Customer Reviews for Storage Locker

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Locker

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LEE C. on

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Andre W. on

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Maintain the trucks better, 27 foot truck with bad breaks. The lock on the back sprung back really fast and smash my finger! For trucks that big a back up camera would be a good safety precaution. The truck was filthy in the inside trash on the steep rail. The window crank handle fell off when we closed the door! It doesn't have a parking place where the customer can pull out a 27 foot + truck without having to turn around by the grace of God and not almost destroying the truck, building, gate and everything else in the vicinity.

latoya B. on

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You all gave us a truck that quit on us. We had to jump the uhaul off to crack it back up.

shawn S. on

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John A. on

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Elizabeth N. on

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Billy J. on

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DaQuan P. on

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Cynthia H. on

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James F. on

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I ordered a 20' truck, appliance dolly and pads one week prior to needing the vesicle. The main uhaul called the night before to confirm the location. The day of the rental the location called to explain that they didn't have the appliance dolly or 1/2 of the pads. The only option they gave me was to go to another location to get these items. I instead cancelled the pads and dolly. Why rent a week in advance if you can't have the equipment ready? I've used u-Haul a lot overt the years, but it may me time to look at other options.

Christy B. on

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Davidethan R. on

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Thomas J. on

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Furniture dolly was unusable. When I tried to move it for the first time I noticed the rubber was broken off the wheel. I also needed a hand cart with a nylon strap. The call center agent said this location could rent one to me. When I arrived, there was nothing available. However, the Storage Locker employee was very nice.

Melinda M. on

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I reserved 2 dozen furniture blankets and that's what was confirmed the day before pickup. At 2pm on pickup day, I received a phone call informing me that they could only find 18 of the 24 furniture blankets that I reserved. When the lady asked me if that was ok, I told her that I reserved what I needed or what was confirmed and she proceeded to tell me that the person who confirmed my reservation didn't even work in the store and could not promise me anything. I think it is very unprofessional to blame her not having enough to cover my reservation on the person who confirmed my reservation not even working at her store.

eddie J. on

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Abner W. on

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When a customer makes an early appointment for a pick up online 2 weeks in advance, and pays for it, don’t call the day before that afternoon and say it’s going to be later and at a different location.

Broderick D. on

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Marvin H. on

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Everyone was friendly and accommodating nice atmosphere. The location on Hwy 64 is closer to my house. However at the Hwy 64 location I was told to get online to get pricing and reserve. Very rude! Will always use Storage locker location.

Tasha N. on

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Max J. on

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Alan M. on

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Location was understaffed. Had to wait 45 minutes even though I had completed Express checkin in advance. Trailer Jack was broken... had to pay another customer $10 to help me move the trailer tongue because the girl behind the counter couldn't do it. Also, she had never dealt with Express check in before and didn't know how to access my info on her computer.

Sam H. on

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Everything was great . Storage locker helped me out I when I was in a big pinch

Brad S. on

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Samekia T. on

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The customer service agent was super friendly and the customer service was excellent

Don D. on

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Jennifer R. on

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donna M. on

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We had a great experience and the lDy thT helped me went aboveand beyond to getme set up with truck., you do n o t.pay her enough. Was ve f y friendly curtious and belpdul.. We are planning on geti.g anoher truck tomorrow. Thank you.

Ronrico D. on

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Zandra P. on

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It was a horrible experience, I choose to use the mobile pick because I needed it before they opened, the lock box was another truck, not the one I was using, and a smaller trailer was hooked on to the truck that I didn’t request, after about 45 minutes of someone telling me where key was and calling some to tell me how to get trailer off

Christian K. on

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Irene M. on

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Suzanne W. on

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the desk attendant on Saturday was SO nice and friendly.....she brought the hand truck out to my car and very kindly loaded it for me....I didn't tell her but I was so appreciative because I have rheumatoid arthritis.....likewise on Monday AM when I returned the equipment she was right there at the front desk, and her desk partner came out to my car and unloaded the hand truck for me......once again so appreciated by me with my arthritis...... this location was a bit out of my way, but because of these 2 very nice associates I will go out of my way to use this location again, and hope that I get her again at the front desk!....... she was A++++ customer service!!!! S.W.

Mark A. on

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