Keep up the good work. Thank you!DERDRICK B.
Customer Reviews for Storage Locker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James D.
Y'all can fix the return your truck on the website. I put the right mileage for what I was suppose to do so y'all knew. Then I had to pay $15 bcz I typed the wrong number. Uhaul is stupid and I won't recommend uhaul to ANYONE!!!!Lillian V.
Great store and location. However, it would be a great thing for a maintenance tech to be onsite to actually thoroughly check out each and every vehicle. 1.) The motor had a roaring sound and loud ticking noise and 2.) The left front and rear wheel seals had leaks that need to be addressed immediately.JEFFERY S.
Reservation was a pain, the manager at 7399 US-64 E wasn't of much help with the reservation's issue. His lack of courtesy, empathy and clear communication only pushes costumers to find other company. The same thing happened at 5315 Summer Ave location with one of the ladies over there. Frankly, these two incidents in the same day leaves a negative impression of U-haul's costumer service. Luckily, the lady at 6303 Summer Ave. was very kind and professional.JUAN C.
terrible location, no signage, closes too earlyCarl S.
The lady that I got my truck from was extremely helpful and very professional. The only problem I had was with the long, long wait on the phone for your customer service 1-800 #. My wait time was an entire hour. You need more help with calls!!KATHY S.
The staff was very friendly and had great advice on making my moving experience easier. Would definitely use again.MATTHEW R.
Customer did not leave a comment.LANDRON L.
DO NOT RENT WITH UHAUL! Not for long distances.TAYLOR F.
Customer did not leave a comment.Maurice P.
Customer did not leave a comment.Maleena O.
Brandi, with Storage Locker on Summer Avenue Memphis,TN was very helpful. I will recommend Storage Locker for my friend's U Haul needs. MarkMARK M.
Customer did not leave a comment.ANNTANISE L.
Great JobROBERT F.
This was good within itself and thank you againGEORGIA S.
Customer did not leave a comment.Jennifer L.
Friendly customer serviceCraig F.
This location is apparently closed on Mondays, but that was not conveyed to me! I drove the truck and auto-carriage to the site for a drop-off, only to find they were not open. Fortunately after lots of phone calls, someone came around and let me leave the rental pieces.RUSSELL W.
The lady working at this location was on the edge of rude or maybe she just woke up ... I don't know for sure but I did not get that feeling of customer service. She read the contract details to me like it was painful for her and the truck had bits of trash both in the cab and in the back of it. However, I have began to expect that type of customer service and trashy conditions from Memphis, Tennessee.Dale A.
Customer did not leave a comment.Soledy R.
I've never been so happy to drop off a uhaul and end my business with this company.William R.
Equipment should be checked over. Accidents happen but the lick not being on the hitch could have ended horrible. I didn't know it was gone. I don't know enough about trailersPatricia S.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.Jerald J.
Customer did not leave a comment.Ashlee J.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Greg J.
Customer did not leave a comment.Rhonda H.
Lower your monthly rental feesALAN G.
Communication. I've been one thing and charged way to much. Also I've been waiting for someone to call me back for 2 days..Kristopher T.
Customer did not leave a comment.Tryniti J.
Customer did not leave a comment.william S.
Customer did not leave a comment.Jemari B.
Customer did not leave a comment.john B.
Customer did not leave a comment.David F.
Nothing to improve for this rental. U-Haul employee was excellent!SHAUNELLE L.
I had issues finally getting a pick-up location. We scheduled our pick-up at the Stage Road location, very convenient to our home, a week in advance. The day before our p/u, our location was changed to an inconvenient location. My wife dropped me off at work and I was going to have to UBER to the new location. On the p/u day, our location was changed yet again to a location further from my work. UBER would have been expensive, so my wife picked me up from work and took me to the new, 3rd, location. I don't understand why vehicles cannot be shuttled from one location to another within the same metropolitan area. After we finally received the truck, all went well.William A.
Brandy at Storage Locker and Uhaul on Summer was very rude when returning the truck. Yes I was running late due to moving across town and picking up my things from 2 places moving into one but once arrived back at storage locker and uhaul on summer, brandy greeted me at the front door to get the key by first words â€œyou are way late â€œ and I tried to explain the issue she took the key and said umm hmm and shut the door not a thank you not a how are you not a how was everything, she has no customer service. Will never go back thereJames J.
Before I finally got a rental I was told there were two other rentals available after going from one city to the next...that was not a good experience...I started late and was still expected to return by 6pm...impossible...I tried my bestSHERICA D.
Customer service was excellent professional .She knew her jobMary H.
you're doing a great job! thank you!Jimmy L.
I have no complaints customer service was excellent the customer service rep deserves a raise extremely helpful answered all my questions thoroughly. Please give her a raise it's been a long time since I've had a better customer experience.Eugene M.
Customer did not leave a comment.William B.
Customer did not leave a comment.Ashley B.
No commentCathy R.
Customer did not leave a comment.Jaime T.
Don't quote one price a charge double!!!Darian P.
Customer did not leave a comment.Mary G.
The next time please make sure the customer knows that the pick up location is not an actual Uhaul store.Bridgett D.
Customer did not leave a comment.Ligita C.
Customer did not leave a comment.LEE C.
Maintain the trucks better, 27 foot truck with bad breaks. The lock on the back sprung back really fast and smash my finger! For trucks that big a back up camera would be a good safety precaution. The truck was filthy in the inside trash on the steep rail. The window crank handle fell off when we closed the door! It doesn't have a parking place where the customer can pull out a 27 foot + truck without having to turn around by the grace of God and not almost destroying the truck, building, gate and everything else in the vicinity.Andre W.
You all gave us a truck that quit on us. We had to jump the uhaul off to crack it back up.latoya B.
Customer did not leave a comment.shawn S.
Customer did not leave a comment.John A.
Customer did not leave a comment.Elizabeth N.
Customer did not leave a comment.Billy J.
Customer did not leave a comment.DaQuan P.
Customer did not leave a comment.Cynthia H.
I ordered a 20' truck, appliance dolly and pads one week prior to needing the vesicle. The main uhaul called the night before to confirm the location. The day of the rental the location called to explain that they didn't have the appliance dolly or 1/2 of the pads. The only option they gave me was to go to another location to get these items. I instead cancelled the pads and dolly. Why rent a week in advance if you can't have the equipment ready? I've used u-Haul a lot overt the years, but it may me time to look at other options.James F.
Customer did not leave a comment.Christy B.
Customer did not leave a comment.Davidethan R.
Furniture dolly was unusable. When I tried to move it for the first time I noticed the rubber was broken off the wheel. I also needed a hand cart with a nylon strap. The call center agent said this location could rent one to me. When I arrived, there was nothing available. However, the Storage Locker employee was very nice.Thomas J.
I reserved 2 dozen furniture blankets and that's what was confirmed the day before pickup. At 2pm on pickup day, I received a phone call informing me that they could only find 18 of the 24 furniture blankets that I reserved. When the lady asked me if that was ok, I told her that I reserved what I needed or what was confirmed and she proceeded to tell me that the person who confirmed my reservation didn't even work in the store and could not promise me anything. I think it is very unprofessional to blame her not having enough to cover my reservation on the person who confirmed my reservation not even working at her store.Melinda M.
Customer did not leave a comment.eddie J.
When a customer makes an early appointment for a pick up online 2 weeks in advance, and pays for it, don't call the day before that afternoon and say it's going to be later and at a different location.Abner W.
Customer did not leave a comment.Broderick D.
Everyone was friendly and accommodating nice atmosphere. The location on Hwy 64 is closer to my house. However at the Hwy 64 location I was told to get online to get pricing and reserve. Very rude! Will always use Storage locker location.Marvin H.
Customer did not leave a comment.Tasha N.
Customer did not leave a comment.Max J.
Location was understaffed. Had to wait 45 minutes even though I had completed Express checkin in advance. Trailer Jack was broken... had to pay another customer $10 to help me move the trailer tongue because the girl behind the counter couldn't do it. Also, she had never dealt with Express check in before and didn't know how to access my info on her computer.Alan M.
Everything was great . Storage locker helped me out I when I was in a big pinchSam H.
Customer did not leave a comment.Brad S.
The customer service agent was super friendly and the customer service was excellentSamekia T.
Customer did not leave a comment.Don D.
Customer did not leave a comment.Jennifer R.
We had a great experience and the lDy thT helped me went aboveand beyond to getme set up with truck., you do n o t.pay her enough. Was ve f y friendly curtious and belpdul.. We are planning on geti.g anoher truck tomorrow. Thank you.donna M.
Customer did not leave a comment.Ronrico D.
It was a horrible experience, I choose to use the mobile pick because I needed it before they opened, the lock box was another truck, not the one I was using, and a smaller trailer was hooked on to the truck that I didn't request, after about 45 minutes of someone telling me where key was and calling some to tell me how to get trailer offZandra P.
Customer did not leave a comment.Christian K.
Customer did not leave a comment.Irene M.
the desk attendant on Saturday was SO nice and friendly.....she brought the hand truck out to my car and very kindly loaded it for me....I didn't tell her but I was so appreciative because I have rheumatoid arthritis.....likewise on Monday AM when I returned the equipment she was right there at the front desk, and her desk partner came out to my car and unloaded the hand truck for me......once again so appreciated by me with my arthritis...... this location was a bit out of my way, but because of these 2 very nice associates I will go out of my way to use this location again, and hope that I get her again at the front desk!....... she was A++++ customer service!!!! S.W.Suzanne W.
Easy pick-up/drop-off. Small facility with limited resources.Mark A.
Customer did not leave a comment.Joey B.
Customer did not leave a comment.rob N.
Customer did not leave a comment.Jeff M.
They could do a better job cleaning the truck.jarrett J.
Customer did not leave a comment.roger I.
Great customer service she is very good at her jobKizzy R.
Great customer service!Keith S.
The lady who helped us was very nice and helpful. I would highly recommend this location to anyone. Thank you.rita H.
Not sure about recommending. The pick-up process DID NOT WORK as noted online or on the video. Also, I WAS BILLED TWICE for this trip. Please reimburse me whichever of the two amounts is incorrect.Dlynne C.
I reserved one two days before I picked it up, the day before I picked it up, I was notified that the truck wasn't available where I wanted to pick it up, I'd have to go 3 mi further, but they didn't open till 10am. I was wanting to get it at 730am. Then when I returned it, I thought I picked a place close to where I was going, but no, I had to take the truck 18 miles outta my way in rush hr traffic . I passed 2 uhaul places on the way when I had dropped it off.Michael S.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.william M.
On Time and ready to go with all equipment rented via early online request prior to move. Customer Service person was excellent.Mark C.
Your staff personnel at this location at time of pickup was very professional and courteous ....My rental experience was wonderful. thank you I will be back.Anthony H.
Pull and have paper ready due to it cuts into your rental time.Cynthia D.