Customer did not leave a comment.Michel A.
Customer Reviews for Stoneybrook West Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was exactly as I expected. Great job.Brett S.
Customer service was excellent. Enjoyed fast, professional and friendly assistance at both pick-up and drop-off. Highly recommend this location!GREGORY N.
It was absurd to charge a fuel tank, I received it with only half a tank, and when I delivered it I left only 1/4 of a tank missing. I should have spent 30 dollars and charged me 94 dollars.Milton F.
Customer did not leave a comment.Thomas T.
Whole process was fast and easy. Very nice staff.SHAWN S.
Great rental. Made pick up and move very easy!BARRY J.
Choices of vehicles are limited. My reservation was canceled while I was waiting in line to pick it up, but was able to get what I needed.Drew R.
Customer did not leave a comment.John S.
Customer did not leave a comment.OMER S.
Customer did not leave a comment.Gabriela G.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.judy B.
Can't say anything more than the person that checked me in was courteous and helpful. The establishment was clean and maintained and all on-line services were a big help. However, the driver-side mirror kept popping out of placement any time I hit a bump in the road. It did not deter me from driving the vehicle, but may want to maintain for next customer.Rene W.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.GREGORY L.
Customer did not leave a comment.Edwin F.
Logging in online is the worst experience I have had hiring a truck, the website kicks you out repeatedly and you have to keep uploading the same info, this happened at the pickup and drop off. We wasted 20 mins each time and had to get the lady to help in the end at the drop off because it just wouldn't work.Matthew G.
Customer did not leave a comment.Jacob R.
Brian was helpful and knew how to answer all of my questions.RAYMOND R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.TAYLOR T.
Customer did not leave a comment.Jesus G.
needs a key box, or signal to push key inside letter slot at door also can mark curbside with spots for truck parkingCesar J.
Customer did not leave a comment.Timothy C.
We have used this location for approximately 15 yrs. This location is perfect for us since we rent a storage unit for our Christmas decorations and rent a truck annually to pickup and return our decorations. The customer service at Stoneybrook West Storage is exemplary...they are so accommodating and easy to do business with.Mike B.
Customer did not leave a comment.Alan M.
The lady is super nice, I found the office is clean and well organized. You can get free masks and water bottle if needed. She was friendly and my work was done in few mins.Mukesh S.
Customer did not leave a comment.BILL B.
Customer did not leave a comment.Henry B.
Everything was perfect, the contactless pick up was smooth and easy!Matthew R.
great, easy rental process!bryan D.
Hiring better peopleJames S.
Great customer service. Very nice. Will use this location again.James B.
Customer did not leave a comment.walter S.
Customer did not leave a comment.Key K.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.James M.
No hassle, as promised, all went smoothly! Thank you!Holly I.
Customer did not leave a comment.Billie D.
Everything was great, except the dimensions of the cargo van were not accurate. The diagram DOES NOT show the wheel wells, NOR the door latch in the top center of the back. This prevented us (by an inch) from getting our full load into the van. We had to take our own personal van the next day to pick up the last remaining piece. We had to travel from Clermont to JACKSONVILLE, a long route to do once but we had to do it twice. This was extremely disappointing.Samii Y.
Customer did not leave a comment.Christopher M.
Everything was great! I would check the gas again as it wasn't 100% full when I received it. The gauge arm was right below "F" as when I filled it up it went way past it which isn't fair to whomever has to fill up.Alexandre P.
Amazing experience since my phone call to make a reservation.Honestly Annita provide me with an excellent customer service . Of course I'll continue using the Avalon location & will recommend to all family,friends & business customers.Dionisio E.
Customer did not leave a comment.Fabiano F.
Customer did not leave a comment.FERNANDO I.
Customer did not leave a comment.Shelley M.
Had to deal with Anita, have to say she was a pleasure to deal with, super super nice and attentive even gave me a couple of waters for my helper and me. Will definitely use this location again, very satisfied!!!! 5 starsAlex F.
Customer did not leave a comment.IVIS M.
Thank you Anita and Linda for all your help, kindness and professionalism!! May God Bless you both!!Tonya H.
Customer did not leave a comment.Carlton H.
Thank you CathyMohamed A.
The lady in the office was friendly and polite great experience thank you 3 time using your companyHenry R.
We returned the truck after hoursDouglas B.
Absolutely nothing....I can't think of an improvement.. this location has excellent over the top customer service and very professional... will definitely recommend it!Guillermo V.
Make sure trucks are clean before renting.Alberto G.
All Uhaul Storage's should be managed this way! Extremely pleased & will recommend & will be back again..ðŸ˜ðŸ˜ðŸ˜ðŸ‘ðŸ½ðŸ‘ðŸ½Mona H.
This was the most organized and efficient Uhaul dealer I have ever been to. Modern computer equipment made for an ultra fast pick up & drop off. Staff was INCREDIBLY friendly. Everything was ready upon my arrival - which has NEVER happened any other time I used a Uhaul rental. Frankly, this location should be made an example for all other Uhaul locations to follow for professionalism and organization. I had no idea that this level of customer service was available through Uhaul. If I ever need another Uhaul rental, this will be the ONLY location I will use. Phenomenal.Heather V.
The mobile pick up did not work well so I had to go inside but the lady working there was super friendly and helpfulLinda B.
The employee at this location whom I dealt with was fabulous! She was polite & had a great sense of humor. The van I rented for the day was clean, drove as well as one could hope for and the a/c was very strong...I had to turn it down a couple times...even though I was hot & winded due endless lifting and moving. I would definitely utilize this Uhaul location again!David B.
Customer did not leave a comment.Rafael R.
Customer did not leave a comment.Seth R.
This was an excellent experience. The customer service at this location is fantastic and I will definitely rent my next U-Haul from here. Nothing to improve.Jeff F.
Excellent service, personable counter service, I would highly recommend this location for a rentalJOHNTIMOTHY C.
One of the best services I've ever gotten from uhaul, they are very kind and welcoming and fare with you. They will work with you on what you need 10/10 would recommend.Ethan R.
Customer did not leave a comment.lulu T.
Customer did not leave a comment.azeddine S.
That was the Nicest LADY I have ever Rented a U-Haul from not saying the other are Bad m, but she went over an above too make my rental very easy,I will always use this location for my Rentals needs, Thank you Well doneRICHARD L.
Customer did not leave a comment.Avinash B.
Thanks. Moving is tough, you make it easier.Steven R.
The only thing was it was evident the cargo van was not thoroughly cleaned on the inside. There was material leftover from the previous renter in the cargo area. Otherwise the the front area of the van was spotless and the counter service was very good. The woman was very helpful and professional.Lisa M.
Customer did not leave a comment.Peter K.
Customer did not leave a comment.MELISSA R.
Customer did not leave a comment.Gary H.
Absolutely nothing the service manager was phenomenal and made the process quick and easy!KERIA J.
Customer did not leave a comment.margarita H.
The location manager was extremely helpful!!!Patrick S.
Explain costs a bit better, don't feel that was properly conveyed and/or properly handled.Justin O.
Great experience. Friendly, fast and reasonable price.DOYLE W.
Customer did not leave a comment.Rob B.
The person at the location was very nice. The check out process was so quick and when I came back she offered a water bottle. Overall I had a great customer experience.Daniel G.
Everything about the experience was awesome; best U-Haul rental I've ever had; supernice lady at the desk!Nicholas M.
The customer service is always excellent at this location, and that's why we keep coming back to this Uhaul rental place.Andrew L.
The lady at desk checkout was extremely nice. All people dealing with customers should have her demeanor. She was friendly, helpful, funny, and not pushy or overly talkative. Just very nice.Philip S.
Customer did not leave a comment.Emile L.
Alignment was way off. There was sticky residue on and around the cup holders. I was also billed for equipment I never received.Clinton H.
Customer did not leave a comment.John S.
Customer did not leave a comment.Kelly W.
we were advised to rent a vehicle that was too small even though we gave the width, height & length of the furniture for suggestions , therefore it took an additional trip to move the furnitureKAY M.
Customer did not leave a comment.Edward A.
The service here is 2nd to none!!! Very personable, flexible, supportive, and responsive!! Always a pleasure!!TJ R.
Fantastic and courteous assistance from on~site staff.... Great Experience!!!!TJ R.
Customer did not leave a comment.James C.
Very good experience. Gas stations were few and far between near site but smooth as can be.Roger S.
Customer did not leave a comment.Joelson P.
Customer did not leave a comment.Abigail T.
Excellent customer service. Equipment in excellent condition.Tyler J.
Truck gas mileage is very poor (about $0.20 / mile. Also seems to struggle to shift in low gear.Ernest S.
Customer did not leave a comment.michael R.