Great experienceJoe H.
Storage Center of Craig Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael C.
Overall, good experience. My only comment is not so much related to this location but with the online experience. It seems that some of the things you have to do at pickup (via smart phone) e.g. photos of yourself and driver's license, can done prior to pick up. You end up wasting time doing that when you are trying to get the truck.Carlos C.
Customer did not leave a comment.Arunachalam S.
My ins agent told me I was covered for any damage to the rental but I felt forced into paying extra for your coverage due to the threat of charging my card immediately for any damage up to the full cost of the truck. That feels like extortion and it's wrong.Laura H.
mileage rates seemed to be very high.LAWRENCE B.
Fuel tank capacity is no where easy to see. (I now see it on my receipt but couldn't find the capacity while I was trying to replace used fuel) there's a bunch of stickers all over the dash. Add capacity to one of those stickers. It's crappy that the fuel gauge doesn't move with the key on (engine off) to see how full it is while refueling. I put over 1/2 tank of unused fuel back in the truck. Complete waste of $30Cash N.
Customer did not leave a comment.Kimberly P.
Everything was perfect.Anita O.
The equipment was dirty both on the exterior and interior of the cab. In these days of COVID 19 there is no way a truck interior cab should be nothing less than spotless and sanitized.Roy H.
Customer did not leave a comment.Gustavo A.
Nothing at this time the experience was well worth the money. The customer service representative at that location was the best I ever dealt with, he was very knowledgeable and kind.Walter W.
Very happy with the service we received ( the truck rental). We also have a storage unit. The premises are clean and air conditioned. Highly recommend this facility if you have storage or moving needs.Kenneth H.
Absolutely easiest pick up. Top notch experienceSherry P.
Easy to get setup and pick up equipment even if store not open yet you still can get your truck nice staff and they kept you safe with touchless service if your worried about Covidmichael N.
Customer did not leave a comment.Bridget H.
Customer did not leave a comment.Anandhakumar P.
Very convenient; great serviceDonald B.
I have rented uhaul truck, they gave the truck keys after signing agreement, when I entered truck I see that there is some drink cup in cup holder, I left as-is, after driving for few hours I see that there is some sauce bottle under passenger seat, due COVID situation I prefer not to touch those and left as-is while dropping truck. Nextday I was charged with cleaning fee for not removing that drink cup and sauce bottle. I went to manager, he is very rude in response saying they handled over me clean truck On my way back I cautioned one more renter about cleaning he also said there is something left under. He thanked me and went back and removed thoseChandrasekhar P.
Customer did not leave a comment.Dan C.
Nothing needs improved. It was a pleasure renting from this location. I rented a Budget truck the day before and it was a completely different experience. I'll be using U-Haul from now on based on the friendly staff and ease of renting.Sheena S.
Great experience!GARRETT O.
Customer did not leave a comment.CHRISTINA H.
Customer did not leave a comment.Jeffery C.
Customer did not leave a comment.CHRISTY C.
Include the tools if these are offered. Utility doll was not included even though I paid for it.Ayaril L.
The dolly in the back of the truck had the green zip tie broken when I picked up the truck.Johnny C.
Customer did not leave a comment.Gregory J.
Customer did not leave a comment.James W.
Pick up was confusing, I tried to do mobile pickup. When I wasn't sure if I did it right I went to ask for help inside but no one was there. The key to the truck was unlocked so I assumed that it was done correctly. But apparently there were a few steps that needed to be done, and I wasn't aware until AFTER returning the truck. Turns out that the key to the truck I rented was not even locked up, so anyone could have taken it, fortunately I was the one who did so I wouldn't recommend this location. If you yell at someone for taking the keys maybe make sure the keys are secured in the first place. I never rented a u-haul before and as stressful as the move was to begin with, I don't believe that I'd want to ever rent a u-haul (from this location again)Rebecca J.
I could not be more pleased with the top notch service here. Very friendly, prompt, and efficient service. I will be coming here any time I need U-Haul products or services.Scott S.
I got my truck quickly and the guy was friendly so from that stand point the location gave me a way better experience than a typical u haul. However I drove to a building less than 400 feet away and made two trips to a dumpster maybe 200 feet from there before returning the truck. I didn't refill the gas because I really didn't go anywhere. According to his reading it said I went two miles. I didn't go more than a quarter mile yet I was charged $7 for gas because the needle (which shouldn't have moved at all) was apparently not all the way touching the F for full according to him. I was give. The chance to get gas but I was low on time. Either way I'll just rent a Penske Truck from Home Depot from now on. I drove much further in one of those and wasn't given a bogus charge. I'm sure it's your policy more than his fault so I'm not using u haul again.Timothy B.
Customer did not leave a comment.John S.
Customer did not leave a comment.KHALID C.
Truly amazing service and pricing and a great locationRoxy S.
Great customer service and communication.Mark F.
Customer did not leave a comment.Tyiesha G.
Customer did not leave a comment.Phuong T.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Kimberly A.
The manager Sherry was a First Class Professional! Super kind lady AAAA+ for customer service!Marcus H.
Customer did not leave a comment.Brian C.
Everyone was very helpful and kind. Made the process quick and easy. Thank you!Joy B.
I was going to do a self checkout but the management was so fast I was out in a jiffy! Clean truck with no issues all the way to Houston!JOHN S.
This location maintains the U-Haul tradition of excellence in product, service delivery, efficiency, and consistency...When needed, "I shall return"...thank-you...Barry B.
Customer did not leave a comment.Dennis C.
I am still waiting for a manager to contact me regarding the horrific experience I was put through due to Uhaul changing up my reservation. I submitted a complaint yesterday but have not been contacted. My phone and email are on file in my contract. These events have NOTHING to do with this location. I am just taking the opportunity to let someone else know I am waiting for a response and action from your company.Susan B.
The truck was fine but not clean. There was no trash just dirty inside.Sharon R.
Nice people and made it VERY EASY!Walter M.
Customer did not leave a comment.John R.
Customer did not leave a comment.Prathap A.
Customer did not leave a comment.Gevanna J.
The location was great, but the actual Uhaul website kept returning errors all day and was giving the rep at the location problems too. When returning the truck, I went through the entire return process to get an error when trying to submit. Everything was great, except the Uhaul check in and check out process on their website, which was a nightmare and wasn't working.David L.
Customer did not leave a comment.James W.
Customer did not leave a comment.Andrew B.
The man that helped me was very nice and effecient.Lavictoria M.
Customer did not leave a comment.Jessie M.
The inside of the truck had loose nails and screws, plus there was a lot of sand of the floor. I asked the facility for a credit; they said to contact you.John M.
I see no area to improve on. Service was satisfactory. Equipment was at its best. Excellent customer service. Stress free pick up and drop off procedure. Good Job.Anthony O.
It was quick and easy and planning to get a cargo van in SeptemberSharon R.
Best U-Haul experience I've ever had! And I move every yearBrittney W.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Natasha R.
Customer did not leave a comment.Chera W.
Customer did not leave a comment.Maureen H.
Customer did not leave a comment.CHAKRAVARTHY B.
Customer did not leave a comment.Daniel M.
Make renting misc. equipment paperwork less!!!Jeff G.
As always, they are the best folks you could hope to deal with!Patricia G.
They were fantastic, great experience, highly recommend!Patricia G.
This was the worst U-Haul rental I have ever experienced. I use the mobile check in app because of convenience and speed. That doesn't work when the truck isn't in it's designated location. The lady that assisted me insisted on taking over the check-in. Instead of looking for / retrieving the truck that was already assigned, she insisted in putting me into a truck that was in the outside parking lot. She finished the rental documents, then couldn't find the key. Pause five minutes while we search for the key. So we get the key and go to the truck and it is filthy. Speaking with the husband later on, it had just been returned and wasn't ready to be rented. Obviously. I was pressed for time and took the truck as-is. And as I was rolling out, I notice that the fuel level isn't correct either. It was close to 1/8th tank less than what was on the rental doc. Oh yeah, the lady forgot to hand me the rental documents. She had left them on the counter while searching for the key. I was pressed for time and didn't recall. I will never rent from this location again and I don't recommend it to others.Keith H.
Customer did not leave a comment.linda S.
Nothing at all a. Our experience was wonderful. Very clean units and the personnel on sight were great to work withkenneth T.
Customer did not leave a comment.Randy C.
Everything was great.toni R.
Customer did not leave a comment.Meng S.
Customer did not leave a comment.Michal M.
Customer did not leave a comment.Amburleeann G.
Customer did not leave a comment.Bradley G.
Customer did not leave a comment.william B.
Easy check out and return. Rental van in excellent condition.Gary R.
I've rented from Uhaul every time I've needed a moving vehicle. Yesterday I rented and the fuel gauge was a smidge below 3/4 full. I traveled less than 10 miles and I have a receipt for putting gas into the vehicle and when returned it was at the same location and actually closer than before. When the gentleman and I discussed the gas before I left he said he couldn't mark it just below. But when I received my bill today it was marked at 11/16 full. Which is between 3/4 & 5/8. I was charged $6.80 for fuel. Which is over two gallons plus the gas I put in, for a total of 10 miles...doesn't add up. Plus I saw I was charged for each 10th of a mile. Well I actually checked the vehicle out at 30803.9, I didn't go back in and complain although that's another .069 cents extra charged too me. Yes I'm pretty irritated. I made a phone call to the gentleman this morning and he was at the bank. I still haven't received a phone call back from him.JOSEPH A.
The initial odometer reading was lower than what it was showing and the final reading was recorded higher so that the total miles ran showed up higher and had to pay more that what it was driven for.Rajesh H.
Have the equipment that we reserved and if you dont, call and help us arrange to get that equipment BEFORE PICKUP AND BEFORE EVERY LOCATION IS CLOSED.Lauren S.
Customer did not leave a comment.Harold M.
The receiving staff was very accommodating, courteous and quick in giving us the desired van we booked for the move. The return was just as pleasant. Hope all the UHAUL locations treat their customers the way they did.Donald C.
Customer did not leave a comment.shiju T.
Customer did not leave a comment.Perumal T.
Customer did not leave a comment.Sarah G.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.KYLE C.
Customer did not leave a comment.Walter S.
Customer did not leave a comment.Tony W.
Customer did not leave a comment.Brian B.
The person at the reception desk who explained things was clear and friendly and everything went through without a hitch (pun intended). The website made the reservation process seamless. I especially liked all the dash stickers in the cab that provided guidance on how to best operate the vehicle. It definitely helped me relax. A "wow" experience.Gregory R.
Great friendly service. We will use them again!!Janelle E.
I just noticed an extra charge on my credit card from UHaul so I will have to contact them and get explanation.Kathleen B.
Customer did not leave a comment.Ulysses W.
Customer did not leave a comment.Donna C.
Customer did not leave a comment.RONNY E.