Real problem was the difficulty of online pick up. Your system is terrible, not intuitive, I had to rein out things over and over. Terrible.
Micayla S
Customer Reviews for Storage 41
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No jack stand on 6x12 covered tailer. Won't be using Uhaul again. Location experience was good. Uhaul equipment is unsafe.
STEPHEN CVery easy process and great customer service!!
HUGH AUsing the U-Haul app to return the rental trailer after hours was a disaster...it took nearly one hour to reach U-Haul Customer Assistance to resolve the issue. Bottom line: my experience dealing with the on site staff when picking up the trailer was excellent....whereas using the on-line app was an exercise in frustration
PAUL L