Customer Reviews for Storage Max Tyler
(U-Haul Neighborhood Dealer)

830 reviews

4911 Old Jacksonville Hwy #100   Tyler, TX 75703

(903) 581-7007

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(903) 581-7007

4911 Old Jacksonville Hwy #100
Tyler, TX 75703

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LAURA E. 
Rating:
5.0

The representative behind the desk was excellent!!!!

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Elder H. 
Rating:
5.0

Again, the cost was outrageous

Scott S. 
Rating:
5.0

Customer did not leave a comment.

JERI S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

CHLOE W. 
Rating:
5.0

Customer did not leave a comment.

LORI D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

CATHY R. 
Rating:
5.0

Very friendly and helpful

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

JA DARIUS H. 
Rating:
4.0

Everything went very smoothly

CLIFTON C. 
Rating:
5.0

I had a great experience at this location the people were very nice and professional

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Ruby H. 
Rating:
5.0

staff always friendly and helpful

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

CARI M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

Camry D. 
Rating:
5.0

Keep doing what you're doing!!! Great job

JONATHAN JR W. 
Rating:
4.0

Fast and easy.

WILLIAM L. 
Rating:
5.0

Great Service!

AARON THOMAS C. 
Rating:
2.0

Booked online. Booked an appliance dolly & a furniture dolly. Location had neither. By booking online I thought I was saving time. My husband was in the office for 30 minutes. Ended up with no dolly's & a truck with no gas. Not just low on fuel, NO GAS!! The gage said 9 miles until empty. I rented a truck in September from another location, online. There were zero issues. I had that truck picked up with all the equipment I needed in 10 minutes. Yall have a problem @ storage Max. Never again!!

Bruce G. 
Rating:
5.0

John and Josh offered great customer service.

Amanda T. 
Rating:
5.0

Very kind

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

TAMELA M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
4.0

The trailer had a broken part and instead of changing it out for another pice. Of equipment they still have it time

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

1st class operation.

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Great location, with excellent service. Would highly recommend.

CHARLES S. 
Rating:
1.0

Document the milage correctly and mark it in front of customer at turn in and express mileage at truck turn in. I was charged for over sixty miles yet my route one trip full circle was tracked at 49. Unfortunately I did not take pictures to document the milage but I won't make that mistake again. I would not recommend this location.

Jenifer H. 
Rating:
5.0

Customer did not leave a comment.

Okocha Joel S. 
Rating:
4.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

The staff were very busy when we picked our truck up, but they were extremely patient with every customer. We decided, at the last minute, to rent a dolly, but they did not have enough of the ones we wanted. The one they had was fine, but they gave us extra felt covers to help. We were very pleased.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
3.0

One employee tells you going to do something and never puts under contract. Then other says totally different. PLUS gave wrong address to return so charged extra mileage

DONNA P. 
Rating:
5.0

Nothing,just keep John and Josh there to keep delivering that professional customer service!

Reginald L. 
Rating:
5.0

Customer did not leave a comment.

Dominique O. 
Rating:
5.0

Customer did not leave a comment.

Austin D. 
Rating:
5.0

The only issue was the inside of the windshield was filthy and had hand prints on the passengers side.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

ERIN HALEY W. 
Rating:
1.0

Don't tell the customer you ring them up as residential to save them money when they're a business account spent twice what I should have because I trusted a stupid guy at the counter

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

LINDA V. 
Rating:
5.0

Customer did not leave a comment.

Chataka W. 
Rating:
5.0

Customer did not leave a comment.

Carie H. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

SONYA B. 
Rating:
5.0

Josh was professional, helpful, kind, and knowledgeable. Thanks, Josh!!!

MARY W. 
Rating:
5.0

Customer did not leave a comment.

FAITH CHARITY D. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Not thing

James G. 
Rating:
3.0

Customer did not leave a comment.

Shqunta B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Good people. Very helpful.....

RAY GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Rajesh S. 
Rating:
2.0

Reservation was not in system. Delayed trip by over an HR. This is 2 times in a row this has happened. Josh was very helpful in trying to remedy the situation..

Vickie M. 
Rating:
1.0

The truck was not swept and cleaned out. There were no travel blankets. And charged me for 104 miles when we drove less than 30. I was told to come back Monday to get the issue looked at.

David H. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
5.0

These guys are great. The place is clean, the staff are professional and very helpful.

Dennis Wayne C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Very efficient service. I will use this location for my future needs.

Phillip P. 
Rating:
2.0

The man was rude. Said he would check truck in and e-mail receipt when completed but he did not. Had to drive back next day to ensure it was checked in. It was not but the man did it right away and brought receipt to my car. He was apologetic about my experience. He was nicer than first man. I do think I should've gotten some sort of refund for returning truck a day early. I would've been charged for an extra day if late so why not reward customer a bit for returning a day early.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

Nothing

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Cletus M. 
Rating:
3.0

N/a

Jeren G. 
Rating:
5.0

Customer did not leave a comment.

LEAH S. 
Rating:
4.0

Customer did not leave a comment.

Celetha H. 
Rating:
5.0

Customer did not leave a comment.

Journie D. 
Rating:
5.0

Customer did not leave a comment.

Busonia M. 
Rating:
5.0

More parking spaces.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Melisa S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery O. 
Rating:
5.0

Friendly

Alice R. 
Rating:
5.0

Equipment worked well but previous user apparently hauled wet concrete that coated the corners. This made some of the tie down points unusable as they were essentially concreted in place. Overall great experience though!

Paul R. 
Rating:
5.0

John was super helpful & friendly! Made my rough situation I was dealing with a lot better with his kind & courteous demeanor! Definitely will use this place again!!!! And recommend

Leslie H. 
Rating:
5.0

Leave it as is at this location. Friendly people and easy check in

William M. 
Rating:
3.0

The man I spoke to was friendly and helpful. I appreciated that. The location was closed when I dropped key off, so I had to look for drop off location for key. Very professional.

Julie M. 
Rating:
5.0

I called for a rental literally at the last minute and I was treated so very professionally anyway! The gentleman that helped was about to tell me he didn't have any availability (which he didn't) when another customer pulled in the parking lot to return a truck. I was offered that truck right there on the spot and you can't believe how that professionalism impacted a family in dire need. They were homeless and were just able to get into a rent house but had zero furniture. Nothing to sleep on except the hard floor. This truck helped me help them. I took the truck to a furniture store to get mattresses, then to Palestine and picked a used bedroom suite, then went to Hallsville and picked up another used bedroom suit, and took all of it to their rent house in Longview, got them set up and they were able to sleep in real beds for the first time since Covid-19 hit and they were tossed out of their living situation right after being laid off. Thank you for giving my sister and her family a comfortable night's rest for the first time in 4 long months! They are so so grateful, and it all hinged on your guy's professionalism! Thank you!

AMANDA H. 
Rating:
4.0

Customer did not leave a comment.

LAFAYETTE A. 
Rating:
5.0

Nothing! The service was wonderful

LATRINA DENISE W. 
Rating:
5.0

Ready and waiting for me on time. Very accommodating staff helped me change my reservation to meet my needs.

Robert D. 
Rating:
5.0

Take the sign out of the truck that advertises

Joshua M. 
Rating:
5.0

I was completely satisfied

QUIANA ELISE R. 
Rating:
1.0

Maintain the trucks and clean them, the truck I was rented was dirty and falling apart and the back of the truck Loading bay smelled like spilled gas and oil, not to mention it was dirty, the driver side mirror kept moving down so you only saw the concrete on the road (so while your driving the truck you have to hold the mirror so that you could see the other traffic to switch lanes/ talk about a safety hazard) the truck was soo rusted that it didn't function properly on the most important parts of the truck for a moving customer, the sliding door and latch and the ramp were a complete joke you couldn't hardly close them or use in the way it was made because of the rust, the cab of the truck was a hot mess the cup holder area was falling off and the floor by the pedals burned your feet because there was a hole so all the heat from the engine was put right on your feet the battery light kept coming on for whatever reason, the seats were torn the pleather was coming off, drinks from the last person to rent we're still spilled on the floor and stuck to the bottom of your shoes, and they thought this truck was perfectly fine to rent to me, very poor customer service and product quality and they charge you to the hilt for equipment that should be retired, And when you tell the clerk at this location about the quality of the truck when you return it they do nothing about it and still charge you full price without an apology or some kind of discount on the price, which I think should be a priority because these things are safety hazards!! Especially since I thought uhaul was great up until this point and why would they give me a truck that was in that poor of condition, i understand used condition but this went well beyond that and I feel as though I have wasted money because my belongings now smell like gas and oil and where is my compensation for that?

KAYLA S. 
Rating:
2.0

I noticed a very low tire when I got the trailer home. I had to turn around and take the trailer back to the dealer. Air was added to the tire but I found a large flat shinny nail in the tire at my first stop for gas.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY E. 
Rating:
5.0

Nothing that I could see.

LAWRENCE WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
4.0

Customer did not leave a comment.

eddie S. 
Rating:
3.0

Customer did not leave a comment.

Noe D. 
Rating:
5.0

Jacob was great

TERRY LYNN M. 
Rating:
5.0

Customer did not leave a comment.

Nathan E. 
No reviews have been submitted for this location.

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