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Barry H
Customer Reviews for Stor Mor Portable Buildings Of Lake City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not appreciate getting charged an extra day when I returned my truck in my 5th day. Also this site doesn't allow you to complain on this app. I've used Uhaul for years and haven't ever been charged for an extra day when I returned on the correct date.
Joseph DHours on the website were wrong. They are closed on Sundays.
CALEB SOff the bat they sent me to another location to pick up the U-HAUL because they didn’t have it on site the morning I was supposed to pick up. Upon returning the U-HAUL, the location was terrible and was not open. The next morning they called me asking to return it to a different location after already returning it the day before. I had filled out the return form online the day before I returned it saying what date and time I was returning it, so it was odd that they had called me after I returned it asking me to return it to a different location….The truck itself drove horrible and overall this was not a good experience on my end.
MADISON BThere was nobody available at the location. A note on the door said they would be back in a few days but no contact number to get in touch with them. Myself (52F) and my aunt 63 needed to lift the trailer off the hitch ourselves. Maybe drop down wheel lifts on the equipment would be helpful
DIANNE PGreat experience.
LUIS CThat is NOT the location I resecered the trailer at! I want my $50. I had to drive 4 hours round trip to oick up the trailer!
Richard HThe reservation system was awful. Got bumped several times and the uhaul app was a disaster. Hated it.
DAVID MFirst our location was changed to lake city from live oak. When we got to the Lake city location - it wasn’t opened. We called the number on the door and no answer. We had to call U-Haul and wait almost 45 minutes for the gentleman to show up and get our U-Haul.
Caroline R