Customer Reviews for Storage Express
(U-Haul Neighborhood Dealer)

527 reviews

1425 N Cloverdale Rd   Boise, ID 83713

(208) 514-2885

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 514-2885

1425 N Cloverdale Rd
Boise, ID 83713

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great costumer service every time we use this location. The lady running it is so nice and helpful.

Tonia R 
Rating:
5.0

We always get GREAT treatment from Katy and always look forward to seeing her. She KNOWS her stuff and how valuable her customers are. She always owns the situation and genuinely looks for solutions and to help.

MARK A 
Rating:
5.0

Katy was very helpful and I'm grateful for that!

LESLIE A 
Rating:
5.0

Another renter smoked in the cab. Ashes were in the cup holder. The attendant was very friendly. She as quick with the check out.

JASON L 
Rating:
4.0

This was the second location I had to go to. When though I made a reservation at the first location,, Pro Auto Salon, for 9a. There was no one at this location. I called U-Haul haul at 9:15, they said they made a mistake and that location didn't open until 9:30. I called back at, 9:45 since no one had shown up yet. They transferred me to Storage Express. Customer service there was fine, however the truck passenger door would not close completely and the fuel gage and distance to empty was not working properly. So I list over an hour for me and my helper and the truck has issues. So the above review is for Storage Express not Pro Auto Salon.

MICHAEL C 
Rating:
5.0

Everything went smooth and the truck was awesome! So much so that I underestimated its frugal MPG and overfilled the fuel tank by ~$20 of fuel. Though this is asking a lot from ANY vehicle rental company, it would have been nice to have seen a $20 credit against my rental, in the final receipt.

BRETT S 
Rating:
5.0

The place I rented from was awesome and so was Katy. The problem I have is with the Uhaul check in and check out process. There are too many steps and opt-ins. The system doesn’t always recognize what you are doing and messes up easily. Please Uhaul make this process more streamlined and easy for the customer.

Isabelle S 
Rating:
5.0

Customer did not leave a comment.

Bruce F 
Rating:
5.0

We use this location at least once a month and the customer service and vehicles are always very professional

BRUCE W 
Rating:
5.0

Everything was great

BRIAN L 
Rating:
5.0

I've rented from here in the past, both times have been great. The gal at the front desk was really helpful and so easy to work with. Will definitely continue to come here when I need a uhaul!

HEIDI H 
Rating:
5.0

I was able to go into the office and the woman behind the counter checked me in. Nice place.

SCOTT V 
Rating:
5.0

The front desk lady was super kind and the customer service was amazing!

Stella B 
Rating:
4.0

Dropping off on-line was not as difficult.

Alice C 
Rating:
5.0

Customer did not leave a comment.

MOHSEN G 
Rating:
5.0

Storage Express always has my truck ready to go for after-hours pickup. Pads and dollies are always in the back as reserved. Storage Express and 24/7 rentals are both winners for moving!

Phillip D 
Rating:
5.0

Nothing!!! It was great as always

BRUCE W 
Rating:
5.0

The lady at the counter was very helpful and friendly. Would recommend

JUSTIN O 
Rating:
3.0

Customer did not leave a comment.

Samuel G 
Rating:
5.0

Katie is amazing! Wouldn’t go anywhere else!

MICHAEL F 
Rating:
5.0

Customer did not leave a comment.

VICKIE H 
Rating:
5.0

Customer did not leave a comment.

CODY B 
Rating:
5.0

Customer did not leave a comment.

SONI V 
Rating:
5.0

Katie is awesome!

MICHAEL F 
Rating:
5.0

Customer did not leave a comment.

Winsor J 
Rating:
5.0

The lady that helped check me in at this location. Super friendly. Amazing customer service. Will definitely use this location again. Hard to find good customer service nowadays. This lady deserves a high five and a raise.

TONIA R 
Rating:
4.0

Customer did not leave a comment.

DANIEL H 
Rating:
5.0

Customer did not leave a comment.

GARY B 
Rating:
5.0

I could not get the self-serve to work and you’re amazing. Office manager came in early to help me with it. That is going above and beyond.

LAUNEE W 
Rating:
5.0

Customer did not leave a comment.

ANN B 
Rating:
5.0

All good

MYKHAILO A 
Rating:
5.0

No comments

Jeanette B 
Rating:
5.0

The only negative aspect was that I had made my reservation at a different location (600 Maple Grove) but when I showed up there was no truck for me, so I was sent to the Cloverdale location.

JAMES B 
Rating:
5.0

Not a thing!!!

Launee W 
Rating:
5.0

Customer did not leave a comment.

BRUCE K 
Rating:
5.0

Customer did not leave a comment.

MARY F 
Rating:
5.0

Easy to drop off via app. Staff was very helpful as well.

VINCENT C 
Rating:
5.0

Excellent, friendly and accomodating ustomer service!

MARIETTA W 
Rating:
3.0

Online check-in was time consuming

Derek S 
Rating:
5.0

the UHAUL app is awful. The single worst corporate phone app I've ever used. The location was amazing, the experience up to that point was terrible

Nathaniel G 
Rating:
4.0

Customer did not leave a comment.

Zack H 
Rating:
5.0

Greg was great, made everything easy to do! Thank you!

David W 
Rating:
5.0

Great fast service

Greg T 
Rating:
5.0

The customer service is always excellent

BRUCE W 
Rating:
5.0

The app shut down and would not let me take photos of the truck

Lindsey L 
Rating:
5.0

Customer did not leave a comment.

Ashay A 
Rating:
5.0

Customer did not leave a comment.

CLINT E 
Rating:
2.0

Truck was lovely. Customer service from this affiliate was out of this world bad. Culmination was when my disabled two war Purple Heart marine husband parking in a non-obstructive spot for less than a minute while I pulled up behind him in the rental. The agent had nasty words for him. As I walked up she said “hand the keys and leave”. How could I possibly respond to such impolite behavior? I paid for a service and was treated in such a rude manner. I know it’s not your company and simply an affliiate but you still need to know. Thank you, Valerie Crawford

Valerie C 
Rating:
5.0

It was a great experience working with your staff. We will recommend your location!

Dennis K 
Rating:
4.0

Customer did not leave a comment.

Orvaille G 
Rating:
5.0

Customer did not leave a comment.

Gary T 
Rating:
5.0

Very good

BAHATI C 
Rating:
5.0

Customer did not leave a comment.

Felicia S 
Rating:
5.0

Katie was amazing!

Jacqueline T 
Rating:
5.0

Customer did not leave a comment.

Jessica Y 
Rating:
3.0

The agent added the extra insurance literally without ever mentioning it. We told her that we'll be back in an hour and were only going a couple miles. We only drove 5 miles total and i NEVER get insurance with ANY rental in 47 years. The insurance DOUBLED the rental cost! This was a first.

ABE C 
Rating:
5.0

Great customer service! Good pricing!

Thomas H 
Rating:
5.0

Katy was absoultly the best to work with.

Wayne F 
Rating:
5.0

Customer did not leave a comment.

Marce E 
Rating:
5.0

Customer did not leave a comment.

Joy S 
Rating:
4.0

Customer did not leave a comment.

Kenneth V 
Rating:
4.0

They ended up charging me for gas even though I only clocked 27 miles and put in 4 gallons of gas before returning it. They also charged me for the insurance though I declined that. I have my own. Not very honest of them.

Tim S 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

She was very friendly and took good care of me loved this location

Kimberly W 
Rating:
3.0

The dolly that was included in the corner of the truck was in the way and took up space that could have been useful. If I needed to rent a dolly I would have.

Cody B 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
4.0

At first I did not understand how to pick up the truck. But one of the agents call me within 5 minutes and walk me through it. Which I really appreciate it. Thank you so much for making the move a lot easier.

Carlos L 
Rating:
1.0

For 3 hours late charge me 90$ witches not good .

Ahmad R 
Rating:
5.0

I rent every other month for an Amazon pick up and ALWAYS get great service

BRUCE W 
Rating:
5.0

I picked up my truck with the U-Haul app about an hour before the location opened. The app was very easy to use and I probably got the truck faster than if I had gone inside. The trucks was perfectly clean and my dolly and blankets were in the truck as ordered. I also used the app to return my truck and this was extremely easy. Storage Express is close to my house and has always been the best rental location in West Boise!

Phil D 
Rating:
5.0

The check-in process, using our u-haul account, , when we returned the truck failed 2 times when we got to the photos. We finally had to call to make sure we were clear on the check-in.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
4.0

The trailer I rented had a loud clunk when I would stop. I called the location and the person who answered said it was probably the axles since it was empty. So I filled it and it was the same or worse. Turns out it was a worn out spring in the hitch shock absorber that would clunk forward when stopping. She directed me to another location and we decided that the issue was not mission critical. It made for an interesting if not slightly unnerving trip that we heard/felt the clunk whenever we stopped.

JIMMY R 
Rating:
5.0

Clean the inside of the windshield better.

Eric G 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Just moved and have used the location on clover Dale twice in the last month. The lady the runs is extremely helpful and knowledgeable. She explained the after hour drop off to the T. Thank you for your hard work!

JAKOB J 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

The lady that helped me was great! Very friendly and capable, great at moving the trailer and hitching.

Ryan M 
Rating:
4.0

Customer did not leave a comment.

Paul P 
Rating:
5.0

They made it extremely easy to pick up and drop off, even after hours.

JAKOB J 
Rating:
5.0

All good, Five Stars!

Troy M 
Rating:
2.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

This location was great! Equipment was ready, easy to get to, customer service was above and beyond, and the return process was flawless also. I will be coming back!

ryan m 
Rating:
5.0

Customer did not leave a comment.

RAY A 
Rating:
5.0

Nice location and the front desk lady was friendly and helpful. Easy check out and check in.

Dave R 
Rating:
5.0

Customer did not leave a comment.

Patty P 
Rating:
5.0

I've rented several trailers from this location and have been so impressed with how friendly, knowledgeable, and prompt the staff here is. I should have made note of the name of the employee who's helped me, but she is the reason I will continue to go out of my way to prioritize using this location for future rentals. Past experiences with other locations have made clear to me that not all Uhaul locations are equal when it comes to customer experience - and this one certainly rises above others in the area.

Warren M 
Rating:
3.0

No complaints

Carey A 
Rating:
5.0

Great customer service

Adolfo G 
Rating:
5.0

Even this review was trouble. Your management is bad.

Dan W 
Rating:
5.0

Nothing! We have a business and use the trucks quite often. Always amazing

BRUCE W 
Rating:
5.0

Customer did not leave a comment.

Zach H 
Rating:
5.0

Nothing

Jeff L 
Rating:
5.0

The operator of this location was wonderful! Personable, professional and understanding of our situation. Would definitely recommend this location.

Sandra M 
Rating:
5.0

Friendly and very helpful.

Michael G 
Rating:
5.0

Customer did not leave a comment.

MARVIN H 
Rating:
5.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

Was told that the truck was full, but the tank was barley 3/4 full. I drove the truck less than 10 miles. I was told to return the truck with a full tank. It took a little over $40 to fill the tank. Would recommend that someone check to make sure how much is really in the tank.

ken b 
Rating:
5.0

Customer did not leave a comment.

ruren l 
Rating:
5.0

Customer did not leave a comment.

hoang b 
No reviews have been submitted for this location.
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