Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had trouble with the app otherwise everything was great.
ANITA H.
Rating:
5.0
Not a thing! The location is great, the equipment was available, and the staff was outstanding. Highly recommend!
CRAIG WEBSTER S.
Rating:
5.0
Great service highly recommend
Michael M.
Rating:
4.0
Customer did not leave a comment.
Sally S.
Rating:
4.0
Mobile process is too long.
Storage place was good.
Would definitely use again but would not use mobile app.
Carol J.
Rating:
5.0
In my eyes nothing. Every thing was wonderful thank you.
jacquelin P.
Rating:
5.0
Easy return
Steven J.
Rating:
5.0
Manager was super friendly and helpful. Excellent service, clean and well-]organized offices, and great customer service!
Charles E.
Rating:
5.0
This U-Haul rental retail outlet is the best. ALWAYS great service, equipment is always clean and well maintained, and they have plenty of box stock if you need it.
Richard W.
Rating:
5.0
Customer did not leave a comment.
Ali A.
Rating:
5.0
Customer did not leave a comment.
HANNAH L.
Rating:
5.0
Customer did not leave a comment.
HANNAH L.
Rating:
5.0
I had a quick and friendly appointment at pick up. The equipment was like new and work out great. Drop off was painless and quick.
Matt B.
Rating:
5.0
Customer did not leave a comment.
PATRICIA Z.
Rating:
5.0
She was great and friendly
Ronnie G.
Rating:
2.0
I had to hook up my own trailer
ROLLIN JAMES M.
Rating:
5.0
Customer did not leave a comment.
Jerick T.
Rating:
5.0
Customer did not leave a comment.
Anna G.
Rating:
5.0
Customer did not leave a comment.
DILLON JACOB H.
Rating:
5.0
Customer did not leave a comment.
Alexis B.
Rating:
3.0
Customer did not leave a comment.
randy S.
Rating:
5.0
Customer did not leave a comment.
Gregory H.
Rating:
5.0
Other than the 4 emails and 3 text messages before I even picked up the trailer everything went smooth.
Ken V.
Rating:
4.0
Customer did not leave a comment.
Jennifer S.
Rating:
5.0
Customer did not leave a comment.
Scott F.
Rating:
3.0
Customer did not leave a comment.
Nancy V.
Rating:
5.0
Customer did not leave a comment.
JEREMY F.
Rating:
5.0
Customer did not leave a comment.
Stephens N.
Rating:
5.0
Van had a horrible noise, previous customer left food wrappers behind the driver's seat that I didn't see when I got in oil pressure was very low
collene A.
Rating:
4.0
I turned in my trailer 2 days early so hoping I will get a return back onto my credit card. The person at the desk was busy, but very professional.
randy H.
Rating:
5.0
Customer did not leave a comment.
David K.
Rating:
4.0
Customer did not leave a comment.
Mark M.
Rating:
5.0
Customer did not leave a comment.
ASIA C.
Rating:
4.0
U- hall needs to work on a better app. Too many Questions. Not sure if you got reserved or not.. return app was a pain too. Drivers door was messed up.
Andrew P.
Rating:
5.0
Customer did not leave a comment.
DAWN M.
Rating:
5.0
Customer did not leave a comment.
HANNAH L.
Rating:
5.0
Wonderful experience with awesome staff at this location! Will definitely use this location for any moving needs I have in the future and will definitely recommend to friends and family!
Holly P.
Rating:
5.0
Staff was very pleasant and helpful
Carl B.
Rating:
5.0
Customer did not leave a comment.
beverly O.
Rating:
4.0
Customer did not leave a comment.
ANTHONY K.
Rating:
5.0
Very nice experience. I reserved the trailer online and it was ready to go when I picked it up, The U-Haul folks were very pleasant and helpful. They hooked the trailer up for me, checked the lights, and I was good to go.
Keviin M.
Rating:
5.0
Customer did not leave a comment.
ADRIAN C.
Rating:
4.0
Very friendly, helpful and timely service. The overall experience with this U Haul location was superior to any other, and frankly, much better than expected.
Charles E.
Rating:
5.0
Smooth and easy right when I needed it, thank you so much for such a great rental experience.
Steven P.
Rating:
4.0
Location was not well marked for their name.
Steve W.
Rating:
5.0
The service was very good- no issues. They explained things well, made sure the hookup was correct and made it very easy. The drop off video made that easy as well. The trailer did leak, but that was not the local vendor's fault.
Carl M.
Rating:
5.0
Customer did not leave a comment.
Leonard H.
Rating:
5.0
Customer did not leave a comment.
Leonard H.
Rating:
5.0
Customer did not leave a comment.
BRIAN W.
Rating:
5.0
Customer did not leave a comment.
Matthew S.
Rating:
5.0
Customer did not leave a comment.
Tim C.
Rating:
5.0
Customer did not leave a comment.
ROBIN W.
Rating:
5.0
Customer did not leave a comment.
Jeremy S.
Rating:
4.0
They changed our drop off location to Tecumseh so after another long call to Uhaul we finally got it accepted in Adrian. We were hot and exhausted and should not have had to waste time with phone calls just to pick up and return the truck. At this point I WOULD NOT recommend Uhaul to anyone.
Warren A.
Rating:
5.0
Customer did not leave a comment.
sherri C.
Rating:
2.0
After several phone calls and going in there to make sure the dates were correct because I kept getting text saying different things. I got a phone call from the owner telling me I was late returning the uhaul when I tried to tell him what trouble I had with the dates he was nothing but a jerk. His girls were wonderful! He is a jerk and being a business person should know better!!!! I will never rent from him again! I hope he learns some manners in talking to his customers!
CHERYL V.
Rating:
5.0
Customer did not leave a comment.
noreen E.
Rating:
4.0
Customer did not leave a comment.
Monte M.
Rating:
5.0
Customer did not leave a comment.
Sheila Y.
Rating:
5.0
Women were helpful and friendly.
sherri C.
Rating:
5.0
Customer did not leave a comment.
Dejarenae B.
Rating:
5.0
Customer did not leave a comment.
colleen A.
Rating:
4.0
don't move, it's too much work
John S.
Rating:
5.0
Customer did not leave a comment.
David R.
Rating:
5.0
Customer did not leave a comment.
ESTEBAN G.
Rating:
5.0
All went well except I was charged wrong but upon calling uhaul I found out that it had been taken care of. So all was good
tom M.
Rating:
5.0
Customer did not leave a comment.
Joann A.
Rating:
4.0
Work on the app. I regret not calling the lady back because the app would freeze or not upload photos we had to switch back and forth the phones cause they wouldn't work. Other than that it was not bad.
Mercedes S.
Rating:
3.0
Yes, you can return part of the money, if we only have the U-Haul for 6 hours and not charge for the whole day.