Customer Reviews for Stop & Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stop & Shop

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Rodrigo F. on

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Zachary S. on

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CARMEN W. on

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REBECCA S. on

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Edmond L. on

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All ways all the time

RONALD K. on

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RONALD K. on

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pedro G. on

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Charged twice for Deposit on my card..on Oct 31...then on November 2...I need the money returned to my card

RONALD K. on

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christopher P. on

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Close the location I picked up from , I have a concealed carry permit and I don't worry about any where I go , but the location I had to pick the truck up from was in a very bad part of town and will never use that location ever again and I will be sure to tell others how dangerous it was and how uncomfortable we felt going there

RONALD K. on

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Very friendly and efficient...Do nothing

gregory S. on

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Cab full of ants poor location

Stephanie M. on

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Cancel this location it is unsafe and was harassed.. The man then identified himself in the dark as an employee and was drinking beer our of a brown paper bag.

Randy E. on

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This location was an unmarked convenience store. It was not a uhaul location. I was very uncomfortable providing my information to this person in an undesirable location. There was no prior indication that this was not a uhaul location.

David L. on

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Did not get a hand cart either

Mary E T. on

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unable to find a location in Murfreesboro, TN!!! I found 6!

CARILLA C. on

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Didnt have the size truck we ordered, however the employee did help us find a deal on 1 size up. First person we dealt with was very nice. We recieved a scratched and dented vehicle and it only had 1/4 tank of gas. But the first guy did let us borrow the hand truck for free The second person we delt with didnt want to give us any credit for the extra gas we paid for and left in the truck (we brought it back at 1/2 a tank) but wanted to charge us extra in miles. In the end, i put my foot down n refused to pay and the guy i guess wrote it off but had a rude attitude about it. We were an hour past 24 hours in returning the truck and he told us we should be grateful we didnt get charged another full day. I did call and inform them we would be 1 hour late returning the truck and was told it was fine. All in all, it was inexpensive but i feel they really need to do better with their attitudes towards customers. I would've paid the extra charges fine if the second guy, who claimed to be the manager, at least had a customer service attitude and gave us something for the gas we left, which was worth about the same amount as the extra miles. He told us that us bringing it back with more gas didnt matter and that they dont give you anything for it, but boy would they charge you if you didn't bring it back with the same amount of gas as when you took it!

Miguel R. on

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Great and prompt cust svc by the agent. Very helpful.and accomodating, hihgly recommended.

Juan S. on

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Truck was not ready on time .. 8:30 as time set online truck was delivered by 110 am cost me $400 for the helpers moving on my house waiting on my house .. Sign online for 12 hours only give me 6 ..time was counting since 8 30 am .company want to charge me a other day because return a 5 PM , truck was return on the 6 hours time the supposedly sign online ..very poor experience. Never recomend anybody set online..

Joffere L. on

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Truck inside was dirty and smelled like weed i couldnt let my son ride along Also something was wrong with the key that goes into the ignition had a hard time getting it to turn very disappointed I tried to call you home multiple times to speak to them regarding the issues no response back $86 that I owe actually should be taken care of by Uhaul for the inconvenience and the smell of driving around a vehicle that smells like drug paraphernalia

Travis N. on

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The size truck I reserved was not there, but the associate provided me the next size up at the price I was quoted. He handled the situation well, and I am grateful, but the truck was hard to maneuver when in use. Accuracy would be appreciated on the web site.

Richard P. on

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arrived to pick up equipment, reserved weeks ahead of time, and no trucks were available. waited over an hour to be sent to another location, 25 miles out of our way, had to m=pay mileage on this distance. We have used Uhaul for many moves in the past...VERY disappointed in this experience.

Stephen C. on

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This location hours of operation are very accommodating. They were the only location in the Fort Meyers area open after 5pm. They are open until 10pm. Very friendly and helpful staff. Thank you for being so accommodating! Very much appreciated.

David H. on

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Trucks where beat up and insides dirty. No blankets or any other items inside that you could usually rent. The person I dealt with was polite and professional though, so that was a plus

Kurt L. on

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jeremy F. on

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Ammar A. on

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Excellent service and very good people working thier

Jorge Luis G. on

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El camión ni tenía buenos frenos y apestaba deberían inspeccionar ese camión

janita G. on

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glenn stanley L. on

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Yolanda C. on

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Nothing.can improve.this experience, pick up spot had great customer service and truck was in excellent shape. Keep.up the good.work.

Colleen C. on

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I have rented so many uhauls over the years I cannot believe my experience this time. This was the worst experience I have ever had from the place I rented to the vehicle itself . I rented this truck to tow a boat from fort Myers to St. Petersburg Florida approximately 100 miles. I picked up the truck engine light on , trailer lights didn’t work, the engine was in 5 rpm The whole way without shifting, there was no gas cap which made me keep having to stop and get gas over and over. I told man at the fort Meyers store these things and all he said is you should be fine. I was petrified the whole way as a single woman doing this alone. I return the next day to St. Petersburg and the person there accused me of hitting something. That was it. I literally through up my hands and left. This whole deal was completely unprofessional and I believe you should be more careful of where and who you are letting represent you. I believe I should get my whole rental money refunded. Thank you Colleen Grady

Brian W. on

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Ramon P. on

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all the staff are friendly

Lee H. on

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Deborah N. on

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Emanuel T. on

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The place and the people were dirty.

Humberto R. on

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El establecimiento no disponía de variedad, solo tenía un solo vehiculo y de tamaño grande. Lo tenté por 3 horas y me pareció muy costoso, fueron 58$ de renta y 15$ de combustible = 73$ por 3 horas me parece que es demasiado dinero por 3 horas y yo solo necesitaba mover un colchón.

Luis L. on

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Cecelia J. on

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Nice and easy transaction, he had all the equipment I needed and was accurate with the mileage. Will go to this location again I booked with collision business but was sent to Evans location and glad I was.

loretta C. on

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Half of the Blankets were wet, location pick up in a bad area, people were hanging around in front of store. Location we were suppose to pick up at was in a better area and closer for us. No one was there, so we had to drive to other location.Someone was suppose to be there!

bonnie S. on

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Lights on trailer didn’t work! No help to hook up!

Anthony G. on

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The man who assisted me was very polite and down to earth. He explained my bill. Best U-Haul experience yet.

Daesung P. on

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jose P. on

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Great experiance

Andrew F. on

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Have the equipment that was reserved available at the scheduled location.

ROBERT P. on

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This was great. The gentleman that took care of me was very polite, kind. I would do business here again. Thanks for the great experience!

Sandra B. on

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Arley M. on

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It was a great experience. The gentleman that helped me were very knowledgeable and informative. I was able to change my pick up time by just a phone call, because I was stuck in traffic on the other coast of Florida. I am a small business owner myself. I was impressed with their customer service. And I was able to return my truck later then other Uhaul facilities are open. Thanks again.

Thomas T. on

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Cymbal A. on

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I would never send any one to this place the man is rude and i dont why you give him the U haul contract anyway.

Charlene W. on

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V'ery minimal parking for a 20' truck.

Michael M. on

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Katura M. on

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David M. on

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Truck smelled and the check engine light was on, the oil light was on,,,ran like junk and AC did not work. Moving pads were in shopping cart balled up together. When I returned them I was told they all have to be folded but thats not how i received them....I was told at last minute to go to another place to pick up uhaul and it was on the other side of town. I was told then to just put a little less gas in the truck upon return and then the return place charged me. The return place charged me 35 dollars for 3 gallons of gas then,.

ROBERT J. on

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Very helpful and worked with me on a difficult situation caused by pickup location

Jacob M. on

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Tony G. on

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todd K. on

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There was no trailer tongue dismount -no help loading trailer. We had to lift the whole trailer up by hand to get it on the hitch- really heavy 2 axel trailer- bad- very bad neighborhood-

Frank U. on

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These people were very considerate and friendly. Just the kind of people I like to work with especially when I am spending my money. Thanks Frank

Marcio R. on

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Make sure the truck is clean

TONI MARIE H. on

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HERSTLEL B. on

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The truck leaked and all my boxes were soaked on the bottom by the time we arrived to our house. We were only going across town. About 30 minutes away. After one trip we decided to turn the truck back in. A very expensive trip!

RONALD A. on

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Randy J. on

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Hard to find which store had uhaul. It's a convenience store. Man was helpful and process was easy. No help with undoing trailer but not a problem for me.

timothy K. on

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I originally chose a different pick up location but received a phone call to pick up at the location. Typical for U Haul as this has happened to me where I am redirected against my original agreement. This place was horrible. The attendant never left the desk to attach the trailer. He just gave me the papers and pointed to the door

Juan S. on

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Jason M. on

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GUSTAVO G. on

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ALBERTAS G. on

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i don't understand the purpose of the reservation system when everything I requested was changed without my approval and was not notified until the day prior. Not the truck size, not the pick up location, not the time. Only the date applied. When picking up the truck, there were 3 trucks onsite of the size I requested yet was denied access as one had to stay onsite, one was reserved and no reason given for the 3rd. I did ask to have the one reserved since I had one reserved and said perhaps they would like the "free upgrade" but was told I had to take the large 20 ft truck. This caused additional expense consuming more gas than the smaller truck and from having way too much empty space in the truck and caused items to move around way too much. I did not have a good way to secure the items in such a big truck. I would have much preferred a smaller truck. I also had to pay more in gas since the pick up location was further away than I requested. My father was a UHaul manager and would have never allowed this poor customer service.

Irma Q. on

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I filed a complaint against the drop off location and am still waiting on a call back from anyone!! This shows me that uhual does not care who represents them as long as they make a quick dollar. If this is the case then I will no longer be doing business with uhaul

Andrew C. on

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If you see my comments in the first section, the team at this location had the nerve to charge us a $25 service fee for not mopping the truck. There was nothing to mop. This is a complete joke, and I feel like they took advantage of my wife's unfamiliarity with the contract. I would like a $25 refund for the service fee, and a $100 refund for a reverse service fee after I was forced to lose 2.5 hours of our move. The $100 amount is based on a discounted rate for my hourly value.

RONY C. on

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KEN F. on

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Took a long time to get the contract written,

James G. on

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It was quick and easy; a great location.

Joseph L. on

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Owner offered no help to hook up two dolly. Only got eleven pads instead of 12 and was given a utility hand truck instead of the appliance hand truck that was ordered.

Carrie S. on

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The representative was not customer friendly. I arrived a few minutes early only to find out that the truck was double booked. The other individual arrived after and the representative told me to wait because he would help the second individual. I told him that he would assist me first because the double booking was not my fault and arrived first. He had an attitude and then called U-Haul about the issue.

GARY Z. on

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Jonathon P. on

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There was dirt all over inside and out. Mounds of it. A chip in the window. It's pulls very unsafely to the right. Huge dent on roof of truck. Guy did not walk around the truck or verify mileage or fuel. This is unlike you guys and I will not be liable for all the prexisting issues. I just literally picked the truck up. unfortunately I'm stuck we it cause we are selling our home tomorrow. Never had these kind of problems in the past. Only thing that works decent is the AC luckily. I need someone to contact me about this asap.

Paquita F. on

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David M. on

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I actually do have a concern, I was overcharged on my mileage at time of checkout. There also were no moving blankets or dolly. When I called to reserve the truck I was quoted .39 per mile ( might i ad my reservation was not in the system so i had to call back and fix that) and then I was asked to pay .99 which made my Bill alot higher than I expected. I even brought my truck back 3 hours early vaccumed, washed and swept out with No adjustment in price. You can bet if I were 3 hours late I would have gotten charged a full day. Not a happy camper

Cesar N. on

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store owner was pleasant.

ANTONIO E. on

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Best UHaul rig I've ever used....Brand new ! 6k miles....people at location very accommodating,had issues with time and they made the job go easier with their lo or no pressure approach. Use them every time now.

james S. on

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The gentleman was very nice and helpful, but there is NO signage or indication that this is a uhaul drop-off point. Somewhat confusing.

Jake S. on

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Sophia J. on

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Dave A. on

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Eric S. on

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Kaitlan G. on

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Clara S. on

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Lewis L. on

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Dave N. on

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The place that I rented from was not identified at all so I have to go into 3 stores and ask if they were the rental place. Not a place I expected to rent equipment. No help from the clerk to hook up the trailer. They never came outside to even look at equipment.

Angela S. on

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The trailer was parked in a small parking lot and the attendant didn't offer to even help hook it up to my car. It was myself and my daughter (2 women)

David I. on

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Robert P. on

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This was in the GHETTO 8miles out of the away from my original pickup location of Wonderland Storage 2000 N Tamiami Trail North Fort Myers, FL 33903 which caused extra miles. There were gang members and crackheads hanging around the building watching everything we did! THIS SHOULD NOT BE A U-HAUL DEALER AS IT IS AN EXTREMELY UNSAFE AREA!

Ryan B. on

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Charlene T. on

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When I arrived to pick up the trailer, the gentleman was not overly friendly. Not only was he not friendly, but he handed me printed out instructions and told me it was not his job to hook it up or even go out with me. He said that since he could see that I look like someone who has never done it, he would go out and help a little. He came out, I had already put the trailer on the hitch, he hooked up one chain and turned the bolt on the trailer hitch a couple times and told me to do the rest. I left the location, went about a half mile and the trailer came of the hitch. I pulled over and had to rehitch it. Then I drove straight to another uhaul location where they very nicely assisted me the best they could, however I had to go to a third uhaul location where they were able to repair wiring for the light hook up. They also were very nice. I am a disabled woman and have to use a cane and am not supposed to be lifting things. Your location where I picked up the trailer at was very upsetting and I will never go there again and I will tell everyone I know in Ft. Myers, Fl. to never go there.

JIM M. on

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The truck had numerous empty and partial consumed food and drink items when I opened the door. The first thing that I do should not be clean it up and then try to find a trash can.

VICKI C. on

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Anjelcia C. on

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Paid $51 when I was suppose to pay $30 and I had the small uhaul total rip off