Customer Reviews for Storage Centre
(U-Haul Neighborhood Dealer)

113 reviews

190 Carrier Dr   Etobicoke, ON M9W5R1

(416) 239-2369

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 6/25/2021 - 8/2/2021: Closed

Services at this Location:

Contact Us

(416) 239-2369

190 Carrier Dr
Etobicoke, ON M9W5R1

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 6/25/2021 - 8/2/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gurvarun S. 
Rating:
1.0

There was problem with the truck and its mileage. They charged me too much. I need to talk with the customer service. Please contact me and help me out.

Harman S. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

It was very good experience, and top services.

Ashwinkumar P. 
Rating:
4.0

Make sure you trucks have enough battery charge so that customer dont get stranded because of the ineffective hot line service

Aryan K. 
Rating:
5.0

Customer did not leave a comment.

Harsh P. 
Rating:
5.0

Very very accommodating people. The third time I'm using this location. Huge difference in the service and the cleanliness of the equipments and the place itself compared to the other location t was using (Rexdale at Martingrove. Very good people. I appreciate that.

Marcello I. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The owner was amazing .totally recommend this location 100%

Janine L. 
Rating:
5.0

Dominique was great and his customer service was amazing!

Tenzin N. 
Rating:
5.0

Have rented from here before and just like last time.. excellent service and customer friendly. No surprises, exactly what I was expecting and needed.

Gurjit J. 
Rating:
5.0

Customer did not leave a comment.

Jaydeep C. 
Rating:
5.0

Great guy. This is my 2nd time using him and no regrets.

Olatunde W. 
Rating:
4.0

They guy here was great,. In and out very quickly.

Ivy A. 
Rating:
5.0

Staff was very friendly and easy to deal with. Informed me of everything I needed to know and what they offered. I would definitely use they're services again

GURJITS J. 
Rating:
5.0

Customer did not leave a comment.

Eyon A. 
Rating:
5.0

Customer did not leave a comment.

Doris P. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Staff is accommodating. Excellent customer service.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

Ramandeep C. 
Rating:
3.0

Customer did not leave a comment.

Shubhashis B. 
Rating:
5.0

Customer did not leave a comment.

Mouhammad Nour A. 
Rating:
5.0

Very satisfied with the Customer Service. Dominic has a very pleasant telephone manner and was very accommodating. Will rent again from this location.

wanda L. 
Rating:
5.0

The truck needs maintenance

Barbara S. 
Rating:
5.0

Excellent customer service! Had no issues everything went smoothly.

Keisha F. 
Rating:
4.0

Customer did not leave a comment.

Nilo S. 
Rating:
5.0

I dont see a real need for improvement. Dominic was absolutely professional and great in his job. Very courteous and a pleasure to interact. Pat's gor people to hire such professionals. Will definitely recommend him and the place to friends thanks. Balaji ravi...4166597418

Balaji R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Chena B. 
Rating:
5.0

Customer service representative at the desk was very polite, respectful, helpful and professional. All good!

Kusum M. 
Rating:
5.0

Great staff assistance. Positive attitude. Clean environment in office and in vehicle. Great first impression. Will consider future rentals. Great Job!!!

Rochelle H. 
Rating:
5.0

Customer did not leave a comment.

Yash T. 
Rating:
5.0

Customer did not leave a comment.

Mariiah S. 
Rating:
5.0

Diago and Pino are the absolute sweetest!!! Pino helped us out from start to finish and his customer service is outstanding! Thanks for your help.

Shahar K. 
Rating:
5.0

Very good service, highly recommended

Dhara H. 
Rating:
4.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Prabhjot C. 
Rating:
5.0

Customer did not leave a comment.

Alberts B. 
Rating:
5.0

Customer did not leave a comment.

Navarasan P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
2.0

My issue is the tires for winter . We were able to drive but the tires were drifting . A lot people drive trucks in winter , I'm pretty sure the tires are checked and made sure that they are safe . I'm just thinking about future drivers who will drive this truck and might have chances of accident . Or just don't have the truck available for snow storms , if the tires are bad .

kannishaa L. 
Rating:
5.0

Customer did not leave a comment.

Janeice B. 
Rating:
5.0

I was running late and I forgot to pump gas, when I took the vehicle it was one point less than half quarter. When I returned it, there 3/4 of the quarter was there. I was charged $40.00 for that. Which was unbelievable. Other than the vehicle was perfect.

Asad M. 
Rating:
5.0

The customer was very nice to us

Rose N. 
Rating:
4.0

Was convenient professional and patient

Pearline W. 
Rating:
3.0

Marketing is really good. They promote it like if you're going to pay a certain amount, but ends up paying double or triple.. not using this company again.

Ronan G. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Very very helpful and courteous. Very clean

Rogers P. 
Rating:
5.0

Overall, great experience, just one thing, I didn't like the storage center customer service representative taking my license pictures for verification!! Don't know if he used a company phone or personal phone, but there can so many other ways to verify a customer's identity than taking pictures via a phone. Please fo something about this.

Atul S. 
Rating:
3.0

The Vehicle was in a terrible state. The inside looked like it hadn't been cleaned in months. Even still had cigarette butts on the floor. The alignment is terrible, I spent the whole drive counter steering it and the alternator/battery are in need of replacement, the headlights were flashing the whole time I drove at night....

Gary F. 
Rating:
5.0

It just right need no improvement

Jainarine S. 
Rating:
5.0

Customer did not leave a comment.

Naman G. 
Rating:
5.0

Price per km is too high

Jainarine S. 
Rating:
5.0

The rep was very easy to deal with and helpful.

Jeffrey C. 
Rating:
3.0

To experience for one hour rental.

Mohammad A. 
Rating:
5.0

Just a little expensive

Frank P. 
Rating:
5.0

Customer did not leave a comment.

nujeeb D. 
Rating:
5.0

Customer did not leave a comment.

sandra S. 
Rating:
5.0

Everything was perfectly maintained

Biji K. 
Rating:
5.0

Quick process, everything explained in detail, no complaints at all. Would definitely recommend them.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

Franca O. 
Rating:
5.0

Customer did not leave a comment.

Dino M. 
Rating:
5.0

I was very pleased with the overall customer experience... Will definitely recommend it to everyone I know for best customer service.

Salvador T. 
Rating:
5.0

Customer did not leave a comment.

Hasnain T. 
Rating:
5.0

the truck had an add smell. i forgot to mention to staff there

Denny F. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

MD MUSFIQUR R. 
Rating:
5.0

Customer did not leave a comment.

gurpreet S. 
Rating:
5.0

Customer did not leave a comment.

Rochelle R. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
3.0

Customer did not leave a comment.

George H. 
Rating:
2.0

I ordered online and included a dolly in my order. When I got to the location, I was told U-Haul doesn't send dollies to independent dealers. Then why give the option online?

Mike W. 
Rating:
5.0

Everything was simple and smooth. The charges were fair.

Tom H. 
Rating:
5.0

Thanks

GAURAV B. 
Rating:
5.0

Customer did not leave a comment.

Son P. 
Rating:
5.0

Bigger U-Haul sign on the business window would be helpful.

Emilio T. 
Rating:
1.0

The location was fine but I ordered a 15' truck weeks in advance only to find that my initial pickup location of 68 Millwick Drive was closed and had no trucks available. I was then sent to the 190 Carrier Drive location, and I asked the scheduling office representative if they had a 15' truck. I was told that they would have on available. When I got to the location, the only truck available was a 10' truck. This experience delayed me by an hour and a half, I barely was able to use the truck as it was much smaller than what I had planned for, I almost ran out of time with the freight elevator and in the future, I will no longer be using UHaul for my moving needs.

Tudor C. 
Rating:
5.0

Keep up the good works.

Franklin S. 
Rating:
5.0

Highly recommended. The staff is courteous and really helpful. Will definitely pickup from this location again.

Akhil M. 
Rating:
5.0

Nothing very good service

TONY R. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Best service ever

Dhanesh P. 
Rating:
4.0

Customer did not leave a comment.

Marlon B. 
Rating:
5.0

Reduce the charge per kilometer if possible.

Joe V. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Deepinder R. 
Rating:
5.0

Customer did not leave a comment.

Sachin S. 
Rating:
5.0

Customer did not leave a comment.

REZA K. 
Rating:
5.0

Customer did not leave a comment.

jose F. 
Rating:
5.0

Customer did not leave a comment.

Fazia J. 
Rating:
5.0

The whole process was very easy to rent, pick up and drop off my uhaul

Nadine L. 
Rating:
5.0

The owner was congenial and knowledgeable. He was very clear about t the requirements of the contract.

Dennis E. 
Rating:
5.0

I am writing this letter to express my highest compliments to Domenic and Pino for delivering exceptional customer service to their customers at the Storage Centre Etobicoke. Both men are extremely attentive and they listen to all my concerns with a great deal of patience. They always ensure that I receive all the necessary information regarding the rental agreement, mode of payment to the company, and access to the facility during regular and after hours. Please accept my gratitude towards both men for their professional services. Joan Wagner

Joan W. 
Rating:
5.0

All staf is very helpful and friendly to customers

Pratik P. 
Rating:
5.0

Nothing, keep up the good work

anup N. 
Rating:
5.0

Customer did not leave a comment.

Rupert P. 
Rating:
5.0

Excellent customer service!!

Latoya M. 
Rating:
5.0

I got my truck from the Storage Centre. Those guys are fantastic. So helpful. So very nice! Need more people like them at the actual U-Haul store.

Susanne M. 
Rating:
5.0

Customer did not leave a comment.

Marek G. 
No reviews have been submitted for this location.

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