Customer Reviews for Storage Center of Port Richey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Center of Port Richey

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WILLIAM TOWNLEY K. on

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Jody was very helpful and great to work with. I would recommend Storage Center of Port Richey to anyone needing storage space or a Uhaul.

GARRATON S. on

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Not a thing

Diane C. on

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Sean S. on

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Douglas G. on

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Windshield wipers needed to be replace badly. Trick was not full of fuel 3/4 tank.

TWANAMY W. on

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The truck had a very strong and bad odor to it. It ran like it had a few mechanical issues wrong but it got the job done. Would not rent from this location again.

Joseph F. on

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Stephen C. on

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GARY R. on

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Paul B. on

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Great vehicle selection. accommodating service.

Josie S. on

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Everything was great and the guys were absolutely awesome!!! The guy with the ponytail was especially great but the guy with the blonde hair parked the uhaul when I couldn’t so that was awesome lol

JODY K. on

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THOMAS M. on

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Improve the gas guzzling 5MPG. 60 miles of driving $28.

alan V. on

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Hubert G. on

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Demetrios K. on

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The truck was old. Alignment was terrible. Also, seat belt for the drivers side was difficult to unlatch. Incredibly dusty in the cab. The back of the truck was fine and clean. It’s not so much the location but I think uHaul needs to put this truck out of commission. A few years past it’s prime. Not entirely happy with the truck with this rental.

Robert U. on

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Travis M. on

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From the start to finish, my experience with Storage Center of Port Richey was in short stellar! Thank you!

Fernando V. on

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Brian K. on

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Edison F. on

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Melissa G. on

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The after hours pick up was so convenient and easy

Lamere C. on

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William B. on

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I can't think of anything that could have gone better. The young man that waited on me when i picked up the truck was very courteous and knowledgeable about things and made it very easy.

Gerhard H. on

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Nothing

sheila C. on

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Kinbeli C. on

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Eric W. on

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Jeffrey S. on

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Cynthia J. on

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Superb

Susan B. on

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Jeffrey K. on

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THOMAS M. on

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More fuel efficiency trucks 11.5 gals. for 56 miles!

Lori L. on

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Jodi was AMAZING AND SO FRIENDLY!!! This place comes HIGHLY RECOMMENDED!!!

Patti B. on

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First time ever a vehicle rental charge was exactly what was quoted/estimated. Very happy with service from Storage Center of Port Richey. Thanks Jody!

Charles P. on

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I want to thank all that helped me with the move. John was incredible and the rest of the staff was awesome. When I need to move again I will contact them first.

Joseph A. F. on

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I was very satisfied with this service and the courtesy of Professionalism of the staff with moving all my belongings without any problems at all times.Very courtious staff at this location. I give this a 5 star rating.Thank you.Joseph

ELLEN F. on

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Very helpful and friendly. Would use them again

brian S. on

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Carrie S. on

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Denise D. on

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Santos R. on

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Had no problem . Everything went well . Thank You

Richard M. on

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Fantastic!!

Bud J. on

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you did a good job

Michael L. on

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randy B. on

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the guy that waited on my was very pleasant and very helpful to make it a wonderful experience :) i will definitely do business with this location again!! thank you U Haul

Barbara W. on

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Dennis T. on

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Efficient and professional operation. Equipment was ready when I arrived. Paperwork handled quickly. Return of truck was easy and convenient.

MATTHEW W. on

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rodolfo Q. on

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The appliance dolly was missing rubber protection on one side.

Brittany S. on

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Wayne S. on

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Personnel was very helpful and professional. She made return easy. My rental entitled me to a free month storage, which really eased our minds. The storage unit was just right, and conveniently located. Awesome experience!! Thank you Jodi!

Evy M. on

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Lies, Lies and LIES it what they tell you at this location. Double charged for a single day, used the truck for less than 12 hours and was charged for two days!!! Lied about operating times, total charges and business hours. BAD BUSINESS!!!! DO NOT RENT FROM THIS LOCATION!!!!

William B. on

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Wash windows, bugs were baked on same. Full tank not full. From storage center to my house the gauge started dropping already. Gas gauge must be stuck added 13.9 gallons in Auburndale FL top off. Left front tire outside tread worn down.

Nikki J. on

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Zbigniew Z. on

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Continue to keep great employees

Tony P. on

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Marc S. on

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The people were friendly but they were not open very early. When they took my order the lady gave me a AAA discount but the young man who checked me out said they don’t give discounts. Luckily the lady got there before I was all checked out and gave it to me but the computers didn’t work. After all was done I finally was on my way but it took over half an hour.

Carol W. on

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We used the truck for all of 2 hrs. We parked in the grass and moved stuff from the house to new office location about a mile away, where the parking lot was concrete. When I dropped it off, as we were doing the inspection I was asked " did you not sweep it out?". I explained to her what we did and then she asked " It was rented to you like this?" I told her it had to be, as we did nothing in or near sand. She was ok with my explanation and did not charge me any extra. I appreciated that, as we returned the truck the same condition we got it.

Amber J. on

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The truck was damaged, didn’t revive a contract, so didn’t know how much gas was supposed to go into tank. I locked my personal belongings in the rental truck and there IS/WAS no one that you could call at the location for after hours emergency. ( even though someone does live upstairs). I’m very disappointed, worse Uhaul experience I’ve ever had.

Mimma M. on

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Tamara H. on

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We were stuck in traffic for over 3 hours on I4-W traveling from St. Cloud, Florida. The store closed at 5:30pm. and Preston waited patiently for our arrival. He refused my tip. Again, thank you U-haul for always providing such unsurpassed customer service!!

marco M. on

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THOMAS M. on

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Jody and the other workers always go that eztra step.

Candace D. on

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lower prices on deposits on trucks some of us need to move and are on ssi and the $100 deposits are just to much as is the mileage on weekends.

Kenneth C. on

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SHAN K. on

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Everyone was very nice !

MELLISA R. on

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The guy had us walk around the truck and mark damages ourselves, marked the fuel incorrectly and did everything he possibly could not to leave his desk. They also charged me 75 dollars and said they would refund me 42 back and never did.

robin H. on

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SHAWN H. on

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Linda G. on

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The manager was very nice and helpful.

William F. on

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John T. on

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parking is extremely limited here

ARSENIO C. on

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Would not recommend location because of the traffic.

Joseph C. on

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The general manager at the storage center was very unfriendly and rude. I was unsure where to park the because there are no designated spots for the U-Haul trucks. She was very upset with me because of where I parked. I informed her that I would move it I just wasn't sure where to go. The spot she told me to put the truck in was too small for the truck. I also had trouble getting all the blankets back in the bag so one was folded and left on top of the bag. She told me if I didn't put it in the bag that she would charge me and then accused me of not folding them but instead balling them up and putting them in the bag. She was just overall rude and because of her I will not return to that location. My experience with the u-haul truck itself was perfect.

Matthew J. on

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thank you! Matthew Jerabek

Edwin P. on

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richard H. on

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dan F. on

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The attendant was exceptionally nice. He knew his stuff and got us in and out quickly! Thanks-a-bunch!

James M. on

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You really need to get better at detailing the rental costs up front. Paid based on 10 mile use. Actual miles were less but still got charged additional money with no proper explanation. Staff seemed confused with the billing issue and I didn't have time to mess with it.

Carmen M. on

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kevin L. on

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was a good experiance was quick got my stuff moved and truck back no proublems

JOHN T. on

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Staff was so courteous and helpful, they're proof that above and beyond customer service still exists!

Harvey K. on

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Walk the rental first before signing. A large rip in the decal up high didn't have a notation. All in all, I didn't get hit on it. I was handed the keys and was told " your truck is over there, ....".

JOSE M. on

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Lee C. on

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Marina S. on

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Roy B. on

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ROBERT W. on

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No improvements needed. Jody and Kristin exemplify what excellent customer service is about.

Evelyn D. on

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All went well, Thank-you

sean F. on

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Trailer was beat to hell, people running the location basically had no knowledge about it couldn't even tell me what size ball I needed. The trailer had not been swept out had cat food all over the bottom. And to top it off I reserved a covered trailer so my stuff wouldn't get wet and guess what it leaked like a mother fucker! Is a location that should not be a U-Haul franchise. And a trailer that belongs at the scrap yard.

Wesley C J. on

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Jackie S. on

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Not a thing. We had an excellent experience with our rental and the customer service was wonderful.

Maya J. on

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Very affordable and great customer service.

Betty Z. on

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JOHN N. on

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Everyone in that place was extremely helpful very clean facility great customer service

VICTORIA C. on

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I feel like because my mom is handicapped and can't literally attach a trailer herself she was forced to pay an extra 40+$ just to hook it up by getting the insurance! Will probably ever ever rent here again!

Charlotte B. on

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I had twin bed sets and didn't get it dirty they wanted to charge$ 25 said I dirty it ??My Son swept it out anyway ??

Candida P. on

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Linda C. on

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Excellent service and convenient location.