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JAMES S
Customer Reviews for Stor Mor Odessa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easily the most convenient and helpful experience I've ever had
ALEXANDER MThey were unable to provide me with a printed rental sheet that shows how much fuel they say was in the truck when I picked up the truck. There was only 1/8 of a tank when I picked it up (33 miles to empty) they claim it had 3/8 of a tank. When I reserved the truck l estimate I would be driving about 40 miles, I only drove it 31. Short story long, they lied on the paperwork and adjusted the numbers to take the entire $100 deposit when I should have be receiving $35-40 back. It was returned with more fuel than they credited me for, and used less miles than estimated. I will never rent from this location again. I am a loyal U-Haul customer, have had a storage unit at another location for 3+ years now, rent trucks semi-regularly and have never had any issues much less this many issues.
MICHAEL C