Great Customers service behind the counter!! Thank You!!!! =- SEE YA SOON!!!
Mark M
Customer Reviews for Stor It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee was polite and kind. Loved my experience there
Yosef DThe process was confusing for me.
Debbie BBrandon is a great representative for your company. He was polite and very helpful. His office and tge property were spotless and impeccably maintained. Even though Brandon’s location is farther away we will use him for our future storage needs.
Russell EEverything was as advertised. I’ll use them again.
Joseph SI love this place! Brandon is awesome 😎 thank you guys for making everything so easy ☺️
Rebecca GBoth locations were very helpful and courteous, I love using UHaul!
Yvonne Fput backup cameras on it for easy backing.
Norm NI was charged for an appliance dolly and only got a utility dolly. Also, the ramp seemed to be broken as we couldn’t extend it.
Clara WStore manager was very helpful in getting my rental set up and ready on the day i needed it. Went above and beyond to help me out.
Ricardo CThe door on the truck was not opening correctly. It was hard to lift. The manager at Stor It was very honest about the issue. He understood that Uhaul was going to call us to make other arrangements. He was stunned they hadn’t but made sure we had the option to take the truck or not. Local dealer vendor gets a 10/10. Uhaul itself, not so much. We were able to use the truck and get our things hauled, in spite of the door issues.
Michael HIt was simple. The video explains all.
Dennis COriginally i was supposed to pick up the truck at Wallaroos furniture but that truck was not clean and there was a dashboard error message that said RR tire is low or something to that affect. Everyone was really nice and helpful and uhaul was able to get us into another truck pretty quickly. we were very pleased with the truck/staff/easy rental process when we picked up from the Stor-It on W Camas Dr.
Laura TThe Individual that helped me was very professional and helpful.
Logan EThe manager was so kind and patient and helpful. I could tell he knew that I was stressed about the big job of moving. He should get a raise. He really made me want to be a better person.
Debbie OEverything was great ! Only thing I'd say is the uhaul ran a bit rough. Sometimes going over 4k rpms before finally shifting. May want to have transmission flushed or looked at. Other than that it was very smooth! Thanks again!
Kody MQuick and easy process to pick up truck. Thanks!
FRANK PThe employee who walked me through this when I picked up the truck was very helpful!
Armando VI almost downgraded the location due to limited choices, but it was what they claimed and fit my needs. Very helpful staff.
JIM PGentleman working there (who I fail to remember his name) was very kind and helpful. Very impressed considering that this was only a 10.00 rental! He should be recognized for this.
Mike BKeep doing what your doing at this site.
Gregory RVan was ready to go and clean. Staff was professional and friendly.
paul bVery pleasant and professional
DIANA BTruck ran rough on way home to load. Found big hole in top of cargo from tree branch wreck. Had to patch it myself so rain wouldnt have flooded in and possibly ruin keepsakes on a 600 mile trip. Before leaving to destination, checked oil and it was 2 quarts low. Had to stop to get oil and do what UHAUL maintenance people should have. Truck engine ran bad enough at any speed below 55 MPH, therefore using more fuel than it should have. The truck also seemed to wander on the road more than it should've. Maybe the overlooked previous renters tree collision caused more damage than a 3 inch hole. I'm glad we made it to our destination despite the lack of attention to a vehicle by UHAUL..
we went to pick up the truck at our original location and the truck was not there and had to go to this location to find one. you might let your customers know ahead of time that the rental wasn't even there
Dave SFor uhaul as a whole and not this location specifically... Stop charging per mile... It's definitely the last time I plan to use uhaul solely for the overpriced sense of it.
Todd BI was a walk in and was professionally helped by Andrew. Made reservation and returned a few hours later for the rig. Check out and check in was friendly and efficient. Very impressed by his service throughout the experience.
DAVID SGreat service: professional, helpful, and accommodating. This is now my go to business when moving.
GREGORY rGreat staff, who made renting a truck easy! Thank you.
Karen NI appreciate the customer service and Andrew puts me at ease!
dona bYou need to have your call center be more on key about where your pickup needs to be had a run around for an hour to find truck and they lost my reservation.
jeremy cVery professional operation thanks
dave dQuick and Friendly. I woudl reccomend to anyone needing a moving truck.
Adam PEverything was great. Being able to return the UHaul after hours and put the keys in the drop box was very convenient and appreciated. Having a dolly and moving blankets there in the truck in case we needed them was beneficial.
Zab BI was supposed to get a dozen of the moving/furniture blankets. When they were given to me they were bundled up in plastic bags and I didn't realize I needed to verify how many were there. When I went to pack things up realized there were only 9 blankets.
Carol TTell customers in advance that the equipment they reserved was NOT AVAILABLE (hours after scheduled pick up time), send to different town, inform us that we can return to a closer location, then 5 minutes before return tell us that's not possible .... Talk to rude customer service rep who obviously doesn't care when you say you will never use their company again .... I did receive a call back to help smooth some of this out but poor service over all
TERESA NIt was a great experience. Thank you.
flora dGreat customer service.
MANUEL C