Customer Reviews for Stop & Shop
(U-Haul Neighborhood Dealer)

266 reviews

3691 Evans Ave Ste 203   Fort Myers, FL 33901

(239) 693-0291

Location Hours

  • Mon-Sat: 9 am - 10 pm
  • Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(239) 693-0291

3691 Evans Ave Ste 203
Fort Myers, FL 33901

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 10 pm
  • Sun: 9 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alexandre P. 
Rating:
4.0

Customer did not leave a comment.

Rich C. 
Rating:
1.0

This was a terrible experience. I would like a customer service representative to reach out to me as soon as possible

Justin I. 
Rating:
3.0

Location was in an underserved location in Ft Myers, where the I passed a least 3 locations on the way to this one. Again adding miles to my trip which I was charged for.

George D. 
Rating:
4.0

Customer did not leave a comment.

cari S. 
Rating:
1.0

When I received a call the evening before, I explained how the information in the U-Haul App was not matching what I was quoted the gentleman assured me I would get the rate I shared from my original booking; however, I did not get that the next day when I arrived. Additionally, I was waiting behind another customer who the lady told me had a reservation before me and she did not have the 15' truck I confirmed the evening before; however, I learned them from the other customer that he in fact did not have the 15' reserved, he had the 20' but was being given this 15' truck. Fortunately, he conceded and I did get the 15' truck although not at the quoted price. When I dropped it off in Naples location, I explained that I had been offered a rate of $67as opposed to $106 if I was flexible with the locations to which I selected this; I was originally given a different location than the one U-Haul had changed it to. I was also supposed to get more mileage. This was very misleading and extremely stressful experience and I feel that I was taken advantage of as well as just lucky to get the truck because I was at the store when it opened and this other client was at the same time.

John F. 
Rating:
5.0

Great service

David A. 
Rating:
5.0

Customer did not leave a comment.

vernon M. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Lower the prices just a little it's hard times for EVERYONE especially single parents such as myself.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

Eduardo A. 
Rating:
5.0

Customer did not leave a comment.

CLETUS M. 
Rating:
3.0

Customer did not leave a comment.

Heriberto R. 
Rating:
4.0

The location was fine, it was just farther from my location that i has rented from because equipment hadn't been returned in time.

MATTHEW L. 
Rating:
5.0

Build in a notification in the app that the truck is available. The staff at the location was wonderful and accommodating. The truck return was late so my check out was late. Not the fault of U-haul or the location but if the application had sent an auto-text I would have saved the $40 Uber ride and 2 hours of wait time. I probably would not have received the truck that day but I lost $300 in crew load time and was delayed out of town by 4 hours.

ELROY G. 
Rating:
4.0

Customer did not leave a comment.

Sonya M. 
Rating:
1.0

The inside of the vehicle was completely disgusting it had cigarette butts in the door panel a cigarette lighter in the cup holder along with dried up gooey stuff everywhere and all over the floor I have an autoimmune disease and if I get covid be cuz of this I could get extremely sick I would expect the vehicle to have been cleaned before hand but was not cleaned at all

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER V. 
Rating:
1.0

After arriving at my original reservation they didn't have my reserved truck. My fist phone call the uhaul employee implied it was my fault for not booking far enough in advance, despite the fact that the website let me book it. So I had no reason to think it wasn't available. He then said I was an hour late for my pick up, despite original pick up time being 1130 and I was talking to him at 1150 after struggling with the first location to locate he truck. When we got the new pick up location (over 15 miles away which I was forced to pay the additional mileage fee for) I was harassed by people outside the pick up location. When inside I saw they sold pipes to smoke methamphatamines! The truck as gross in the back, so after use I mopped it. To drop off there was just a man outside the pick up location with a brown paper bag that took the keys, mileage and gas reading. This is by far the worse experience I have ever had with UHAUL and I am incredibly disappointed.

SABRINA H. 
Rating:
2.0

The truck was an old truck. Wasn't sure if we'd make it to our destination. The window was cracked on the passenger side. The pickup location was not in a good area. Although I'd already put my information onto the site when i signed up. When I got to the location he could not locate my info and it had to be re-done. Will definitely go to a main U-Haul location next time.

VERONICA T. 
Rating:
5.0

Customer did not leave a comment.

NESTOR E. 
Rating:
5.0

Customer did not leave a comment.

Doris P. 
Rating:
3.0

It sounded like the rack and pinion was going to fall out going over every bump, and the axles make terribly loud clicks when turning. Did not feel safe to drive.

EDGAR B. 
Rating:
3.0

Truck was clean but truck's alignment is way off. Pulling to the side. Also transmission wasn't shifting smooth. if I had to take this truck cross country I really doubt it would make it. I hold a CDL A license and have pretty good understanding of a condition commercial equipment should be in.

STANISLAV L. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
1.0

I went to the location that was sent to me via text and when I arrived they said that they would not take it because he ordered 4 trucks to be delivered the next day. He told me to take someplace else after I unload my personal vehicle off the tow and parked both truck and vehicle tow. I tried to reach someone for 45 minutes without speaking with anyone at the corporate office of Fort Myers. Will never use UHaul again.

Jonathan P. 
Rating:
4.0

Service was great. One of the two trucks we rented was in bad need of a front end alignment. Top of stealing wheel faced 10-11 o'clock to go straight. Couldn't recommend to friend as a very shady area. Six squad cars had entrance blocked off returning a truck.

JAMES K. 
Rating:
3.0

Super friendly dude bad neighborhood

Norland L. 
Rating:
4.0

Clean up the trucks

TERRENCE H. 
Rating:
3.0

Driver's side door did not open from the outside.

Roman S. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

I was quoted a different price when booking the equipment. Not a happy customer.

ROY H. 
Rating:
1.0

Store needs a storefront sign to designate where it is.

Stephen S. 
Rating:
2.0

Had roaches in the back the truck wasn't clean

Quanisha P. 
Rating:
5.0

I have no comment everything was great keep on the good work

Doris P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Have been a weekly customer for five years, that said it all.

RONALD K. 
Rating:
3.0

The interior of the truck had all the trash from the previous renter. It was so dirty I felt like i needed a tetnus shot. I had to clean and lysol surfaces before I could even leave the parking lot. In the current environment especially that's not acceptable. Truck was leaking fluids, and it felt like it needed a tune up, you could feel the engine missing. As a general U-haul improvement not location specific, the fuel tanks should be full on pickup. This makes it easier to guess the amount on return as well as the first stop when you pick up a truck should not be the gas station.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
1.0

I don't this location should be utilized at all for supplying U-haul vehicles. This pickup location is not in an area where I'd want to be, and frankly it was a little scary. The building was not at all professional, and there were many loiterers hanging around the building and parking lot. And to top it off, not one staff member inside was wearing a mask. The truck was dirty and not well taken care of of. Would never ever recommend this pickup location, I think U-haul should stop offering this place altogether.

TAYLOR R. 
Rating:
5.0

I have been a weekly customer for over five years. That tells you everything you need to know about this location.

RONALD K. 
Rating:
1.0

The drop off location was in a very bad part of town. Thugs were hanging around store, very uncomfortable for a single female. The owner of the store was super sweet and polite. He needs a new location it's in a very bad area

Angie M. 
Rating:
5.0

Customer did not leave a comment.

Abby B. 
Rating:
4.0

Nothing

RONALD K. 
Rating:
1.0

Order a 10 feet truck wasn't available, was given a 15 and 20 brake wasn't working well, end up with 26 feet like if I was moving a house instead of a 1 bedroom apartment

GLENDA S. 
Rating:
1.0

I was very frustrated with this location. I rented a specific size based on my need, they wait until l show up to say it wasn't available. I purchased insurance, even though l only needed it for one day, l had to pay a two day minimum. They they did not give me sufficient mileage and l had to pay an additional $11 for that. Never, ever would l recommend uhaul to anyone.

dianne D. 
Rating:
5.0

The man helping me here was fantastic. I rented a 10 foot truck, started to load it, and realized I needed the next size up. I called and was told no worries, come back with the 10 foot truck, and had a 15 foot truck ready for me, no extra charge. Great customer service. Thanks very much.

MARTIN J. 
Rating:
3.0

The truck was infested with ants. Not a good way to start out at your new home, with huge ants in your boxes

KATHLEEN G. 
Rating:
5.0

Nothing

RONALD K. 
Rating:
3.0

The 26 feet truck was a lot of roaches. 🤢

thania G. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Nothing

RONALD K. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Nothing...great service and very personable

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

the drop box will be great other than that i love the location and the area to park the truck and thank you for your time and business

Doris P. 
Rating:
5.0

Customer did not leave a comment.

Chae M. 
Rating:
4.0

Customer did not leave a comment.

RONALD K. 
Rating:
4.0

None

RONALD K. 
Rating:
2.0

Absolutely horrible move. Due to the truck not having a ramp. I was not notified that the truck did not have one. Very displeased at the amount of extra work it took because of not having a ramp

Adi I. 
Rating:
5.0

Both people at this location were so friendly and very happy to help us. We are extremely grateful for the overall rental experience. It was a welcomed as we have not met too many nice people across the south.

KELLY E. 
Rating:
3.0

Customer did not leave a comment.

Rodrigo F. 
Rating:
3.0

Customer did not leave a comment.

Zachary S. 
Rating:
4.0

Customer did not leave a comment.

CARMEN W. 
Rating:
3.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

All ways all the time

Edmond L. 
Rating:
4.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
1.0

Charged twice for Deposit on my card..on Oct 31...then on November 2...I need the money returned to my card

pedro G. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
1.0

Close the location I picked up from , I have a concealed carry permit and I don't worry about any where I go , but the location I had to pick the truck up from was in a very bad part of town and will never use that location ever again and I will be sure to tell others how dangerous it was and how uncomfortable we felt going there

christopher P. 
Rating:
5.0

Very friendly and efficient...Do nothing

RONALD K. 
Rating:
2.0

Cab full of ants poor location

gregory S. 
Rating:
1.0

Cancel this location it is unsafe and was harassed.. The man then identified himself in the dark as an employee and was drinking beer our of a brown paper bag.

Stephanie M. 
Rating:
1.0

This location was an unmarked convenience store. It was not a uhaul location. I was very uncomfortable providing my information to this person in an undesirable location. There was no prior indication that this was not a uhaul location.

Randy E. 
Rating:
1.0

Did not get a hand cart either

David L. 
Rating:
2.0

unable to find a location in Murfreesboro, TN!!! I found 6!

Mary E T. 
Rating:
2.0

Didnt have the size truck we ordered, however the employee did help us find a deal on 1 size up. First person we dealt with was very nice. We recieved a scratched and dented vehicle and it only had 1/4 tank of gas. But the first guy did let us borrow the hand truck for free The second person we delt with didnt want to give us any credit for the extra gas we paid for and left in the truck (we brought it back at 1/2 a tank) but wanted to charge us extra in miles. In the end, i put my foot down n refused to pay and the guy i guess wrote it off but had a rude attitude about it. We were an hour past 24 hours in returning the truck and he told us we should be grateful we didnt get charged another full day. I did call and inform them we would be 1 hour late returning the truck and was told it was fine. All in all, it was inexpensive but i feel they really need to do better with their attitudes towards customers. I would've paid the extra charges fine if the second guy, who claimed to be the manager, at least had a customer service attitude and gave us something for the gas we left, which was worth about the same amount as the extra miles. He told us that us bringing it back with more gas didnt matter and that they dont give you anything for it, but boy would they charge you if you didn't bring it back with the same amount of gas as when you took it!

CARILLA C. 
Rating:
4.0

Great and prompt cust svc by the agent. Very helpful.and accomodating, hihgly recommended.

Miguel R. 
Rating:
1.0

Truck was not ready on time .. 8:30 as time set online truck was delivered by 110 am cost me $400 for the helpers moving on my house waiting on my house .. Sign online for 12 hours only give me 6 ..time was counting since 8 30 am .company want to charge me a other day because return a 5 PM , truck was return on the 6 hours time the supposedly sign online ..very poor experience. Never recomend anybody set online..

Juan S. 
Rating:
2.0

Truck inside was dirty and smelled like weed i couldnt let my son ride along Also something was wrong with the key that goes into the ignition had a hard time getting it to turn very disappointed I tried to call you home multiple times to speak to them regarding the issues no response back $86 that I owe actually should be taken care of by Uhaul for the inconvenience and the smell of driving around a vehicle that smells like drug paraphernalia

Joffere L. 
Rating:
4.0

The size truck I reserved was not there, but the associate provided me the next size up at the price I was quoted. He handled the situation well, and I am grateful, but the truck was hard to maneuver when in use. Accuracy would be appreciated on the web site.

Travis N. 
Rating:
2.0

arrived to pick up equipment, reserved weeks ahead of time, and no trucks were available. waited over an hour to be sent to another location, 25 miles out of our way, had to m=pay mileage on this distance. We have used Uhaul for many moves in the past...VERY disappointed in this experience.

Richard P. 
Rating:
5.0

This location hours of operation are very accommodating. They were the only location in the Fort Meyers area open after 5pm. They are open until 10pm. Very friendly and helpful staff. Thank you for being so accommodating! Very much appreciated.

Stephen C. 
Rating:
2.0

Trucks where beat up and insides dirty. No blankets or any other items inside that you could usually rent. The person I dealt with was polite and professional though, so that was a plus

David H. 
Rating:
5.0

Customer did not leave a comment.

Kurt L. 
Rating:
4.0

Customer did not leave a comment.

jeremy F. 
Rating:
5.0

Excellent service and very good people working thier

Ammar A. 
Rating:
1.0

El camión ni tenía buenos frenos y apestaba deberían inspeccionar ese camión

Jorge Luis G. 
Rating:
5.0

Customer did not leave a comment.

janita G. 
Rating:
5.0

Customer did not leave a comment.

glenn stanley L. 
Rating:
5.0

Nothing.can improve.this experience, pick up spot had great customer service and truck was in excellent shape. Keep.up the good.work.

Yolanda C. 
Rating:
1.0

I have rented so many uhauls over the years I cannot believe my experience this time. This was the worst experience I have ever had from the place I rented to the vehicle itself . I rented this truck to tow a boat from fort Myers to St. Petersburg Florida approximately 100 miles. I picked up the truck engine light on , trailer lights didn't work, the engine was in 5 rpm The whole way without shifting, there was no gas cap which made me keep having to stop and get gas over and over. I told man at the fort Meyers store these things and all he said is you should be fine. I was petrified the whole way as a single woman doing this alone. I return the next day to St. Petersburg and the person there accused me of hitting something. That was it. I literally through up my hands and left. This whole deal was completely unprofessional and I believe you should be more careful of where and who you are letting represent you. I believe I should get my whole rental money refunded. Thank you Colleen Grady

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

all the staff are friendly

Ramon P. 
Rating:
3.0

Customer did not leave a comment.

Lee H. 
No reviews have been submitted for this location.

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