Customer did not leave a comment.Debra C.
Customer Reviews for Storage Center of Craig Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was extremely helpful and was a pleasure to talk to.GARY D.
Nothing. It is a moving truck. If the manager tried to fix the door handle I would not have had the truck to use. So it may not have been maintained but it did the job. A thank you to the manager.Seth N.
Customer did not leave a comment.Cece N.
Customer did not leave a comment.Abhinav kumar K.
Once I figured out the mobile app it was very convenient. However the cargo area of the trucks were not locked and it looked like someone had opened the packing blankets and slept in the truck.WILLIAM G.
Customer did not leave a comment.Ernie M.
Kerry is very rude, and unprofessional.Ben J.
Uhaul should focus on their inventory and should confirm if all the equipment ordered is available at a given facility. I have submitted a reservation for Utility dolly and furniture dolly. The reservation is submitted but actually the equipment is not available. It is very inconvenient for the user to know that the equipment ordered is not available at the time of picking up the truck. With little to no notice I had to plan my things alternatively. Also, Uhaul should fix the iPhone login errors as I am not able to login and facing with incorrect password although same credentials work when you access the site through a laptop.PRASHANTH K.
Customer did not leave a comment.david R.
Customer did not leave a comment.Salvador P.
Lower prices and better availability in regards with the trucks and specially VANS. Prices per miles are extremely high! Otherwise the location that we rented was very clean and convenient, Thank you Paul.Siamak R.
Customer did not leave a comment.Lon G.
Paul was of immense help. He got me out with a truck in next to no time. This will be my go-to truck rental place henceforthDamijo Y.
well i paid for some stuff but it was not in my uhaul so that was a bummer but i do hope i get someone to contact me and we talk about it plz.colin W.
The back of the truck smelled really bad and wasn't swept out. The people were very nice.Clayton F.
Customer did not leave a comment.NICOLE W.
Extremely polite and helpful staff member!Alexis M.
Customer did not leave a comment.hamid Z.
The front desk clerk (older African-American lady) was rude as can be. She interrupted me several times after not even acknowledging me for several minutes while I waited in the reception area. I won't be returning to this location because of her.Jesse M.
The app check in process is awful. It is always slow and never loads easily.Jonathan E.
Very friendly staff and thorough.Cara S.
I only went 22 miles and it cost $12 in gas to get it back to where the tank was. I find this very difficult to believe.Susan B.
Customer did not leave a comment.Brad C.
This is t a regular full service uhaul. Not a big deal except the truck is stored behind a gate and you must be there during hours when people are in the office. The not a full tank at pick up was annoying and difficult to return the truck at the â€œsame amountâ€. Good people at facility and a good truck. Just a few unknown unclear things with rental. Also there was not a â€œfurniture dollyâ€ as requested and rented so I had to go buy one. Again not a big deal but cut into renal utilization time.Scott D.
Customer did not leave a comment.Glen B.
Love the employees, they make the process smooth and quick!LESLIE S.
Customer did not leave a comment.Jason C.
This is a great location - I wish I had chosen this location to actually store the items that went to storage. I will next time.Preston F.
Everything was great! Vehicle was ready and waiting for me to pick up. Customer service and communication was great! Thank you!!LIANEE L.
You all are great, Just continue to be courteous to your customersâ€¦â€¦Gloria W.
We could not find the site with our GPS. Had to both call and drive around the area and waste time before we finally found it. Our GPS took us to a dead end drive?Kirk W.
Your app does NOT work on a Google pixel phone. It was awful trying to get it to function. Thank goodness we had a friend nearby with an iphone.Kelly D.
Customer did not leave a comment.Norman L.
Tire pressure sensor was broken but van was in good mechanical conditionJason J.
Customer did not leave a comment.DERICK A.
Customer did not leave a comment.Betty W.
Customer did not leave a comment.JORDAN P.
Customer did not leave a comment.VALORIE N.
Customer did not leave a comment.YANN D.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.GINA K.
Mr Paul, the manager was extremely helpful, gave all the possible discounts. Me & my son are just grateful. MarissaMARISSA L.
Nothing. You guys have been professional and I'm very happy with your services. Will definitely use again!MARJAN S.
Customer did not leave a comment.SATISH P.
Best location I've dealt with around here.JEFFREY L.
The guy who helped us was really friendly, the place and the van was clean and works as expectedJOSEPH J.
Customer did not leave a comment.CHARLES P.
Customer did not leave a comment.Tony M.
Customer did not leave a comment.ANDRES M.
Uhaul should have reviewed my â€œapplicationâ€ before my arrival. It too 20~30 minutes to complete the process to get the keys.Kristie M.
Customer did not leave a comment.JEAN V.
The Lacey U Haul at the Custer location in McKinney, TX cheated me. They charged 3 days instead of 1. A Mr. BRADY stated that the price difference would be refunded and never did. Go somewhere else if you must rent from U Haul to move. Inever will.Constance P.
Tiffany Jones was amazing and an excellent pleasure to work with, on both moving experiences. 5 Star shout-out for her! Thank you!James M.
It was a challenge to get the manager. The call center wanted a lot of I for sales purposes and when I gave my telephone number it took 2 hours for me to get the callPritesh P.
The after-hours return process was more labor-intensive than we were led to believe. It took about 20 minutes to complete after a very long and stressful (and hot) day.BARBRA M.
Customer did not leave a comment.DASHAWNDA D.
Location did not work for return, was not because of my settings. Cost me lots s of time. Verification of equipment condition link did not work, expired on second rental. Lock was cut, unusable.CHARLES R.
Customer did not leave a comment.Rick M.
Side door wouldn't opentheodore R.
The Uhual Truck was very dusty inside when I picked it up. I almost got charged for cleaning when I dropped it off, I had to report it was clean to avoid chargesHARRISON A.
Mobile check in process was terribleJAYA PRAKASH RED M.
Customer did not leave a comment.GERALD C.
Customer did not leave a comment.WAEL R.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.MUSTAFA S.
Customer did not leave a comment.Cary L.
Customer did not leave a comment.Deja M.
Customer did not leave a comment.Phanita S.
I returned the rental with the same amount of fuel and was charge an additional 3 gallons. I specially told the agent at the location i retuned with the same amount and she decided to charge anyway. I was also charged 14.00 for the safe coverage which Was not part of my reservation. I called to ask about the final charges and nothing was mentioned about the fuel charge. Disappointing I have to call back to ensure the charges were correct!Leslie S.
Customer did not leave a comment.PATRICIA L.
Great service. Very clean office. Service person was very professional and it was an easy process.JAMES A.
Great experienceJoe H.
Customer did not leave a comment.Michael C.
Overall, good experience. My only comment is not so much related to this location but with the online experience. It seems that some of the things you have to do at pickup (via smart phone) e.g. photos of yourself and driver's license, can done prior to pick up. You end up wasting time doing that when you are trying to get the truck.Carlos C.
Customer did not leave a comment.Arunachalam S.
My ins agent told me I was covered for any damage to the rental but I felt forced into paying extra for your coverage due to the threat of charging my card immediately for any damage up to the full cost of the truck. That feels like extortion and it's wrong.Laura H.
mileage rates seemed to be very high.LAWRENCE B.
Fuel tank capacity is no where easy to see. (I now see it on my receipt but couldn't find the capacity while I was trying to replace used fuel) there's a bunch of stickers all over the dash. Add capacity to one of those stickers. It's crappy that the fuel gauge doesn't move with the key on (engine off) to see how full it is while refueling. I put over 1/2 tank of unused fuel back in the truck. Complete waste of $30Cash N.
Customer did not leave a comment.Kimberly P.
Everything was perfect.Anita O.
The equipment was dirty both on the exterior and interior of the cab. In these days of COVID 19 there is no way a truck interior cab should be nothing less than spotless and sanitized.Roy H.
Customer did not leave a comment.Gustavo A.
Nothing at this time the experience was well worth the money. The customer service representative at that location was the best I ever dealt with, he was very knowledgeable and kind.Walter W.
Very happy with the service we received ( the truck rental). We also have a storage unit. The premises are clean and air conditioned. Highly recommend this facility if you have storage or moving needs.Kenneth H.
Absolutely easiest pick up. Top notch experienceSherry P.
Easy to get setup and pick up equipment even if store not open yet you still can get your truck nice staff and they kept you safe with touchless service if your worried about Covidmichael N.
Customer did not leave a comment.Bridget H.
Customer did not leave a comment.Anandhakumar P.
Very convenient; great serviceDonald B.
I have rented uhaul truck, they gave the truck keys after signing agreement, when I entered truck I see that there is some drink cup in cup holder, I left as-is, after driving for few hours I see that there is some sauce bottle under passenger seat, due COVID situation I prefer not to touch those and left as-is while dropping truck. Nextday I was charged with cleaning fee for not removing that drink cup and sauce bottle. I went to manager, he is very rude in response saying they handled over me clean truck On my way back I cautioned one more renter about cleaning he also said there is something left under. He thanked me and went back and removed thoseChandrasekhar P.
Customer did not leave a comment.Dan C.
Nothing needs improved. It was a pleasure renting from this location. I rented a Budget truck the day before and it was a completely different experience. I'll be using U-Haul from now on based on the friendly staff and ease of renting.Sheena S.
Great experience!GARRETT O.
Customer did not leave a comment.CHRISTINA H.
Customer did not leave a comment.Jeffery C.
Customer did not leave a comment.CHRISTY C.
Include the tools if these are offered. Utility doll was not included even though I paid for it.Ayaril L.
The dolly in the back of the truck had the green zip tie broken when I picked up the truck.Johnny C.
Customer did not leave a comment.Gregory J.