I’ve never have had a great experience with Uhaul. They screwed up a hitch install in Poplar Bluff, MO and they never seem to have the trailer or truck I need at a local location and must drive more than an hour away to retrieve what I requested. Even though reservation was made with a date and time, it always changes last minute.
TIMOTHY C
Customer Reviews for Stor Mor Of Madison FL
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed here. Mike Townsend is a most professional person to deal with. He gives U-Haul a great representation.
GLENN NA letter has been sent describing my experience. There was broken glass in the truck that I had to clean before I could load my own boxes. I did not have a good pickup experience.
Anna DNo utility cart, bad brakes, bad suspension, bad tires, no ac. The whole 560 miles I felt every bump and Crack and it kept slowing down going up hill and downhill
Victor CThis location is excellent. He was friendly and super helpful. Recommend this location
RANDALL NI reserved a 10 ft U-Haul truck to be picked up at 8am on 11/6, I made the reservation on 10/30 even received a call to confirm my pickup time and place. I get to the office and no one was there, I called and the man informed me they do not open until 9:30am. I questioned as to why I was able to make the pick up time earlier than when they open but he could not answer me and proceeded to tell me he lived in another town and would be there asap. We waited for over an hour and when he called to say he was on the way his excuse of not being there was “ he was up all night watching the election” I am 8 months pregnant, had my 73 year old grandfather with me and had to drive over 4 hours to my destination. I was very upset. It was also starting to rain. The owner gets there and then says he has bad news. The truck is running on fumes and he quite literally told me and my grandfather… I hope you make it to the gas station. Thankfully we did but he never once offered a discount for the inconvenience and when I asked about a military discount he said “ we don’t do that” again very upset. When we opened the back of the truck to load it, it REAKED of cigarettes and was absolutely filthy, I have a one year old and all of our CLEAN belongings were going into this truck. I will absolutely NEVER rent from U-Haul again and will continue to let people know how poorly we were treated. Not to mention the amount of money I spent.
WENDELL LThe onsite person was 45 minutes late, didn’t have most of the information, thought we were bringing it back when we are driving 2 1/2 hours out. The truck has a bad shake in the front .
JOSEPH PMike was very pleasant to deal with. We will deal with Mike in the future!
jim RI had faulty equipment with the trailer and a major tire blow out on the truck
KAREN EThe gentleman that i picked truck up from was nice. I was initial charged $190. I had to drive 45 miles out of my way to get the truck. then charged another $111 for the total of 103 miles i drove it and returned it in less than 24 hrs! I’ll never rent again. My friend rented a Penske truck way cheaper the same day!
Marissa WDrop box no one around and we had to put gas back in truck when it was empty when we got it
gary mMike Townsend is a very courteous gentleman. Uhaul should be proud to have him representing their company.
GLENN NWhat a difference, a polite wonderful couple.
charles mThe guy that took my truck key never checked the truck in. This left the original drop off location in Tally calling me saying I haven't returned the truck yet, when I returned it TWO days early. I had to call Uhaul and get transferred around multiple times to get this resolved. It wasn't a great experience overall with the loud truck for 4 hours and then the call that I haven't returned the truck because it wasn't checked in.
Rachel T