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James E
Customer Reviews for Storage Center of Craig Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was extremely helpful and was a pleasure to talk to.
GARY DNothing. It is a moving truck. If the manager tried to fix the door handle I would not have had the truck to use. So it may not have been maintained but it did the job. A thank you to the manager.
Seth NOnce I figured out the mobile app it was very convenient. However the cargo area of the trucks were not locked and it looked like someone had opened the packing blankets and slept in the truck.
WILLIAM GKerry is very rude, and unprofessional.
Ben JUhaul should focus on their inventory and should confirm if all the equipment ordered is available at a given facility. I have submitted a reservation for Utility dolly and furniture dolly. The reservation is submitted but actually the equipment is not available. It is very inconvenient for the user to know that the equipment ordered is not available at the time of picking up the truck. With little to no notice I had to plan my things alternatively. Also, Uhaul should fix the iPhone login errors as I am not able to login and facing with incorrect password although same credentials work when you access the site through a laptop.
PRASHANTH KLower prices and better availability in regards with the trucks and specially VANS. Prices per miles are extremely high! Otherwise the location that we rented was very clean and convenient, Thank you Paul.
Siamak RPaul was of immense help. He got me out with a truck in next to no time. This will be my go-to truck rental place henceforth
Damijo Ywell i paid for some stuff but it was not in my uhaul so that was a bummer but i do hope i get someone to contact me and we talk about it plz.
colin wThe back of the truck smelled really bad and wasn't swept out. The people were very nice.
Clayton FExtremely polite and helpful staff member!
Alexis MThe front desk clerk (older African-American lady) was rude as can be. She interrupted me several times after not even acknowledging me for several minutes while I waited in the reception area. I won't be returning to this location because of her.
Jesse MThe app check in process is awful. It is always slow and never loads easily.
Jonathan EVery friendly staff and thorough.
Cara SI only went 22 miles and it cost $12 in gas to get it back to where the tank was. I find this very difficult to believe.
Susan BThis is t a regular full service uhaul. Not a big deal except the truck is stored behind a gate and you must be there during hours when people are in the office. The not a full tank at pick up was annoying and difficult to return the truck at the “same amount”. Good people at facility and a good truck. Just a few unknown unclear things with rental. Also there was not a “furniture dolly” as requested and rented so I had to go buy one. Again not a big deal but cut into renal utilization time.
Scott DLove the employees, they make the process smooth and quick!
LESLIE SThis is a great location - I wish I had chosen this location to actually store the items that went to storage. I will next time.
Preston FEverything was great! Vehicle was ready and waiting for me to pick up. Customer service and communication was great! Thank you!!
LIANEE LYou all are great, Just continue to be courteous to your customers……
Gloria WWe could not find the site with our GPS. Had to both call and drive around the area and waste time before we finally found it. Our GPS took us to a dead end drive?
Kirk WYour app does NOT work on a Google pixel phone. It was awful trying to get it to function. Thank goodness we had a friend nearby with an iphone.
Kelly DTire pressure sensor was broken but van was in good mechanical condition
Jason JMr Paul, the manager was extremely helpful, gave all the possible discounts. Me & my son are just grateful. Marissa
MARISSA LNothing. You guys have been professional and I'm very happy with your services. Will definitely use again!
MARJAN SBest location I've dealt with around here.
JEFFREY LThe guy who helped us was really friendly, the place and the van was clean and works as expected
JOSEPH JUhaul should have reviewed my “application” before my arrival. It too 20~30 minutes to complete the process to get the keys.
Kristie MThe Lacey U Haul at the Custer location in McKinney, TX cheated me. They charged 3 days instead of 1. A Mr. BRADY stated that the price difference would be refunded and never did. Go somewhere else if you must rent from U Haul to move. Inever will.
Constance PTiffany Jones was amazing and an excellent pleasure to work with, on both moving experiences. 5 Star shout-out for her! Thank you!
James MIt was a challenge to get the manager. The call center wanted a lot of I for sales purposes and when I gave my telephone number it took 2 hours for me to get the call
Pritesh PThe after-hours return process was more labor-intensive than we were led to believe. It took about 20 minutes to complete after a very long and stressful (and hot) day.
BARBRA MLocation did not work for return, was not because of my settings. Cost me lots s of time. Verification of equipment condition link did not work, expired on second rental. Lock was cut, unusable.
CHARLES RSide door wouldn’t open
theodore RThe Uhual Truck was very dusty inside when I picked it up. I almost got charged for cleaning when I dropped it off, I had to report it was clean to avoid charges
HARRISON AMobile check in process was terrible
JAYA PI returned the rental with the same amount of fuel and was charge an additional 3 gallons. I specially told the agent at the location i retuned with the same amount and she decided to charge anyway. I was also charged 14.00 for the safe coverage which Was not part of my reservation. I called to ask about the final charges and nothing was mentioned about the fuel charge. Disappointing I have to call back to ensure the charges were correct!
Leslie SGreat service. Very clean office. Service person was very professional and it was an easy process.
JAMES AGreat experience
Joe HOverall, good experience. My only comment is not so much related to this location but with the online experience. It seems that some of the things you have to do at pickup (via smart phone) e.g. photos of yourself and driver's license, can done prior to pick up. You end up wasting time doing that when you are trying to get the truck.
Carlos CMy ins agent told me I was covered for any damage to the rental but I felt forced into paying extra for your coverage due to the threat of charging my card immediately for any damage up to the full cost of the truck. That feels like extortion and it’s wrong.
Laura Hmileage rates seemed to be very high.
LAWRENCE BFuel tank capacity is no where easy to see. (I now see it on my receipt but couldn’t find the capacity while I was trying to replace used fuel) there’s a bunch of stickers all over the dash. Add capacity to one of those stickers. It’s crappy that the fuel gauge doesn’t move with the key on (engine off) to see how full it is while refueling. I put over 1/2 tank of unused fuel back in the truck. Complete waste of $30
Cash NEverything was perfect.
Anita OThe equipment was dirty both on the exterior and interior of the cab. In these days of COVID 19 there is no way a truck interior cab should be nothing less than spotless and sanitized.
Roy HNothing at this time the experience was well worth the money. The customer service representative at that location was the best I ever dealt with, he was very knowledgeable and kind.
Walter WVery happy with the service we received ( the truck rental). We also have a storage unit. The premises are clean and air conditioned. Highly recommend this facility if you have storage or moving needs.
Kenneth HAbsolutely easiest pick up. Top notch experience
Sherry PEasy to get setup and pick up equipment even if store not open yet you still can get your truck nice staff and they kept you safe with touchless service if your worried about Covid
michael nVery convenient; great service
Donald BI have rented uhaul truck, they gave the truck keys after signing agreement, when I entered truck I see that there is some drink cup in cup holder, I left as-is, after driving for few hours I see that there is some sauce bottle under passenger seat, due COVID situation I prefer not to touch those and left as-is while dropping truck. Nextday I was charged with cleaning fee for not removing that drink cup and sauce bottle. I went to manager, he is very rude in response saying they handled over me clean truck On my way back I cautioned one more renter about cleaning he also said there is something left under. He thanked me and went back and removed those
Chandrasekhar PNothing needs improved. It was a pleasure renting from this location. I rented a Budget truck the day before and it was a completely different experience. I’ll be using U-Haul from now on based on the friendly staff and ease of renting.
Sheena SGreat experience!
GARRETT O