Customer Reviews for Storage In Motion
(U-Haul Neighborhood Dealer)

127 reviews

3508 Brecksville Rd   Richfield, OH 44286

(234) 246-5233

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 5/22/2022: Closed

Services at this Location:

Contact Us

(234) 246-5233

3508 Brecksville Rd
Richfield, OH 44286

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 5/22/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jillian B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Customer did not leave a comment.

Hope B. 
Rating:
5.0

Thank you!

Anthony U. 
Rating:
5.0

The staff were very helpful, kind and friendly

Lisa F. 
Rating:
4.0

Customer did not leave a comment.

PALMIER G. 
Rating:
1.0

A pice was rubbing on the tire and the owner had me take it off Only 1000 miles on the truck The owner was nice . I didn't have a good experience Took one hour just to get the lock box open

Douglas M. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Service was very efficient , truck was ready to go as I arrived and all went well

BOWMAN D. 
Rating:
5.0

The service here was great. Best experience I have ever had while renting a uhaul.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

DAN O. 
Rating:
5.0

Everything was great!

Gretchen K. 
Rating:
5.0

Customer did not leave a comment.

SEAN H. 
Rating:
3.0

We dropped off after hours, using the App was ok.

Jackie L. 
Rating:
5.0

Staff was wonderful! Got us in and out quickly, made sure we had everything we needed, explained everything to us, helped us get the trailer hooked up and make sure we knew everything we needed to know. Quick and easy!!

Alanna D. 
Rating:
5.0

Seamless What else is needed

DANIEL M. 
Rating:
5.0

Good experience overall.

RICHARD K. 
Rating:
4.0

The people at Storage in motion were fine. My issue was with the fact that I was supposed to pick up the trailer at a much closer location and didn't find out that I had to pick up 30 miles away until I called to see if I could stop a little later in the day. I had to cancel lunch with my family to get there in time - very inconvenient.

ROSSC D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON T. 
Rating:
5.0

Great expedited service, inviting professionals with great service.

Vera L. 
Rating:
5.0

Best place to rent a U-haul from. Thank you

Laura F. 
Rating:
4.0

the experience was good on the commercial side, but the cab was filthy and truck looked and drove like it was past it's time. Pricing and ease of booking was good.

Mark D. 
Rating:
5.0

They were so nice and helpful here. I would absolutely rent from them again because of the superior service I received!

NATHAN L. 
Rating:
5.0

Great experience the people I dealt with were knowledgeable and friendly

Brian C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JOYCE M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
5.0

The automatic checkout did not work. It would not allow location even though my location indicators were on. This has happened with several rentals.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

BRANDON Y. 
Rating:
5.0

Nothing. They were very friendly and helpful. They were thorough in making sure the trailer was hooked up properly and the lights were working well. They permitted us to drop off the trailer on Sunday despite being closed. That kept us from having it in our driveway overnight and having to backtrack to return it the next day. So very helpful. Thanks. We will reach out to you all again when we need a U-haul.

RAE G. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G. 
Rating:
5.0

Good job

LLOYD P. 
Rating:
5.0

Very nice owners! Super helpful and friendly!

WILMA M. 
Rating:
5.0

We could not be happier. Extremely professional and helped with all our moving needs recommending boxes, pads, etc that we may need.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
2.0

Don't change the pickup location the day of the purchase, or don't send a text when the new drop-off location was not confirmed.

Scott B. 
Rating:
5.0

Great staff, friendly and helpful

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Valerie O. 
Rating:
5.0

They took good care of me quickly. Location is an asset to I haul organization.

TYRONE R. 
Rating:
5.0

Customer did not leave a comment.

JANICE J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Very professional family and very cooperative with our crazy schedule trying to get our son moved. Will use this location again.

CARRIE S. 
Rating:
5.0

For starters have cruise control. If I had cruise control I would have saved a lot of gas. Also let people know there is a governor on the truck. I couldn't go the speed limit in Texas or Oklahoma because the truck is set to max speed of 75.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Friendly staff. Easy pick up and drop off after hours. Thank you! Will use again!

Albert K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

Roland J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

John and Jason are the best. Took care of me and made sure my move went smoothly!

GRACE F. 
Rating:
3.0

Spent (2) hrs cleaning the animal hair out of the seats, the food, dirt, and gunk that was on the floor, and swept the cargo area before I could use the rental.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

Arrow sign pointing to Uhaul drop off pointed to a vacant gravel parking lot..had to retrace to front of building for correct dropoff. Also should tell renters they need to have the Uhaul app installed beforehand to facilitate after hours dropoff.

Charles F. 
Rating:
5.0

Since it was back to college week, it was difficult finding a trailer to rent. After initially not having one available, this local location contacted me at the last minute that they had a trailer available to rent. It was quick and easy and appreciated their help. We have rented from here before and always great service.

ALEXANDER B. 
Rating:
5.0

Friendly and helpful staff.

Mike L. 
Rating:
5.0

Wonderful customer service. Staff was incredible helpful and personable.

Alexander S. 
Rating:
4.0

The location was great. Every other part of this transaction was a complete disaster: I was overcharged. It was very hard getting that fixed.

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

NAJIA U. 
Rating:
4.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Mckinley S. 
Rating:
3.0

Location needs signage

FRANKLIN G. 
Rating:
5.0

We will go out of our way to use this location in future.

MEREDITH S. 
Rating:
5.0

Customer did not leave a comment.

Lorand C. 
Rating:
5.0

Customer did not leave a comment.

Lorand C. 
Rating:
5.0

Customer did not leave a comment.

REGAN B. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Nothing - rental went very smoothly

Michael S. 
Rating:
5.0

1st time user, this location was helpful and made it easy for me!

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Valerie O. 
Rating:
5.0

You guys are the best and the service was phenomenal. One thing I would recommend is a sign board at the entrance. I missed my turn getting in cause your UHAUL signboard is deep inside and cannot be seen from the main road.

VIJAYAKUMAR R. 
Rating:
5.0

Very easy to work with and friendly!

KRISTI E. 
Rating:
1.0

The Uhaul service is excellent, except for the wrong calculation of the driving distance. We rent an Uhaul to drive from Northfield, Cleveland, Ohio to Fort Smith, Arkansas and the distance is about 1000 miles (+/- 10 miles) but the Uhaul estimated 1207 miles, we have to pay extra about US $200 for 200 miles for this trip (instead of paying about US$1200, we paid US$1400 plus). The receipt indicated that we used only 1007 miles. We hope that the Uhaul can recalculate and reimburse us. Thanks, Luat Le Cell: 440-405-5244Email: lekimluat@gmail.com 

LUAT L. 
Rating:
5.0

The equipment that I needed was available and ready. Staff was knowledgeable and friendly. Pick up and return was quick and easy.

SCOTT R. 
Rating:
5.0

The equipment was excellent and the people were especially helpful and professional.

CHARLES N. 
Rating:
5.0

Everything was great

RICHARD R. 
Rating:
5.0

Rachel and Jason went above and beyond to help us out with our truck rental. The customer service was excellent.

MAYA M. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

I am very happy with the rental and service. I can't think of a recommendation, everything was great.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

Mohamed Hossam S. 
Rating:
5.0

Easy in and easy out. Friendly professional, took time to help attach trailer.

Joseph G. 
Rating:
5.0

A buck a mile can get pricey quickly - you can probably grab a lot of business with lower rates

JAY S. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Personnel were very helpful. Everything was perfect.

ERIC W. 
Rating:
5.0

My tundra broke down and the nice people at storage in motion brought a 22' truck for me to use as they helped unload from the 6x12 trailer into the uhaul truck after hours. I can't thank them enough.

MARK B. 
Rating:
1.0

Maintain your trucks better. Vehicle began misfiring and backfiring violently soon after loading and sprung a bad exhaust leak an hour into our drive to our final destination and we had to pull over to the side of the road, the office told us to call customer service. Customer service offered us nothing but an hour hold time we could not abide. We called back to the Richfield office and the lady told us the truck was still safe to drive. We finished our trip but with extremely loud engine noise, gas fumes choking is in the cab and drastically reduced gas mileage and acceleration. We were offered a 10% discount but I believe that we deserve more.

ZACHARIAH B. 
Rating:
5.0

Customer did not leave a comment.

Andrew Thompson B. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

What is the point to check in online if it needs to be repeated on pick up location manually? I had another reservation a week ahead but I could not use it because Uhaul site was down. I waisted a lot of time and it broke down all my plans. I expected some discount for this reservation. Also I believe Uhaul may have an option to use hard paperwork as a backup in case of internet issue. Customers time is also valuable.

ALEKSEY Z. 
No reviews have been submitted for this location.

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