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JACOB D
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Garrett SGreat service throughout the experience
Patrick BNo lock on truck Was dirty in the back. Rep at the counter was really nice.
CARLOS GDee was GREAT!!! Got me exactly what I needed in a jiffy!! Definitely recommend her for your uhaul needs!! Thanks Dee
JAMES BEverything was great and DEE was wonderful
CHRISTOPHER MStock the vehicles with blankets and a dolly. Don’t accuse people of stealing gas. The regional “manager” Ryan needs to read a book on how to treat people, try Carnegie maybe. He is real cocky and rude.
Andrew PI did not talk to anyone it was after hours for drop off. They charged me 40 dollars for cleaning-although we left it very clean inside. The outside was the same as when we picked up. Plain unethical. Not right at all.
MARY MThe doors on the truck were difficult to shut
KIMBERLY DI believe her name was Dee, front desk manager, was totally awesome friendly and very businesslike, I will be back thanks to her
JEFFREY CDee was wonderful, so sweet and extremely helpful. We’re a young family and she made the process so smooth & easy!!! Thank you Dee!!!
Molly CDropped off after close, no contact with staff
CHRISTOPHER PThere is not a key drop box at this location. Had to toss the key through the mail slot in the door. This is not very secure as someone could open the slot and steal the key.
JASON MHad glass in the cargo area and had to sweep it after stepping on it a few times. The particular truck i drove was worn out and smelt very musty in the cab. Radio didnt work which made for a boring drive.
JAMES BMs.D was friendly and did her job well.I would recommend this location.
VASU SSolamente necesito que me envíen la factura a mi email, no he recibido. Es oslemape@gmail.com
OSCAR MRepresentative was excellent
Alexandra MThe lady working there was fun and friendly. We felt very welcomed. Both pickup and drop off were a breeze. Thanks!
Kristen WNone of the moving dollys or pads that I reserved were available in the truck. I had to go get those elsewhere so that delayed my starting time for moving by 1 1/2 hours. Also returning the truck after hours did not work because the app would not work. I got several calls asking where the truck was because they were not in a hurry to check the truck in even though I dropped it off the night before it was due. Definitely would not recommend this location. Their customer service is terrible. They say they are a storage facility and are not too worried about their trucks or equipment.
LINDA HD was awesome! She was So sweet and helpful!
Tyler HDee was fantastic to work with!
Craig UNothing Dee was amazing!
Bryce CGreat
GILBERTO NThe cab of the truck was dirty and had left-over fast-food containers under the seat. The center console had a couple different colored things spilled over and in it. If the pick up was on a day when the facility was open, I would have refused the truck. The people at the facility are fantastic to work with and have always been very helpful.
Rich OOMGosh the lady working at the desk was fantastic and answered all questions. She is very nice and super helpful!! She has excellent customer service!!!
Kimberly GDee was amazing as well as a lifesaver! Her attitude was so inviting and she was so funny. I use U-Haul quite often, but I believe I just found a new U-Haul home or 1st choice. Thank you Dee!
Keion AYou wanna talk about U-hauling? Get ahold of Dee for all your trucking needs. This does it right
Thomas SEverything went great. People working there at location very nice and helpful.
Will AThe U-Haul customer service person (Dee) was awesome to work with and very joyful in helping us.
Rheo FI usually have a great experience booking with U-Haul, and this location held up to that standard and provided the smoothest booking I've had to date. We were greeted by a friendly face upon arrival, check-in was quick and efficient, and drop-off was a breeze! I would absolutely book at this location again and will recommend to others in the area. Thank you for making a stressful change (moving) seamless on your end!
Rachel MNo one was there during business hours
Matthew DThe location needs better signage showing the availability of U-haul rental at the location.
Paul PI'm not satisfied. I delivered the truck the same day with its gasoline. And they charged me much more. I do not recommend.
Susje LI was charged for furniture pads I did not get.
Tara SIt was on a Sunday and they were closed but my grand son rented a storage unit there and it they were very nice and attentive
marylou EThe process The lack of help The vehicle was dangerous to drive, had severe wobble while driving
FRED MThis location is AWESOME. Your app sucks. Slow. Unresponsive. Ridiculous. Awful experience.
Jon SNothing, Ryann was so professional and courteous what a pleasure to deal with her!!!
Ronald REverything was fine
Ronnie B