We use them once a month for a pickup. Their customer service is fair beyond exemplary
BRUCE W
Customer Reviews for Storage Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic customer service! They made the stress of moving fast better than imagined.
Jen JGreat costumer service every time we use this location. The lady running it is so nice and helpful.
Tonia RWe always get GREAT treatment from Katy and always look forward to seeing her. She KNOWS her stuff and how valuable her customers are. She always owns the situation and genuinely looks for solutions and to help.
MARK AKaty was very helpful and I'm grateful for that!
LESLIE AAnother renter smoked in the cab. Ashes were in the cup holder. The attendant was very friendly. She as quick with the check out.
JASON LThis was the second location I had to go to. When though I made a reservation at the first location,, Pro Auto Salon, for 9a. There was no one at this location. I called U-Haul haul at 9:15, they said they made a mistake and that location didn't open until 9:30. I called back at, 9:45 since no one had shown up yet. They transferred me to Storage Express. Customer service there was fine, however the truck passenger door would not close completely and the fuel gage and distance to empty was not working properly. So I list over an hour for me and my helper and the truck has issues. So the above review is for Storage Express not Pro Auto Salon.
MICHAEL CEverything went smooth and the truck was awesome! So much so that I underestimated its frugal MPG and overfilled the fuel tank by ~$20 of fuel. Though this is asking a lot from ANY vehicle rental company, it would have been nice to have seen a $20 credit against my rental, in the final receipt.
BRETT SThe place I rented from was awesome and so was Katy. The problem I have is with the Uhaul check in and check out process. There are too many steps and opt-ins. The system doesn’t always recognize what you are doing and messes up easily. Please Uhaul make this process more streamlined and easy for the customer.
Isabelle SWe use this location at least once a month and the customer service and vehicles are always very professional
BRUCE WEverything was great
BRIAN LI've rented from here in the past, both times have been great. The gal at the front desk was really helpful and so easy to work with. Will definitely continue to come here when I need a uhaul!
HEIDI HI was able to go into the office and the woman behind the counter checked me in. Nice place.
SCOTT VThe front desk lady was super kind and the customer service was amazing!
Stella BDropping off on-line was not as difficult.
Alice CStorage Express always has my truck ready to go for after-hours pickup. Pads and dollies are always in the back as reserved. Storage Express and 24/7 rentals are both winners for moving!
Phillip DNothing!!! It was great as always
BRUCE WThe lady at the counter was very helpful and friendly. Would recommend
JUSTIN OKatie is amazing! Wouldn’t go anywhere else!
MICHAEL FKatie is awesome!
MICHAEL FThe lady that helped check me in at this location. Super friendly. Amazing customer service. Will definitely use this location again. Hard to find good customer service nowadays. This lady deserves a high five and a raise.
TONIA RI could not get the self-serve to work and you’re amazing. Office manager came in early to help me with it. That is going above and beyond.
LAUNEE WAll good
MYKHAILO ANo comments
Jeanette BThe only negative aspect was that I had made my reservation at a different location (600 Maple Grove) but when I showed up there was no truck for me, so I was sent to the Cloverdale location.
JAMES BNot a thing!!!
Launee WEasy to drop off via app. Staff was very helpful as well.
VINCENT CExcellent, friendly and accomodating ustomer service!
MARIETTA WOnline check-in was time consuming
Derek Sthe UHAUL app is awful. The single worst corporate phone app I've ever used. The location was amazing, the experience up to that point was terrible
Nathaniel GGreg was great, made everything easy to do! Thank you!
David WGreat fast service
Greg TThe customer service is always excellent
BRUCE WThe app shut down and would not let me take photos of the truck
Lindsey LTruck was lovely. Customer service from this affiliate was out of this world bad. Culmination was when my disabled two war Purple Heart marine husband parking in a non-obstructive spot for less than a minute while I pulled up behind him in the rental. The agent had nasty words for him. As I walked up she said “hand the keys and leave”. How could I possibly respond to such impolite behavior? I paid for a service and was treated in such a rude manner. I know it’s not your company and simply an affliiate but you still need to know. Thank you, Valerie Crawford
Valerie CIt was a great experience working with your staff. We will recommend your location!
Dennis KVery good
BAHATI CKatie was amazing!
Jacqueline TThe agent added the extra insurance literally without ever mentioning it. We told her that we'll be back in an hour and were only going a couple miles. We only drove 5 miles total and i NEVER get insurance with ANY rental in 47 years. The insurance DOUBLED the rental cost! This was a first.
ABE CGreat customer service! Good pricing!
Thomas HKaty was absoultly the best to work with.
Wayne FThey ended up charging me for gas even though I only clocked 27 miles and put in 4 gallons of gas before returning it. They also charged me for the insurance though I declined that. I have my own. Not very honest of them.
Tim SShe was very friendly and took good care of me loved this location
Kimberly WThe dolly that was included in the corner of the truck was in the way and took up space that could have been useful. If I needed to rent a dolly I would have.
Cody BAt first I did not understand how to pick up the truck. But one of the agents call me within 5 minutes and walk me through it. Which I really appreciate it. Thank you so much for making the move a lot easier.
Carlos LFor 3 hours late charge me 90$ witches not good .
Ahmad RI rent every other month for an Amazon pick up and ALWAYS get great service
BRUCE WI picked up my truck with the U-Haul app about an hour before the location opened. The app was very easy to use and I probably got the truck faster than if I had gone inside. The trucks was perfectly clean and my dolly and blankets were in the truck as ordered. I also used the app to return my truck and this was extremely easy. Storage Express is close to my house and has always been the best rental location in West Boise!
Phil DThe check-in process, using our u-haul account, , when we returned the truck failed 2 times when we got to the photos. We finally had to call to make sure we were clear on the check-in.
JAMES MThe trailer I rented had a loud clunk when I would stop. I called the location and the person who answered said it was probably the axles since it was empty. So I filled it and it was the same or worse. Turns out it was a worn out spring in the hitch shock absorber that would clunk forward when stopping. She directed me to another location and we decided that the issue was not mission critical. It made for an interesting if not slightly unnerving trip that we heard/felt the clunk whenever we stopped.
JIMMY RClean the inside of the windshield better.
Eric GJust moved and have used the location on clover Dale twice in the last month. The lady the runs is extremely helpful and knowledgeable. She explained the after hour drop off to the T. Thank you for your hard work!
JAKOB JThe lady that helped me was great! Very friendly and capable, great at moving the trailer and hitching.
Ryan MThey made it extremely easy to pick up and drop off, even after hours.
JAKOB JAll good, Five Stars!
Troy MThis location was great! Equipment was ready, easy to get to, customer service was above and beyond, and the return process was flawless also. I will be coming back!
ryan mNice location and the front desk lady was friendly and helpful. Easy check out and check in.
Dave RI've rented several trailers from this location and have been so impressed with how friendly, knowledgeable, and prompt the staff here is. I should have made note of the name of the employee who's helped me, but she is the reason I will continue to go out of my way to prioritize using this location for future rentals. Past experiences with other locations have made clear to me that not all Uhaul locations are equal when it comes to customer experience - and this one certainly rises above others in the area.
Warren MNo complaints
Carey AGreat customer service
Adolfo GEven this review was trouble. Your management is bad.
Dan WNothing! We have a business and use the trucks quite often. Always amazing
BRUCE WNothing
Jeff LThe operator of this location was wonderful! Personable, professional and understanding of our situation. Would definitely recommend this location.
Sandra MFriendly and very helpful.
Michael GWas told that the truck was full, but the tank was barley 3/4 full. I drove the truck less than 10 miles. I was told to return the truck with a full tank. It took a little over $40 to fill the tank. Would recommend that someone check to make sure how much is really in the tank.
ken b