Customer Reviews for Storage Max Tyler
(U-Haul Neighborhood Dealer)

850 reviews

4911 Old Jacksonville Hwy #100   Tyler, TX 75703

(903) 581-7007

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(903) 581-7007

4911 Old Jacksonville Hwy #100
Tyler, TX 75703

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Elder H. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

.

Jamie B. 
Rating:
1.0

When i went to pick up, everything was nice and perfect. When i went to return, the person helping was nasty, talked rude, charged for rental and equipment double, do i have time to sit and dispute? So i would just not do business there or whoever i know will recommend not to go over there

PRASHANT K. 
Rating:
5.0

Customer did not leave a comment.

BRENDA GRAHAM R. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

ZHIFENG G. 
Rating:
4.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

Rex B. 
Rating:
5.0

Customer did not leave a comment.

DELTON W. 
Rating:
1.0

The U-haul was just the right size, clean and a smooth ride. I made reservations over the phone and the rep was very very helpful and guide me through the whole ordering process. He was very nice with great phone etiquette. Thank you all.

VONTRESS W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Incredibly nice and helpful

MARIANNE R. 
Rating:
5.0

Great service!

MARK J. 
Rating:
4.0

Customer did not leave a comment.

GEORGE G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Check equipment. Right low beam headlight was not working.

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

LAURA E. 
Rating:
5.0

The representative behind the desk was excellent!!!!

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Elder H. 
Rating:
5.0

Again, the cost was outrageous

Scott S. 
Rating:
5.0

Customer did not leave a comment.

JERI S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

CHLOE W. 
Rating:
5.0

Customer did not leave a comment.

LORI D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

CATHY R. 
Rating:
5.0

Very friendly and helpful

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

JA DARIUS H. 
Rating:
4.0

Everything went very smoothly

CLIFTON C. 
Rating:
5.0

I had a great experience at this location the people were very nice and professional

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Ruby H. 
Rating:
5.0

staff always friendly and helpful

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

CARI M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

Camry D. 
Rating:
5.0

Keep doing what you're doing!!! Great job

JONATHAN JR W. 
Rating:
4.0

Fast and easy.

WILLIAM L. 
Rating:
5.0

Great Service!

AARON THOMAS C. 
Rating:
2.0

Booked online. Booked an appliance dolly & a furniture dolly. Location had neither. By booking online I thought I was saving time. My husband was in the office for 30 minutes. Ended up with no dolly's & a truck with no gas. Not just low on fuel, NO GAS!! The gage said 9 miles until empty. I rented a truck in September from another location, online. There were zero issues. I had that truck picked up with all the equipment I needed in 10 minutes. Yall have a problem @ storage Max. Never again!!

Bruce G. 
Rating:
5.0

John and Josh offered great customer service.

Amanda T. 
Rating:
5.0

Very kind

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

TAMELA M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
4.0

The trailer had a broken part and instead of changing it out for another pice. Of equipment they still have it time

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

1st class operation.

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Great location, with excellent service. Would highly recommend.

CHARLES S. 
Rating:
1.0

Document the milage correctly and mark it in front of customer at turn in and express mileage at truck turn in. I was charged for over sixty miles yet my route one trip full circle was tracked at 49. Unfortunately I did not take pictures to document the milage but I won't make that mistake again. I would not recommend this location.

Jenifer H. 
Rating:
5.0

Customer did not leave a comment.

Okocha Joel S. 
Rating:
4.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

The staff were very busy when we picked our truck up, but they were extremely patient with every customer. We decided, at the last minute, to rent a dolly, but they did not have enough of the ones we wanted. The one they had was fine, but they gave us extra felt covers to help. We were very pleased.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
3.0

One employee tells you going to do something and never puts under contract. Then other says totally different. PLUS gave wrong address to return so charged extra mileage

DONNA P. 
Rating:
5.0

Nothing,just keep John and Josh there to keep delivering that professional customer service!

Reginald L. 
Rating:
5.0

Customer did not leave a comment.

Dominique O. 
Rating:
5.0

Customer did not leave a comment.

Austin D. 
Rating:
5.0

The only issue was the inside of the windshield was filthy and had hand prints on the passengers side.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

ERIN HALEY W. 
Rating:
1.0

Don't tell the customer you ring them up as residential to save them money when they're a business account spent twice what I should have because I trusted a stupid guy at the counter

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

LINDA V. 
Rating:
5.0

Customer did not leave a comment.

Chataka W. 
Rating:
5.0

Customer did not leave a comment.

Carie H. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

SONYA B. 
Rating:
5.0

Josh was professional, helpful, kind, and knowledgeable. Thanks, Josh!!!

MARY W. 
Rating:
5.0

Customer did not leave a comment.

FAITH CHARITY D. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Not thing

James G. 
Rating:
3.0

Customer did not leave a comment.

Shqunta B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Good people. Very helpful.....

RAY GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Rajesh S. 
Rating:
2.0

Reservation was not in system. Delayed trip by over an HR. This is 2 times in a row this has happened. Josh was very helpful in trying to remedy the situation..

Vickie M. 
Rating:
1.0

The truck was not swept and cleaned out. There were no travel blankets. And charged me for 104 miles when we drove less than 30. I was told to come back Monday to get the issue looked at.

David H. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
5.0

These guys are great. The place is clean, the staff are professional and very helpful.

Dennis Wayne C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Very efficient service. I will use this location for my future needs.

Phillip P. 
Rating:
2.0

The man was rude. Said he would check truck in and e-mail receipt when completed but he did not. Had to drive back next day to ensure it was checked in. It was not but the man did it right away and brought receipt to my car. He was apologetic about my experience. He was nicer than first man. I do think I should've gotten some sort of refund for returning truck a day early. I would've been charged for an extra day if late so why not reward customer a bit for returning a day early.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

Nothing

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Cletus M. 
Rating:
3.0

N/a

Jeren G. 
Rating:
5.0

Customer did not leave a comment.

LEAH S. 
Rating:
4.0

Customer did not leave a comment.

Celetha H. 
Rating:
5.0

Customer did not leave a comment.

Journie D. 
Rating:
5.0

Customer did not leave a comment.

Busonia M. 
Rating:
5.0

More parking spaces.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Melisa S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery O. 
No reviews have been submitted for this location.

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