Customer Reviews for Storage Center of Craig Ranch
(U-Haul Neighborhood Dealer)

192 reviews

8770 Stacy Rd   McKinney, TX 75070

(972) 439-1602

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 439-1602

8770 Stacy Rd
McKinney, TX 75070

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

COLLEEN F 
Rating:
5.0

U haul app is very poor, when you try typing key pad covers and one cannot see what is entered, mobile delivery sucks, option to select another location to drop was completely misleading

Keshavaprasad H 
Rating:
5.0

Nicest uhaul I've ever been in

GREGORY H 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN N 
Rating:
5.0

Customer did not leave a comment.

STEVEN A 
Rating:
4.0

The “get my truck” process on my phone seemed to really drag on with buffering or slow connection and a delay for “reviewing” It should be streamlined some how.

Guy A 
Rating:
5.0

Somehow the vans are not clean from the inside. This was better than the last time's rental though.

Mangesh K 
Rating:
5.0

I love the location but the truck was not clean and had multiple covers in it and I didn’t need them. The people and place are nice. Just please monitor your trucks.

Nancy L 
Rating:
4.0

some kind of POS or wifi access for after-hours check out will be great. Because the mobile signal was too weak in this area, I had to wait for several minutes to checkout using the app.

Sankaran H 
Rating:
1.0

Truck had 1/4 tank of gas at pickup. I had to stop before even loading the truck and guess how much gas I would need. I ended up leaving more gas in it than before pickup, then I was told the was no reimbursement for the extra gas. It is unacceptable that there would be so little gas in a truck at pickup. Very inconvenient, very unacceptable!

Andrew C 
Rating:
5.0

Highly recommend this location to anyone looking for a hassle-free moving experience. The truck was well-maintained, and I'm so grateful to the manager, who went above and beyond to provide exceptional service! Keep up the fantastic work!

ANGELA M 
Rating:
5.0

Customer did not leave a comment.

James E 
Rating:
5.0

Customer did not leave a comment.

King Q 
Rating:
4.0

Customer did not leave a comment.

Susan H 
Rating:
5.0

Customer did not leave a comment.

Debra C 
Rating:
5.0

Staff was extremely helpful and was a pleasure to talk to.

GARY D 
Rating:
5.0

Nothing. It is a moving truck. If the manager tried to fix the door handle I would not have had the truck to use. So it may not have been maintained but it did the job. A thank you to the manager.

Seth N 
Rating:
5.0

Customer did not leave a comment.

Cece N 
Rating:
4.0

Customer did not leave a comment.

Abhinav k 
Rating:
4.0

Once I figured out the mobile app it was very convenient. However the cargo area of the trucks were not locked and it looked like someone had opened the packing blankets and slept in the truck.

WILLIAM G 
Rating:
5.0

Customer did not leave a comment.

Ernie M 
Rating:
1.0

Kerry is very rude, and unprofessional.

Ben J 
Rating:
5.0

Uhaul should focus on their inventory and should confirm if all the equipment ordered is available at a given facility. I have submitted a reservation for Utility dolly and furniture dolly. The reservation is submitted but actually the equipment is not available. It is very inconvenient for the user to know that the equipment ordered is not available at the time of picking up the truck. With little to no notice I had to plan my things alternatively. Also, Uhaul should fix the iPhone login errors as I am not able to login and facing with incorrect password although same credentials work when you access the site through a laptop.

PRASHANTH K 
Rating:
5.0

Customer did not leave a comment.

david r 
Rating:
5.0

Customer did not leave a comment.

Salvador P 
Rating:
5.0

Lower prices and better availability in regards with the trucks and specially VANS. Prices per miles are extremely high! Otherwise the location that we rented was very clean and convenient, Thank you Paul.

Siamak R 
Rating:
5.0

Customer did not leave a comment.

Lon G 
Rating:
5.0

Paul was of immense help. He got me out with a truck in next to no time. This will be my go-to truck rental place henceforth

Damijo Y 
Rating:
5.0

well i paid for some stuff but it was not in my uhaul so that was a bummer but i do hope i get someone to contact me and we talk about it plz.

colin w 
Rating:
4.0

The back of the truck smelled really bad and wasn't swept out. The people were very nice.

Clayton F 
Rating:
2.0

Customer did not leave a comment.

NICOLE W 
Rating:
5.0

Extremely polite and helpful staff member!

Alexis M 
Rating:
5.0

Customer did not leave a comment.

hamid z 
Rating:
1.0

The front desk clerk (older African-American lady) was rude as can be. She interrupted me several times after not even acknowledging me for several minutes while I waited in the reception area. I won't be returning to this location because of her.

Jesse M 
Rating:
4.0

The app check in process is awful. It is always slow and never loads easily.

Jonathan E 
Rating:
5.0

Very friendly staff and thorough.

Cara S 
Rating:
5.0

I only went 22 miles and it cost $12 in gas to get it back to where the tank was. I find this very difficult to believe.

Susan B 
Rating:
5.0

Customer did not leave a comment.

Brad C 
Rating:
4.0

This is t a regular full service uhaul. Not a big deal except the truck is stored behind a gate and you must be there during hours when people are in the office. The not a full tank at pick up was annoying and difficult to return the truck at the “same amount”. Good people at facility and a good truck. Just a few unknown unclear things with rental. Also there was not a “furniture dolly” as requested and rented so I had to go buy one. Again not a big deal but cut into renal utilization time.

Scott D 
Rating:
2.0

Customer did not leave a comment.

Glen B 
Rating:
5.0

Love the employees, they make the process smooth and quick!

LESLIE S 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
5.0

This is a great location - I wish I had chosen this location to actually store the items that went to storage. I will next time.

Preston F 
Rating:
5.0

Everything was great! Vehicle was ready and waiting for me to pick up. Customer service and communication was great! Thank you!!

LIANEE L 
Rating:
5.0

You all are great, Just continue to be courteous to your customers……

Gloria W 
Rating:
2.0

We could not find the site with our GPS. Had to both call and drive around the area and waste time before we finally found it. Our GPS took us to a dead end drive?

Kirk W 
Rating:
5.0

Your app does NOT work on a Google pixel phone. It was awful trying to get it to function. Thank goodness we had a friend nearby with an iphone.

Kelly D 
Rating:
4.0

Customer did not leave a comment.

Norman L 
Rating:
5.0

Tire pressure sensor was broken but van was in good mechanical condition

Jason J 
Rating:
5.0

Customer did not leave a comment.

DERICK A 
Rating:
5.0

Customer did not leave a comment.

Betty W 
Rating:
5.0

Customer did not leave a comment.

JORDAN P 
Rating:
5.0

Customer did not leave a comment.

VALORIE N 
Rating:
5.0

Customer did not leave a comment.

YANN D 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

GINA K 
Rating:
5.0

Mr Paul, the manager was extremely helpful, gave all the possible discounts. Me & my son are just grateful. Marissa

MARISSA L 
Rating:
5.0

Nothing. You guys have been professional and I'm very happy with your services. Will definitely use again!

MARJAN S 
Rating:
5.0

Customer did not leave a comment.

SATISH P 
Rating:
5.0

Best location I've dealt with around here.

JEFFREY L 
Rating:
5.0

The guy who helped us was really friendly, the place and the van was clean and works as expected

JOSEPH J 
Rating:
4.0

Customer did not leave a comment.

CHARLES P 
Rating:
5.0

Customer did not leave a comment.

Tony M 
Rating:
5.0

Customer did not leave a comment.

ANDRES M 
Rating:
5.0

Uhaul should have reviewed my “application” before my arrival. It too 20~30 minutes to complete the process to get the keys.

Kristie M 
Rating:
5.0

Customer did not leave a comment.

JEAN V 
Rating:
1.0

The Lacey U Haul at the Custer location in McKinney, TX cheated me. They charged 3 days instead of 1. A Mr. BRADY stated that the price difference would be refunded and never did. Go somewhere else if you must rent from U Haul to move. Inever will.

Constance P 
Rating:
5.0

Tiffany Jones was amazing and an excellent pleasure to work with, on both moving experiences. 5 Star shout-out for her! Thank you!

James M 
Rating:
5.0

It was a challenge to get the manager. The call center wanted a lot of I for sales purposes and when I gave my telephone number it took 2 hours for me to get the call

Pritesh P 
Rating:
4.0

The after-hours return process was more labor-intensive than we were led to believe. It took about 20 minutes to complete after a very long and stressful (and hot) day.

BARBRA M 
Rating:
5.0

Customer did not leave a comment.

DASHAWNDA D 
Rating:
3.0

Location did not work for return, was not because of my settings. Cost me lots s of time. Verification of equipment condition link did not work, expired on second rental. Lock was cut, unusable.

CHARLES R 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

Side door wouldn’t open

theodore R 
Rating:
3.0

The Uhual Truck was very dusty inside when I picked it up. I almost got charged for cleaning when I dropped it off, I had to report it was clean to avoid charges

HARRISON A 
Rating:
3.0

Mobile check in process was terrible

JAYA P 
Rating:
5.0

Customer did not leave a comment.

GERALD C 
Rating:
5.0

Customer did not leave a comment.

WAEL R 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

MUSTAFA S 
Rating:
2.0

Customer did not leave a comment.

Cary L 
Rating:
5.0

Customer did not leave a comment.

Deja M 
Rating:
5.0

Customer did not leave a comment.

Phanita S 
Rating:
3.0

I returned the rental with the same amount of fuel and was charge an additional 3 gallons. I specially told the agent at the location i retuned with the same amount and she decided to charge anyway. I was also charged 14.00 for the safe coverage which Was not part of my reservation. I called to ask about the final charges and nothing was mentioned about the fuel charge. Disappointing I have to call back to ensure the charges were correct!

Leslie S 
Rating:
4.0

Customer did not leave a comment.

PATRICIA L 
Rating:
5.0

Great service. Very clean office. Service person was very professional and it was an easy process.

JAMES A 
Rating:
5.0

Great experience

Joe H 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
4.0

Overall, good experience. My only comment is not so much related to this location but with the online experience. It seems that some of the things you have to do at pickup (via smart phone) e.g. photos of yourself and driver's license, can done prior to pick up. You end up wasting time doing that when you are trying to get the truck.

Carlos C 
Rating:
5.0

Customer did not leave a comment.

Arunachalam S 
Rating:
4.0

My ins agent told me I was covered for any damage to the rental but I felt forced into paying extra for your coverage due to the threat of charging my card immediately for any damage up to the full cost of the truck. That feels like extortion and it’s wrong.

Laura H 
Rating:
4.0

mileage rates seemed to be very high.

LAWRENCE B 
Rating:
5.0

Fuel tank capacity is no where easy to see. (I now see it on my receipt but couldn’t find the capacity while I was trying to replace used fuel) there’s a bunch of stickers all over the dash. Add capacity to one of those stickers. It’s crappy that the fuel gauge doesn’t move with the key on (engine off) to see how full it is while refueling. I put over 1/2 tank of unused fuel back in the truck. Complete waste of $30

Cash N 
Rating:
5.0

Customer did not leave a comment.

Kimberly P 
Rating:
5.0

Everything was perfect.

Anita O 
Rating:
5.0

The equipment was dirty both on the exterior and interior of the cab. In these days of COVID 19 there is no way a truck interior cab should be nothing less than spotless and sanitized.

Roy H 
Rating:
5.0

Customer did not leave a comment.

Gustavo A 
Rating:
5.0

Nothing at this time the experience was well worth the money. The customer service representative at that location was the best I ever dealt with, he was very knowledgeable and kind.

Walter W 
Rating:
5.0

Very happy with the service we received ( the truck rental). We also have a storage unit. The premises are clean and air conditioned. Highly recommend this facility if you have storage or moving needs.

Kenneth H 
No reviews have been submitted for this location.

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