Customer Reviews for Stonepoint Cabinet & Granite Counter Top
(U-Haul Neighborhood Dealer)

575 reviews

6440 Old Winter Garden Rd   Orlando, FL 32835

(407) 299-4144

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(407) 299-4144

6440 Old Winter Garden Rd
Orlando, FL 32835

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I salute all the staff of the U-haul group, I am a victim of this company. I rent a truck for only 5 hours. They take $430 from my account. I would like the senior position of this company to be investigated. because the people of this location is not honest.

Fednor S. 
Rating:
5.0

Customer did not leave a comment.

luis C. 
Rating:
4.0

Customer did not leave a comment.

Marcos R. 
Rating:
1.0

At first, when I rented the car the owner was really nice and accommodating. At the moment I asked to extend the rental time, from 12pm to 3pm , he became rude and stated, Ugh, I will change everything!! I just told him no worries, I'll just come back 3. When I came back at 3pm, he threw me the keys,never said a word. When I returned the truck, he said less than 2 words. Handed me a broom and basically told me clean the back of the truck. But oddly enough, all the times I came he was out brooming the back of the trucks himself. Had I been thinking, I would have said NO. But it threw it at me so fast. I just broomed it and left. Never AGAIN !! Worse ever !! He's rude, and nasty, not sure if it's a cultural thing, but absolutely no respect for women. Stay away !!

Yanicka M. 
Rating:
2.0

There was many taped wires, missing chain keepers and overall not safe.

Haylie T. 
Rating:
5.0

To much deposit 150 for deposit

Fednor S. 
Rating:
5.0

Customer did not leave a comment.

Anne D. 
Rating:
5.0

Customer did not leave a comment.

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

Roy E. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo M. 
Rating:
3.0

My reservation location was changed within 30 minutes of scheduled pick up time. Notified via text. I was already en route to pick up truck. I was nearly to pickup location and then had to go over 8 miles to new location. So was not a great start to an 8 day rental.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

maria F. 
Rating:
5.0

Customer did not leave a comment.

Andres B. 
Rating:
5.0

Customer did not leave a comment.

Josw S. 
Rating:
1.0

Employee extremely rude upon returning. Charged me for more than what I asked for. Demanded we clean all dust out of truck or we would be charged. When in fact we did not cause dust to truck. Truck was extremely raggedy and not well maintained at all. Would not go over 30 miles per hour.

Deshaye D. 
Rating:
3.0

The truck smells awful like BO.

Juan M. 
Rating:
5.0

Great service

derwin J. 
Rating:
4.0

Customer did not leave a comment.

Billy Jo F. 
Rating:
5.0

Customer did not leave a comment.

Rosheda S. 
Rating:
2.0

I want my receipt。

Yuxiang Y. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Shelove C. 
Rating:
5.0

Customer did not leave a comment.

shuvalo R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo F. 
Rating:
4.0

Tires bald

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

jose A. 
Rating:
3.0

Couldn't find the drop box after hours after completing my return of Uhaul .

SHEILA G. 
Rating:
1.0

I will not be doing business here again. Customer service was terrible from start to finish. I initially asked if I would be given another “safety and inspection” text message for the new truck since the previous truck was not drivable therefore I had to be switched to another one, he said I would and have not gotten anything. When I arrived at my home and lifted the back, it was infested with roaches and bugs that it caused a delay in my move because I had to clean it with roach spray, soap and water. Terrible!!!! They should check these things before handing off to paying customers!!! Once finished with my move, I gassed up to where the meter was previously left off and upon returning the vehicle the staff inspected my vehicle and was very rude about the gas meter not being where it was left off but I have pictures!!! This was a total disaster and I will report this to Uhauls upper management department!!!

Spencer T. 
Rating:
5.0

Customer did not leave a comment.

OCITA J. 
Rating:
5.0

This experience was very pleasant. The equipment was in great condition and the check-in and check-out process was a breeze.

Autavia S. 
Rating:
3.0

Customer did not leave a comment.

LEOLA R. 
Rating:
1.0

They charge you a lot of money

Jemsderson G. 
Rating:
4.0

Customer did not leave a comment.

Reginald W. 
Rating:
1.0

The trailer of the truck was not cleaned when I picked it up, yet I was charged a cleaning fee at drop-off. No one walked with me to inspect the truck when I picked it up so how would they know how to compare it when I dropped it off (which again no one was there). They also charged me for fuel when the gas gauge was where it was when picked up. Thank goodness I took pictures because I am disputing these unwarranted charges.

Amanda D. 
Rating:
1.0

Ac would not work. Tire was completely flat. Had to keep putting air into tire. Transmission was slipping. Terrible

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

jose A. 
Rating:
1.0

Customer did not leave a comment.

BERNADEL G. 
Rating:
5.0

Customer did not leave a comment.

Gerard O. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
3.0

Cobran un deposito de 150$ que lo devuelven después de 3 o más días el cual no lo cobran en otras oficinas

Tiani B. 
Rating:
3.0

Customer did not leave a comment.

LUDGER V. 
Rating:
1.0

I hired a 10' Truck for a day at STONE POINT GRANIT with return today until 600pm. I arrived at the drop off location at 500pm the store was closed and there was no box to leave the key, I tried to contact UHAUL at customer service and it took almost 1 hour to be served. This information can be verified by the site's security cameras. The store owner arrived around 700pm where I was able to verify that he had registered with the wrong vehicle number and after 2 hours of waiting I was able to checkout. I had a job interview scheduled at 700pm that day and was unable to attend due to the mistake of your partners. I am totally disappointed with the service and request a refund for it as it is totally unacceptable. waiting for an answer Mauricio Pancheri

mauricio P. 
Rating:
5.0

Customer did not leave a comment.

joshua B. 
Rating:
5.0

Very easy and friendly way to rent. No much papers.

Elisete P. 
Rating:
5.0

Customer did not leave a comment.

jose A. 
Rating:
5.0

This was the first pleasant experience I have had while renting a U-Haul. Highly recommend this location.

Shawn C. 
Rating:
5.0

Very good experience would recommend again to anyone

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Maria Amelia C. 
Rating:
3.0

Be more clear about what is expected I was charged unnecessary fees because of a lack of communication on both ends of the consumer service line

Amira H. 
Rating:
5.0

Customer did not leave a comment.

SHAKEEBA S. 
Rating:
3.0

Customer did not leave a comment.

reze P. 
Rating:
5.0

A1 Service ✅

Desmond R. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Great customer services

JEAN A. 
Rating:
4.0

Newer trucks

Jacqueline R. 
Rating:
1.0

Worst experience. I wouldn't recommend to anyone!

Cymone B. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Have vehicles clean. Accurate photos. Help customers with checking out vehicle. Have technology working to insure people are getting emails.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
4.0

Customer did not leave a comment.

Kersuze J. 
Rating:
2.0

THE LOCATION HAS ITS OWN POLICY AND PRICEING THAT WAS NOT ANNOUNCED OR PUT FORWARD BEFORE WE THE CUSTOMER ARRIVED AND WAS CHARGED WITH FEES AND UNKNOWN ADDITIONAL COST.

Abduhl R. 
Rating:
4.0

How soon do you get back deposit that was hold on card because I returned truck this morning now after haven't seen my money yet

Marc L. 
Rating:
5.0

Van, 10' was easy to load and empty. Shocks were spongy but worked out okay. Recommend!!

Edward S. 
Rating:
5.0

Customer did not leave a comment.

jovinette C. 
Rating:
5.0

Customer did not leave a comment.

Mackenson M. 
Rating:
5.0

Excellent

Nelson G. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
4.0

Customer did not leave a comment.

Micheline L. 
Rating:
5.0

Very friendly staff Easy and efficient experience!

Robert P. 
Rating:
4.0

Needs handicap ♿️ parking.

HECTOR R. 
Rating:
5.0

great staff and service

Mezo R. 
Rating:
1.0

Rent a car with you for 4 hours. How to humiliate 20 miles and I got here with a value of $30.But at the time of delivery I was charged $50 considering that I took the session deaf people don't agree with that.

Leonardo A. 
Rating:
5.0

Communication

Christina Samant D. 
Rating:
4.0

Customer did not leave a comment.

Charlie P. 
Rating:
1.0

Never had to pay a $150.00 deposit. When I informed agents that I'm providing my personal ins.was told I would have to pay ,cash in shop should any damages occur.upon completion of this conversation,agent was told by owner to go inspect vehicle.about 45 mins. After I pick truck keys up. Also decline safe mode.still was charged. Was billed for 200 miles although I was asked and answered atleast 50 miles. Horrible Horrible service.

Martin V. 
Rating:
5.0

Customer did not leave a comment.

gesnel P. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
3.0

The truck on the inside is all cracked up and very very dirty. Once you get in the truck it is all dust all over. It looks as if the truck has not been clean for years

NATOY B. 
Rating:
1.0

This location is

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

The person at the pick up location was very courteous and helpful.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

ByVincent M. 
Rating:
1.0

My wife and I rented a uhaul and it was so dirty and stink when we told the guy he said oh that's okay. Dude how is that okay uh I'm paying for this he refuses to give us a clean one never will I rent from uhaul again..

Richardson C. 
Rating:
1.0

Customer did not leave a comment.

Anton T. 
Rating:
1.0

Our car was not strapped on correctly , we where tod by the uhaul here in Indy we are lucky we made it here safe . I would be looking into getting A lawer to sue.

Daykei P. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
1.0

I booked the truck for 6 hours with a pick-up set for 2 pm on the website. When I got there the lady at the office said that I would have to bring the truck back in 4 hours instead of the 6 I paid for. All because they supposedly close at 6 pm and there was another customer in the first hour the next day. I told her that I set a 6-hour rent because that's what I'd need and they must fix their system to not allow their customers to have the option to book a vehicle if it's not available. She was willing to send me to another location and wouldn't let me have the vehicle if I did not bring it back at the 4 hours window. And all that in a not very nice way to put the words. Not a good experience at all

Diego L. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
1.0

Customer did not leave a comment.

Joabe R. 
Rating:
5.0

I was treated like a ROCK STAR. awesome service

Adalberto M. 
Rating:
5.0

Nothing

Isa W. 
Rating:
5.0

TELL IN ADVANCE WHAT SIZE BALL HITCH IS REQUIRED

charles R. 
Rating:
1.0

The owner is a mean person

Danzel G. 
Rating:
5.0

Customer did not leave a comment.

Audur J. 
Rating:
1.0

Customer did not leave a comment.

MARLINE C. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
4.0

The employees there were very nice and helpful. They understood my late arrival because when I ordered the equipment no one from UHaul told me it was going to this location. When I went to the location where I expected my equipment and it wasn't there, those people seemed to understand and directed me to this location

Bob C. 
Rating:
5.0

Customer did not leave a comment.

Donnette C. 
No reviews have been submitted for this location.

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