Customer Reviews for Stop & Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stop & Shop

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RONALD K. on

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RONALD K. on

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pedro G. on

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Charged twice for Deposit on my card..on Oct 31...then on November 2...I need the money returned to my card

RONALD K. on

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christopher P. on

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Close the location I picked up from , I have a concealed carry permit and I don't worry about any where I go , but the location I had to pick the truck up from was in a very bad part of town and will never use that location ever again and I will be sure to tell others how dangerous it was and how uncomfortable we felt going there

RONALD K. on

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Very friendly and efficient...Do nothing

gregory S. on

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Cab full of ants poor location

Stephanie M. on

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Cancel this location it is unsafe and was harassed.. The man then identified himself in the dark as an employee and was drinking beer our of a brown paper bag.

Randy E. on

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This location was an unmarked convenience store. It was not a uhaul location. I was very uncomfortable providing my information to this person in an undesirable location. There was no prior indication that this was not a uhaul location.

David L. on

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Did not get a hand cart either

Mary E T. on

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unable to find a location in Murfreesboro, TN!!! I found 6!

CARILLA C. on

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Didnt have the size truck we ordered, however the employee did help us find a deal on 1 size up. First person we dealt with was very nice. We recieved a scratched and dented vehicle and it only had 1/4 tank of gas. But the first guy did let us borrow the hand truck for free The second person we delt with didnt want to give us any credit for the extra gas we paid for and left in the truck (we brought it back at 1/2 a tank) but wanted to charge us extra in miles. In the end, i put my foot down n refused to pay and the guy i guess wrote it off but had a rude attitude about it. We were an hour past 24 hours in returning the truck and he told us we should be grateful we didnt get charged another full day. I did call and inform them we would be 1 hour late returning the truck and was told it was fine. All in all, it was inexpensive but i feel they really need to do better with their attitudes towards customers. I would've paid the extra charges fine if the second guy, who claimed to be the manager, at least had a customer service attitude and gave us something for the gas we left, which was worth about the same amount as the extra miles. He told us that us bringing it back with more gas didnt matter and that they dont give you anything for it, but boy would they charge you if you didn't bring it back with the same amount of gas as when you took it!

Miguel R. on

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Great and prompt cust svc by the agent. Very helpful.and accomodating, hihgly recommended.

Juan S. on

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Truck was not ready on time .. 8:30 as time set online truck was delivered by 110 am cost me $400 for the helpers moving on my house waiting on my house .. Sign online for 12 hours only give me 6 ..time was counting since 8 30 am .company want to charge me a other day because return a 5 PM , truck was return on the 6 hours time the supposedly sign online ..very poor experience. Never recomend anybody set online..

Joffere L. on

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Truck inside was dirty and smelled like weed i couldnt let my son ride along Also something was wrong with the key that goes into the ignition had a hard time getting it to turn very disappointed I tried to call you home multiple times to speak to them regarding the issues no response back $86 that I owe actually should be taken care of by Uhaul for the inconvenience and the smell of driving around a vehicle that smells like drug paraphernalia

Travis N. on

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The size truck I reserved was not there, but the associate provided me the next size up at the price I was quoted. He handled the situation well, and I am grateful, but the truck was hard to maneuver when in use. Accuracy would be appreciated on the web site.

Richard P. on

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arrived to pick up equipment, reserved weeks ahead of time, and no trucks were available. waited over an hour to be sent to another location, 25 miles out of our way, had to m=pay mileage on this distance. We have used Uhaul for many moves in the past...VERY disappointed in this experience.

Stephen C. on

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This location hours of operation are very accommodating. They were the only location in the Fort Meyers area open after 5pm. They are open until 10pm. Very friendly and helpful staff. Thank you for being so accommodating! Very much appreciated.

David H. on

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Trucks where beat up and insides dirty. No blankets or any other items inside that you could usually rent. The person I dealt with was polite and professional though, so that was a plus

Kurt L. on

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jeremy F. on

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Ammar A. on

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Excellent service and very good people working thier

Jorge Luis G. on

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El camión ni tenía buenos frenos y apestaba deberían inspeccionar ese camión

janita G. on

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glenn stanley L. on

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Yolanda C. on

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Nothing.can improve.this experience, pick up spot had great customer service and truck was in excellent shape. Keep.up the good.work.

Colleen C. on

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I have rented so many uhauls over the years I cannot believe my experience this time. This was the worst experience I have ever had from the place I rented to the vehicle itself . I rented this truck to tow a boat from fort Myers to St. Petersburg Florida approximately 100 miles. I picked up the truck engine light on , trailer lights didn’t work, the engine was in 5 rpm The whole way without shifting, there was no gas cap which made me keep having to stop and get gas over and over. I told man at the fort Meyers store these things and all he said is you should be fine. I was petrified the whole way as a single woman doing this alone. I return the next day to St. Petersburg and the person there accused me of hitting something. That was it. I literally through up my hands and left. This whole deal was completely unprofessional and I believe you should be more careful of where and who you are letting represent you. I believe I should get my whole rental money refunded. Thank you Colleen Grady

Brian W. on

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Ramon P. on

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all the staff are friendly

Lee H. on

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Deborah N. on

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Emanuel T. on

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The place and the people were dirty.

Humberto R. on

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El establecimiento no disponía de variedad, solo tenía un solo vehiculo y de tamaño grande. Lo tenté por 3 horas y me pareció muy costoso, fueron 58$ de renta y 15$ de combustible = 73$ por 3 horas me parece que es demasiado dinero por 3 horas y yo solo necesitaba mover un colchón.