uhaul dealer in Payson on Tonto St. was very standoffish and not helpful at all. The uhaul person in Camp Verde, I believe is named Donna, was very friendly and polite and explained all to us. Donna is a good representative for uhaul.
RICARDO G
Customer Reviews for Storage Corral
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location, managers made it easy to quickly rent multiple trucks and storage lockers. UHaul assigns the equipment location, I'm glad my contract was with Storage Corral in Camp Verde.
ROLF DThe system changing the rate to the best rate is neat but was very confusing during a stressful situation, and those running boards on the van that aren't big enough to put your foot on and are awkardly placed are a lawsuit waiting to happen. I'm a pretty spry guy and my shins, calves, and one ankle took a beating climbing in and out. I really miss the aluminum floors, tough walls, and vinyl interiors of the old vans. Something as simple as a lawn chair falling over could damage the new ones, and the cloth interiors are dog hair magnets. I talked to a friend that was holding his dog, outside of the van, and just from the wind, I had to spend twenty minutes trying to vacuum the hair out of the seats. They're like velcro. The sticky rubber of the floor mats requires the thing to be mopped out even if someone gets in from a clean parking lot, and smells like cat pee when you get it wet. The app was difficult to use because the location was a little dark and the app's camera feature didn't include controls to turn on the flash, and having the ai choose when to take the picture is neat, but for someone with nerve damage, it is tough because it kept trying to take the pic right as my hand would twitch. A manual control would be great. It took a while, maybe twenty minutes to get checked in to pick up the truck. The agent and support staff were all top notch and their helpfullness, and clear English speaking (not like other companies), led to a smooth experience in the end.
Michael DThe manager or employee that helped me was amazing. I was late picking up my rental but she was able to make it so I was still able to get everything moved in the time I had left. Helpful and friendly. No complaints with the staff or the van itself. My only issue was that the U-Haul app is not userfriendly and not easy to use.
ERICA WThe dispatcher was very helpful & pleasant.
ALLEN WDonna rocks!
JEFFREY LExcellent customer service. Donna was very pleasant to deal with and helped locate a furniture dolly when she didn’t have one to rent. Highly recommend
MICHAEL CDonna, the manager, is very thorough. Everything was ready to go upon my arrival. She deserves a gold star (or several)!!!
TERRA FDonna was exceptional.
Coleen LDonna is a nice lady who went above and beyond for my brother and I. She could have easily turned us away considering she was just two to three minutes of closing, but no this good person has great costume skills and we appreciate you Donna thank you so much. We highly recommend that you go to this location when needing to get a rental truck. Thank you.
Anna GEasy drop off. Very helpful staff.
Robert MDonna, the rental agent at Storage Corral is awesome! Very friendly, knowledgeable and easy to work with. Wish I had an employee like that!!!
Lisa GAwesome customer service and efficient and friendly give 5 stars to the staff that helped me and this office!
NICOLE SNeed more employees. There was a wait to return. Got charged .96 cents on our credit card for mileage. Not flexible on return time.
kimberly hNone
Lawrence LOverall great experience. Donna made the return simple. Thanks
Ed WDonna was amazing! She went well above her job requirements to ensure everything went perfect. From the storage rental down to the uhaul rental later that morning. Thank you so much for everything Donna!!!!
Michael BDonna was efficient and very professional
Rachel RAbsolutely outstanding customer service. You don’t need to change anything at this location. Thank You
PHILIP DDonna was awesome! Thank you.
Lisa GDonna did a great job. Very helpful and friendly.
Grace KN/A
ryan hWe did receive a phone call from someone at Uhaul requesting that we do not drop off here, but instead drive another 2 hours to Prescott to drop off the vehicle. This was an insane request, and we called the original drop off location, who was very gracious and said we could drop off at her facility.
Robert KDonna was very nice and helpful and professional.
Sandra LThe agent was knowledgeable friendly and helpful
LISA PEasy return and the lady I spoke with on the phone was very nice and helpful
Denise MThe lady at this location was extremely helpful and courteous. She deserves a raise or at least some recognition from the senior staff.
Frank AThe items we purchased (furniture covers, etc.) were not in the truck. The preparations for our order were not complete. The locks on the safes were not locked. Awful experience.
Austin TDonna was not only very friendly and professional, but she was very understanding when due to work issues, I had to change my reservation (twice!) and then had to deal with severe monsoon in Phoenix which delayed my return! Donna, you are a Rockstar and I highly recommend this location to everyone for their outstanding service!
Cindy GNeed more lights in surroundings, felt uneasy with the dark street.
Gregory DIn & out in a jiffy! No improvement needed.
Ralph HThe staff was very helpful and knowledgable. The office was clean and welcoming. The truck was new, so very clean. Excellent service.
Lowell CThe two people we met at this location were so helpful and friendly. We will certainly do business here again!
PETER MYou needed new windshield wipers on truck
sharon wThanks for the challenges the computer like to give but yet efficient to get it done and figured out the problem thanks storage corral
CATHY NExcellent Service!!
Brad CI had to wait two hours before someone helped me get the truck I had rented. This after I couldn’t get the truck at the location I had preferred. I had to drive an hour to the location to pick up the truck. In all the years that I have used U-Haul I have never experienced the issues that I experienced that I did with this move.
Brian RBefore I dropped the U-Haul I stopped and put fuel in it said it was at a full tank for over half a block and return the U-Haul and the guy behind the counter charge me $20 for fuel saying it was only at 3/4 of a tank this is just wrong I have the receipt proof of purchase of gas. When we returned the U-Haul no one was there and when they showed up the lady had an attitude and the gentleman was more concerned about the cops that were there to do an inspection on a vehicle they had and was more concerned about that than checking us out
CASSIE SFix the app, so that it can actually be used for drop off.
Robin BThe seat belt mechanism was broken; I was contracted to pick up the truck in Cottonwood and irritated when I had to pay for extra mileage. I had to access the vehicle using my phone, don't know if the allowed mileage was reduced because the location was closer to my destination.
fred hThe owners made our experience super easy & they are very friendly.We will be using them for all our moving needs!
DARA BExtremely nice and helpful! Thk you very much
JOHN PLike many rural businesses, better broadband and wireless phone coverage is needed, for all major phone carriers, in order for services like UHaul's remote check in/check out process to be effective.
JASON WCheck in and out mileage more carefully. At .79 cents a mile it can really add up. There was a 11 mile discrepancy on our bill. It's our word against theirs, but our money!
leslie qNothing the lady at this location sorry I don't know he name was Absolutely amazing. So helpful she needs a huge raise.
ROBERT LMelanie was easy to work with and made my experience pleasant
MARIA RThis is our 2 nd time using this location.the staff are beyond helpful and friendly.Recommend them to everyone in this area.
VICKKI JLet customers know that if you pick up at the desk, you cannot return via the texted link. Very nice people, helpful and pleasant.
SHARON PI am sad to hear this location will no longer rent the small trailers as we have rented them several times.
KAREN CNICE PEOPLE AND HELPFUL
SHARON MThis was the most amazing experience. They were very kind and helpful.
Amy NMelanie and Sean (sp?) from Storage Corral Camp Verde were excellent....Melanie really went out of her way to help us sort things out. We picked up Saturday evening around 6pm, even though our rental had been set up for Sunday morning at 8am, and this apparently was a problem... Melanie had told me that it would be no problem to pick up Saturday evening, but apparently the mobile app check-in will not allow you to check in before the time stated in the contract setup. So, we were at Storage Corral at 6pm or so Saturday, which was after hours for Storage Corral, and so we were on our own with the mobile-app check-in. First of all, I've got to say the app user interface/user experience really needs to be improved and simplified. Secondly, it was dark and windy and so trying to view the images of the truck on my phone to verify or dispute whether there was damage not shown in your photos-- this is really hard to do....I could not zoom in on the photos, and there DID appear to be an obvious red paint scuff on the drivers side of the truck box, which I did not see in the photos-- but by the time we had finally managed to get through the complicated mobile app check-in we had been in the Storage Corral parking lot in the dark and cold for almost an hour, and I was very afraid to dispute the photo because I thought it might cancel the truck rental, and I needed this truck for the next morning, so I took photos of the red paint scuff and went ahead and accepted it even though I couldn't tell in the little mobile app photo whether that scuff was already noted. FINALLY, and most importantly, we would not have been able to even get into the mobile app check-in if it were not for the amazing and extraordinary efforts of Keirstin Parker at the Uhaul location in Anthem, AZ just north of Phoenix....Uhaul Moving and Storage of Anthem Way, 42301 N 41st Dr, Anthem, AZ 85086. It was 6:45pm and we were having NO luck at all getting into the check-in on the mobile app (because it was before 8am on Sunday morning when the actual check-in had been set) and we had made several calls for help and had been on hold with Uhaul national number for like 20 minutes, and so we had the idea to call another Uhaul location because we thought maybe if we could get a human on the phone, they could go into the system and change our pickup time to NOW. We got lucky-- Keirstin at the Anthem Way location answered the phone and was still open at 6:45pm...closing in 15 minutes....and she very happily and nicely went WAY, WAY, WAY, WAY above and beyond the call of duty to hold our hands on the phone and fix the pickup time and guide us through all of the (complicated) 'Alternate Contact Verification' stuff you guys have to do and wait for the phone calls to verify, and then get through the check-in and pickup process....This took here until after her closing hours to fix, and she even called us back after we got the truck to see if we were ok! That was really wonderful, and obviously Keirstin is a great person, and wow that kind of customer service transforms the image of the brand of a company like Uhaul dramatically in the minds of customers like us. We think that Keirstin should be given some kind of medal for exemplary service....it was amazing how, with less than 15 minutes before closing, she took our problem on like we were family and took ultimate personal responsibility for making sure we got what we needed. I don't think I will ever forget it-- it was so helpful to us, especially at a time when we're moving and overwhelmed with things we have to do. So thank you so much Melanie and Sean, and THANK YOU KEIRSTIN!!!!!!!! We're so grateful.
Scott VMelanie and Bob were super nice and helpful. I t was the cleanest U-Haul business that I have ever been to. Our truck was a new truck with only 500 miles on it. I would recommend them to everyone!
Kathleen HThis was the easiest and fastest transaction I have ever had with U-Haul. Outstanding service!!
Marshall BAftr being skunked at three previous UHAUL locations, these folks finally got van for me. . Beware! MakeingV a "reservation" on a UHAUL truck in the Verde Valley is not really a reservation until less than 32 hours prior to pick up time. According to VV dispatch, prior to that timeframe, what you think is a reservation is just a "requiest for a reservation." I had to rent the truck for 4 days in order to bee certain to have it on the day the movers were scheduled.
Pamela RWe have rented 3 or 4 times here recently and Shawn and Melanie are always very helpful and professional. We have no issues ever with equipment and will certificate use this location for all of our moving needs and storage needs.
KAREN CGreat people and proves shopping around pays off.
Judy GThey called me to let me know where they were located. VERY helpful!. I would recommend to them to family and friends
VYVYAN RWe rent a storage unit here and have rented a large truck and now a van. Melanie and her husband are a delight to work with and we never have any issue with the equipment. It is a joy so have such professionals so close.
KAREN CI have pics of when I picked up on the fuel and when I droped off and I actually had About 10 dollars more gas in the van when I picked up and they are saying I didn't so we are disputing the charge on my credit card that's the problem with big corporate they require your credit card so they can screw you any way they want but I don't get a response from them when they said I will dispute my credit card that's my way of getting even for them trying to rip me off
RONALD LAmazing experience. It nice to be treated with friendly faces and respect. Thank you storage corral
Kimberly AThe experience was great! We already have a storage unit there so they knew us. The truck was easy to handle, clean, and super easy to pick up and return. Thank you!!
KAREN CMelanie could not have been more kind & help. The only issue was being told I could return the truck & car hauler to any U-Haul place. When we went to 32nd Street & Thunderbird, they would not accept them & said I needed a specific address.
Debora D