Customer Reviews for Stoneybrook West Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stoneybrook West Storage

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James C. on

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Janos V. on

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Kevin S. on

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They made it super quick and easy. I have used it for business and this time personal for my move. Amazing service!

Kenneth G. on

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Anita was awesome!

Jason B. on

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Marilyn G. on

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Always rent at this location! Anita is the best. The truck we thought we were getting from an online reservation was not available, but Anita made sure we had a great vehicle at the guaranteed price. Very reasonable and friendly. Thanks for making our move easier

Jeffrey C. on

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Was provided a truck with tar all over the inside. Since they did not have a replacement truck, we were stuck using this truck. We took photos of all the tar and sent it to your Customer Service people who offered us a $15.00 discount. Unacceptable. Customer Service did not handle our situation properly. Upon dropping off the truck, the receiving location rep after seeing all the tar in the truck said we should of been given a full refund. The experience I plan to share with as many people as I can about what a terrible operation Uhaul has become. We expect a full refund for having to put up with a truck full of tar. POOR POOR POOR Operation!!!!!!

Pablo T. on

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The app took a little longer trying to approve my transaction, other than everything was awesome

Christian E. on

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Cherie R. on

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James J. on

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Disappointed to pick up the truck with less than 50 miles to empty. Not the best way to dry a trip!

SPENCER S. on

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This has been the most frustrating experience I have ever had with a company. I had issues doing an online pickup which between 3 separate phone calls I was able to pickup the truck 1 hour later! When I returned the vehicle I had issues doing a return and after an hour and multiple calls and transfers I was just told to leave the keys and it would be taken care of/processed the following day. Then 1 week later I receive an email for a $600+ BILL! They also didn't check in the vehicle until NINE DAYS LATER!!!!! I called and the lady helping me provided a non working phone number and email to reconnect with. Finally I was provided assistance and told the charge was no more than $240. I get a call from the pickup/dropoff location manager saying they were taking care of it, ONLY TO CHARGE MY ACCOUNT $600 on the weekend KNOWING I COULDN'T CALL FOR 2 DAYS! I never complain unless there is an unfair situation, and I have been lied to and charged money I DO NOT HAVE. I am beyond upset. I work in customer service for Walt Disney World. I hear complaints and get screamed at all day long, so I purposely overlook minor issues in attempts to not act similarly. However, I can not sit by and keep getting told it's being fixed when they already took my money + more!

Kenneth P. on

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The woman who helped us in the office was extremely helpful and so nice! She’s the reason we would use this location over and over. Customer service means a lot to us and she was great!

Brian J. on

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julia A. on

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PAUL O. on

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Elsie W. on

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Anita and Kathy were great to work with. Friendliness counts! Thank you ??

Rodrigo N. on

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Edgar S. on

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Excellent Facility!!

Anita C. on

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Joann D. on

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The company was extremely helpful and provided a great experience Thank you

Kay M. on

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Anita was great !

Philip D. on

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Super service. Super helpful and friendly

Casey M. on

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Jacob W. on

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thank you for making the move as painless as possible.

Chelsea V. on

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Tim K. on

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Truck was suppose to be picked up on Saturday, I arrived at location truck was not there. Uhaul wanted me to pickup a truck 18 miles away that was also a different size then I requested. Ending up having to come back Sunday to get the truck I was promised on a Saturday. Huge inconvenience for me and the guy who drove 30 minutes to meet me there. Sbw storage was good to deal with, uhaul are incompetent morons including there star employee glen who was zero help getting me a truck that was suppose to be ready for me. Glen told me they had several phone calls to make and didn’t have time to make them , that’s why I was not informed. Sounds like a great excuse to me glen. Thank you for zero help getting me the truck that was supposedly going to be waiting there for me Saturday morning glen.

John A. on

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Greg B. on

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Totally great experience!

Christopher J. on

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Henry S. on

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Everything went without a hitch. Reserved online, picked up and returned without incident. The process was very easy. The van was new with only 8500 miles on it. It was very clean, ran great and served our purpose perfectly. We will rent from you again! Thanks.

GAVIN C. on

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Julie B. on

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Francis M. on

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Great service!

Sharon A. on

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Roy R. on

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Great customer service everyone was so kind and helpful I will go back thank you for everything

Stephen K. on

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Michael R. on

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Let employee know I had a tire pressure alert and left without investigating. It was late when I had to pull over to put air in the tire after worsening In a bad area with my wife and small children. The reason I gave the location a good review was due to it's extremely clean and professional appearance. I think my bad experience was due to knowledge of the employee but he was nice.

Terrance S. on

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Great customer service. I felt like an individual and not a number. I will highly recommended Stoneybrook. 5 stars!

Paula A. on

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Eric D. on

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Nothing everything was great

Lydia D. on

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The lady at the front desk was very friendly and very efficient. Thank you

Peter G. on

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This was a great experience. Will definitely be back!!

Ron B. on

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No issues. Very Clean Vehicle. In and out of the pickup location.

David B. on

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The Property Manager was super friendly, helpful, and accomodating.

Matthew K. on

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karen R. on

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Andrew J. on

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One dollar a mile is pretty steep considering I can rent it during the week and get unlimited mileage. The person who facilitated the rental was awesome!

Jai M. on

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Need to take $19.95 off the vehicle, it is not 19.95 it runs about $ 70.00 .

joy K. on

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very clean and helpful

Devin B. on

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I did not realize that the mobile app pick up process would take about 30 minutes. I had pre-entered driver's license information and payment information that week to help speed up the process, but I don't feel that it sped up the process that much. I would have chosen an earlier rental pick up time if I had realized that. I would recommend letting customers know it will take 15-20 minutes to actually get the truck. However, the physical location (Stoneybrook West Storage) was very nice and I would recommend it.

Richard L. on

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Excellent service at this location!

Reuben G. on

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Saul V. on

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I did not like the fact that I could not drop the vehicle off at another location, causing me to pay a lot more than what I would have.

dennis R. on

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I have already booked another truck for Saturday

Tracy H. on

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claude D. on

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Eddie E. on

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Leonida D. on

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Tom H. on

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myrna F. on

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Wayne A. on

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Blair E. on

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Iecha J. on

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The team members that assisted me with both initiating and returning my rental were extremely friendly and helpful. This was especially refreshing during a very stressful moving process.

Marisa A. on

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Great location! Very helpful!

David K. on

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William B. on

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Everything was great!!!!

David E. on

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robert L. on

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Gina O. on

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ricardo C. on

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Best place to rent a Uhaul from. Highly recommend it to everyone!

James P. on

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Elizabeth K. on

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Albert T. on

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Michael S. on

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Matthew C. on

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Ken L. on

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Antonio H. on

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The left side door on that truck need to be fix. A lot air noise is coming from outside

Stepheny L. on

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Not a thing! Great experience. Thank you Andrew and Tyler!!!!!

Brandon G. on

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Super simple and great service. The hours on the website for this location seemed to not be working. I could choose Pickup/drop off times of midnight or noon, or 9pm or 9am only. Also wish the hours went until 6pm since most people work until 5 it's hard to get there before close with traffic.

Charles S. on

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Andrew is personable and professional and Iwould trust his word.

Sonia B. on

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Mark S. on

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Christina O. on

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David D. on

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I have rented from many different U-Haul locations and I must say that Stoneybrook West Storage had the best customer service ever!

Greenbriar L. on

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Anthony R. on

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John M. on

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Christina O. on

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judie S. on

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Andrew was very helpful!

Kristyn A. on

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Anderson A. on

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Great! Very fast at all!

Edward S. on

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Diego M. on

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Richard A. on

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Gerald Z. on

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Nothing. Great service by professional staff. Will repeat in future.

David L. on

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Geoff C. on

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Melyssa C. on

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Andrew is amazing. The best customer service I have encountered in a long time.

Rodrigo D. on

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Great experience, the store manager gave me more and better truck options than the call center gave me when I made the reservation.