eye should have been

Rating:

5.0

Great customer service!

Rating:

4.0

The Uhaul team needs to be more thorough in making sure each location has the proper equipment that clients are booking for. Also, informing the local workers on the information they need in order to properly facilitate clients. The reason I scored my experience so high is merely because of the man working at the location I picked up from. He was funny, pleasant, accommodating, and willing to figure things out with me.

Rating:

5.0

Best customer service I ever had

Rating:

1.0

Was overcharged for fuel and mileage. Charged for 20 miles I went 6 miles. Charged for Dolly but Dolly was not included. I couldn't use truck because I needed Dolly that they didn't include. Will be disputing entire charge with credit card company.

Rating:

5.0

Everything went well

Rating:

4.0

The gentleman who assisted me, was helpful and pleasant.

Rating:

1.0

I got overcharged $50 for gas and I left the truck with more gas 5han when I picked it up. Still have not received my refund

Rating:

3.0

Nice people. The desk area smelled like smoke. The truck had no trash but the floor was coming up in the middle. With Monkey pox and Covid19. I would recommend all uhaul to be wiped down after each customer. Did I say nice people.