Customer Reviews for Storage Express I LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Express I LLC

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richard T. on

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Sandra M. on

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Very easy to drop off

Patricia R. on

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How about less per mileage

Dominique C. on

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everythings were perferct

Marjorie C. on

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April W. on

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katieann M. on

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Ernesto A. on

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Iva M. on

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Dwayne W. on

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It was wonderful and I really enjoyed

Doreen M. on

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Francis B. on

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The service is great n am surprised at how easy it now is to return the vehicle after closing hours. Great service

Kesley R. on

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Vernee L. on

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marie A. on

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SANDRA P. on

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SANDRA P. on

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Alberta W. on

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Joseph W. on

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Great fast and professional service. Would definitely use the services at that location.

Myrlande A. on

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Javier T. on

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I believe that all things are very good Thank you

Roberto O. on

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hi I have a problem, they charged me $ 129 and on my receipt says 93

Michael H. on

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Oswald M. on

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The cab was INFESTED with ants!! Ant eggs flew out of the AC vents. We spent over an hour trying to clean the ants out before we could use the vehicle. This was the WORSE U-Haul experience I’ve ever had! Some sort of refund would be the least you could do.

Ninette M. on

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Customer Service is GREAT!!!! Kenneth and the Manager are AWESOME. Will always keep going back. They are very professional, friendly and warm. Thank you guys :-) From your Bahamian Friend

Ronald T. on

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You could extend rentals for 24 hours like other locations

Sharon F. on

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christopher B. on

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The customer service was outstanding, friendly, curious and helpful. Just a all around pleasant experience.. Chris Budde

LUCITTIA F. on

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Megan R. on

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George L. on

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Patrick J. on

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kennyona M. on

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Gerald M. on

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Ernestine T. on

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The guys were very friendly and professional.

Jeff N. on

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Excellent expedient flexible customer service!!! Great location. Great equipment. Excellence in customer service

Shamar N. on

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Andrew P. on

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randolh K. on

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Great Customer Service. Very Friendly!

Rickardo W. on

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Rabia Q. on

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roberta C. on

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colette H. on

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Stephen F. on

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Wensley E. on

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I called after the rental to inquire about not being able to use my SunPass online pass to register the truck, the gentleman who took the call was rude and extremely dismissive and felt he had no obligation to advise on whether U-Haul trucks have turnpike access. Very poor treatment of a customer and even poor reflection on uhaul as a whole, I will never be visiting this location again and using Home Depot trucks next time

james C. on

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not much...maybe put a vendor machine in your office for customers.

Robert P. on

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Customer service was great but the truck was filthy both inside and out. Was never cleaned from previous use. Gatorade bottle under the seats the back of the van was full of dirt never vacuumed and the side door of van was not working properly as it seemed to have been damaged previously. But again the guys were friendly and helpful.

Valerie B. on

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Great customer service all the time

Ackimo C. on

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I've used this location a few times. They are always courteous, knowledo and helpful. U-haul's web based reservation system made the process even easier.

danielle P. on

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Steven W. on

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This store has an amazing staff very professional!! I will continue to use their services

Joel V. on

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Eamiel M. on

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Maureen Smart was really nice and helpful, really appreciated her service

Keirys P. on

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jean E. on

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Eamiel M. on

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latasha H. on

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Got help from 3 different associate there and all of them was more than helpful and friendly. The only complaint I have is no one explained to me prior that the all the funds needed to be on the card. So i ended up having to leave to go add the funds to my cc instead of being able to pay cash.

Gary D. on

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Rochelle D. on

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Larry A. on

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My only complaint was the price. $19.99 for the vehicle. Then add the absorbent amount for milage, then putting gas in the vehicle before returning, for 3 hours, i spent $115.00! The location, the service were all ok. But i will be looking into other options going forward.

brenda M. on

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Dorothy J. on

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Nothing everything was great

QUISQUEYA S. on

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VINIT C. on

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Brakes were loose and cabin wasn't clean compared to earlier rental

Jorge M. on

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Clean location and friendly staff. Thank you.

Cathy J. on

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Keith B. on

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The experience was quick, professional n easy, I would not hesitate to use your service again

David G. on

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Everything was exactly as it should be

Frances C. on

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A plus

Herard P. on

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Eric is very helpful and always make sure that my husband and I get the truck or van that will suite our needs. I'll thank him for that. Islynn

Igomene J. on

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add a water cooler or water fountain in the lobby area

David T. on

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Both people working were very friendly, I was impressed with their customer service.

Jackie R. on

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I thought it was terrible for your company to charge me .21 cents for the miles knowing I turned in the truck early and the only reason I rented from you was because budget was out of trucks because you have GPS therefore, giving that amount of miles is crazy but I'll leave you as last resort since your customer fairness is zero.

Romishe E. on

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INEZ W. on

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Chad, Eric and other associate was very kind, courteous and helpful.

Teresa D. on

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Luis D. on

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Melvin Y. on

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Aristotle C. on

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Jose was a pleasure and the rest of the staff is very helpful as well.

Pedro A. on

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sophia L. on

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Really made moving less stressful!! I would definitely recommend this U-Haul location to everyone! Literally 5 star service!!

Donna P. on

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Terry W. on

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Laura R. on

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Very nice workers

BEVERLY S. on

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Toneia B. on

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Andrew T. on

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Customer service talk to you like you're begging for something

winston M. on

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Donna Lynne D. on

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Thank you!

david W. on

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Customer Service rep "Eric" was very helpful!

LaKeashia M. on

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Keep up the good work! Very clean location.

bradford B. on

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I’ve rented at Storage Express a few times. They are friendly, organized, and efficient. I need a truck again next month and I don’t need to look further than U-Haul at Storage Express.

lakeashia M. on

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Good customer service very helpful and explained everything

Hemrol W. on

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The drop off box is not visible. Very difficult to locate for first time user

Allan D. on

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Mohammad H. on

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Both the pick up and drop off was very smooth and cordial. No waiting at all. I have been using this location for few years now.

daniel L. on

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Carla S. on

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Most pleasant customer service

magali C. on

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Friendly and pleasant workeds

Eric M. on

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Amazing staff