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Christopher N.
Customer Reviews for Storage Corral
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The items we purchased (furniture covers, etc.) were not in the truck. The preparations for our order were not complete. The locks on the safes were not locked. Awful experience.
Austin T.Donna was not only very friendly and professional, but she was very understanding when due to work issues, I had to change my reservation (twice!) and then had to deal with severe monsoon in Phoenix which delayed my return! Donna, you are a Rockstar and I highly recommend this location to everyone for their outstanding service!
Cindy G.Need more lights in surroundings, felt uneasy with the dark street.
Gregory D.In & out in a jiffy! No improvement needed.
Ralph H.The staff was very helpful and knowledgable. The office was clean and welcoming. The truck was new, so very clean. Excellent service.
Lowell C.The two people we met at this location were so helpful and friendly. We will certainly do business here again!
PETER M.You needed new windshield wipers on truck
sharon W.Thanks for the challenges the computer like to give but yet efficient to get it done and figured out the problem thanks storage corral
CATHY N.Excellent Service!!
Brad C.I had to wait two hours before someone helped me get the truck I had rented. This after I couldn't get the truck at the location I had preferred. I had to drive an hour to the location to pick up the truck. In all the years that I have used U-Haul I have never experienced the issues that I experienced that I did with this move.
Brian R.Before I dropped the U-Haul I stopped and put fuel in it said it was at a full tank for over half a block and return the U-Haul and the guy behind the counter charge me $20 for fuel saying it was only at 3/4 of a tank this is just wrong I have the receipt proof of purchase of gas. When we returned the U-Haul no one was there and when they showed up the lady had an attitude and the gentleman was more concerned about the cops that were there to do an inspection on a vehicle they had and was more concerned about that than checking us out
CASSIE S.Fix the app, so that it can actually be used for drop off.
Robin B.The seat belt mechanism was broken; I was contracted to pick up the truck in Cottonwood and irritated when I had to pay for extra mileage. I had to access the vehicle using my phone, don't know if the allowed mileage was reduced because the location was closer to my destination.
fred H.The owners made our experience super easy & they are very friendly.We will be using them for all our moving needs!
DARA B.Extremely nice and helpful! Thk you very much
JOHN P.Like many rural businesses, better broadband and wireless phone coverage is needed, for all major phone carriers, in order for services like UHaul's remote check in/check out process to be effective.
JASON W B.Check in and out mileage more carefully. At .79 cents a mile it can really add up. There was a 11 mile discrepancy on our bill. It's our word against theirs, but our money!
leslie Q.Nothing the lady at this location sorry I don't know he name was Absolutely amazing. So helpful she needs a huge raise.
ROBERT L.Melanie was easy to work with and made my experience pleasant
MARIA R.This is our 2 nd time using this location.the staff are beyond helpful and friendly.Recommend them to everyone in this area.
VICKKI J.Let customers know that if you pick up at the desk, you cannot return via the texted link. Very nice people, helpful and pleasant.
SHARON P.I am sad to hear this location will no longer rent the small trailers as we have rented them several times.
KAREN C.NICE PEOPLE AND HELPFUL
SHARON M.This was the most amazing experience. They were very kind and helpful.
Amy N.Melanie and Sean (sp?) from Storage Corral Camp Verde were excellent....Melanie really went out of her way to help us sort things out. We picked up Saturday evening around 6pm, even though our rental had been set up for Sunday morning at 8am, and this apparently was a problem... Melanie had told me that it would be no problem to pick up Saturday evening, but apparently the mobile app check-in will not allow you to check in before the time stated in the contract setup. So, we were at Storage Corral at 6pm or so Saturday, which was after hours for Storage Corral, and so we were on our own with the mobile-app check-in. First of all, I've got to say the app user interface/user experience really needs to be improved and simplified. Secondly, it was dark and windy and so trying to view the images of the truck on my phone to verify or dispute whether there was damage not shown in your photos-- this is really hard to do....I could not zoom in on the photos, and there DID appear to be an obvious red paint scuff on the drivers side of the truck box, which I did not see in the photos-- but by the time we had finally managed to get through the complicated mobile app check-in we had been in the Storage Corral parking lot in the dark and cold for almost an hour, and I was very afraid to dispute the photo because I thought it might cancel the truck rental, and I needed this truck for the next morning, so I took photos of the red paint scuff and went ahead and accepted it even though I couldn't tell in the little mobile app photo whether that scuff was already noted. FINALLY, and most importantly, we would not have been able to even get into the mobile app check-in if it were not for the amazing and extraordinary efforts of Keirstin Parker at the Uhaul location in Anthem, AZ just north of Phoenix....Uhaul Moving and Storage of Anthem Way, 42301 N 41st Dr, Anthem, AZ 85086. It was 6:45pm and we were having NO luck at all getting into the check-in on the mobile app (because it was before 8am on Sunday morning when the actual check-in had been set) and we had made several calls for help and had been on hold with Uhaul national number for like 20 minutes, and so we had the idea to call another Uhaul location because we thought maybe if we could get a human on the phone, they could go into the system and change our pickup time to NOW. We got lucky-- Keirstin at the Anthem Way location answered the phone and was still open at 6:45pm...closing in 15 minutes....and she very happily and nicely went WAY, WAY, WAY, WAY above and beyond the call of duty to hold our hands on the phone and fix the pickup time and guide us through all of the (complicated) 'Alternate Contact Verification' stuff you guys have to do and wait for the phone calls to verify, and then get through the check-in and pickup process....This took here until after her closing hours to fix, and she even called us back after we got the truck to see if we were ok! That was really wonderful, and obviously Keirstin is a great person, and wow that kind of customer service transforms the image of the brand of a company like Uhaul dramatically in the minds of customers like us. We think that Keirstin should be given some kind of medal for exemplary service....it was amazing how, with less than 15 minutes before closing, she took our problem on like we were family and took ultimate personal responsibility for making sure we got what we needed. I don't think I will ever forget it-- it was so helpful to us, especially at a time when we're moving and overwhelmed with things we have to do. So thank you so much Melanie and Sean, and THANK YOU KEIRSTIN!!!!!!!! We're so grateful.
Scott V.Melanie and Bob were super nice and helpful. I t was the cleanest U-Haul business that I have ever been to. Our truck was a new truck with only 500 miles on it. I would recommend them to everyone!
Kathleen H.This was the easiest and fastest transaction I have ever had with U-Haul. Outstanding service!!
Marshall B.Aftr being skunked at three previous UHAUL locations, these folks finally got van for me. . Beware! MakeingV a "reservation" on a UHAUL truck in the Verde Valley is not really a reservation until less than 32 hours prior to pick up time. According to VV dispatch, prior to that timeframe, what you think is a reservation is just a "requiest for a reservation." I had to rent the truck for 4 days in order to bee certain to have it on the day the movers were scheduled.
Pamela R.We have rented 3 or 4 times here recently and Shawn and Melanie are always very helpful and professional. We have no issues ever with equipment and will certificate use this location for all of our moving needs and storage needs.
KAREN C.Great people and proves shopping around pays off.
Judy G.They called me to let me know where they were located. VERY helpful!. I would recommend to them to family and friends
VYVYAN R.We rent a storage unit here and have rented a large truck and now a van. Melanie and her husband are a delight to work with and we never have any issue with the equipment. It is a joy so have such professionals so close.
KAREN C.I have pics of when I picked up on the fuel and when I droped off and I actually had About 10 dollars more gas in the van when I picked up and they are saying I didn't so we are disputing the charge on my credit card that's the problem with big corporate they require your credit card so they can screw you any way they want but I don't get a response from them when they said I will dispute my credit card that's my way of getting even for them trying to rip me off
RONALD L.Amazing experience. It nice to be treated with friendly faces and respect. Thank you storage corral
Kimberly A.The experience was great! We already have a storage unit there so they knew us. The truck was easy to handle, clean, and super easy to pick up and return. Thank you!!
KAREN C.Melanie could not have been more kind & help. The only issue was being told I could return the truck & car hauler to any U-Haul place. When we went to 32nd Street & Thunderbird, they would not accept them & said I needed a specific address.
Debora D.but you missed up I went to the first location where I was to pick up the van what a night mare, we did the app and when we did all that they text go to the counter to get your key the building was empty we called u haul and told her there were only lock boxes 45 min. later she told us they for got to put the key in the box , then we had to drive to another location and gave us the wrong location, we received the new address and they were very nice and felt very bad for what we went threw. I will be calling you on Mon. to solve this you made me very late will talk to you on Mon.
David W.We have several choices in our area, but will always go to Storage Corral first. Sean and Melanie are the friendliest and most helpful people we've ever dealt with for trailer rentals. Highly recommend them to anyone!
David M.Very efficient and quick to get things done!!
Sussi Bevans S.Melanie is wonderful,very friendly and helpful
LAURA C.Keep doing what you are currently doing. I couldn't suggest an improvement.
Craig B.Great service very nice workers
Jillian P.Very pleasant & helpful.
Debora D.Excellent experience!
RobertR F.Everything was perfect from the price to location and availability of what I needed. Would definitely recommend this location!
Jennifer W.Uhaul personnel at Storage Corral in Camp Verde are awesome. They are really pleasant to deal with and even secured equipment that I needed from another location and got it to their location so it was easier for me to pick up. Great experience.
thomas S.Nice people
Tracy R.Very decent people.
Paul W.Good people
Carol P.Nice people!!
Janet G.Keep up the good work!
Monica M.Always a good experience renting from Sean and Mel. Friendly service and they do everything they can to accommodate our needs. We have locations closer, but go to them first when we need a rental.
David M.We have other Uhaul locations closer to us, but our first choice for rentals is at Storage Corral in Camp Verde. Sean and Mel are super friendly and make the whole process painless. I highly recommend this location! Joyce Miller
David M.Old dirty truck. Check engine light on indicating poor maintenance Forced to pickup truck in another city 20 miles away from request. Scheduling department is not focused on customer needs. No knowing where to pickup the truck until 24 hr prior is ridiculous.
Mark T.Sean and Mel are always so friendly. I can rent from 2 locations closer to me, but I will always go to them first for the friendly, efficient service. Sean always hooks up the trailers, not all locations do that! I would not hesitate to recommend this location to anyone!
David M.One time only code,to be able to return trailer inside gate(At late or early time),to be on safe side,You care about me,I care about Your property! Thank You very much for having such great people at Corral Storage!
Jasko K.I think the merchant pulled up the wrong city for drop, therefore it limited my mileage.
Siauli K.Nice couple who run the Storage Corral.
Timothy M.We received friendly service.
tony C.This was our first rental from this facility. EVERY facility we rent from has trouble with the "system", but here we were able to work through it in less time than other facilities where I have actually checked in ahead of time. Please, please, please fix/update that system so these fine folks can provide even better customer service! This was a comfortable, clean facility with friendly folks running it and I recommend them to anyone!
David M.Very friendly. It was easy drop off. I have used several u-hauls since 1973 always been very consistent. Continue to find good locations and personnel for your equipment. I know that must be a challenge.
Jim O.