Add an after hours drop off capability.Jim R.
Customer Reviews for Storage One on Benson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and humble staff who gave clear instructions. Convenient location.Victoria C.
I ran less than 5 miles distance as a maximum moving a sofa set in local, but they said and charged me with 20 miles. Not acceptable, but be forced to charge.Suh D.
Excellent customer service.RODERICK B.
I don't understand as to why the track consumed 5 gallon for 35 miles. Its very puzzling and have not gotten a satisfactory answer from sales person. It would be very transparent to quantify the amount of full in tank rather that saying its full. Since we can have different levels of fullness for each individual.Yoseph H.
The gal Savannah at the front desk had excellent customer service. She made the rental process seamlessCuong L.
Customer did not leave a comment.Marla V.
Customer did not leave a comment.Vitaliy M.
Customer did not leave a comment.Viola E.
The Uhaul representative that helped me at Storage One Benson (forgot to get her name) was extremely helpful and also super friendly. I enjoyed my experience very much thanks to her help. Thank you very much!SAYAKA O.
Customer did not leave a comment.MOHAMMED A.
Very bad customer service and got charged three times because they don't have a dropbox. I always use them but this time was the worst and I will not recommend them to my enemies.Nancy D.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Lyro D.
Customer did not leave a comment.Ian C.
Customer did not leave a comment.SCOTT ERNEST M.
Nothing newJeremy H.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.CHAOHUI Z.
The location and vehicle were not an issue. The vehicle was dirty, but it ran well and got the job done. The disgusting business practices of Uhaul is a major issue. On your website, I was quoted $44 which is double the price shown on the van, but still seemed reasonable. Then when I already have my unchangeable plans, you guys go and charge me $76 to do a quick pick up and drop off a few cities away. I'm sure you've got some fine print somewhere covering your asses, but it's still rude and dishonest and I will be using any company but uhaul next time.MICHELE D.
Customer did not leave a comment.Swam L.
The person in the front is nice and doing excellent jobADOLFO R.
Customer did not leave a comment.Kitch T.
Customer did not leave a comment.Erik H.
Customer did not leave a comment.Madison P.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.DENNIS M.
Great customer serviceRaksa S.
Customer did not leave a comment.Naseer S.
Customer did not leave a comment.Armont B.
Overall everything was okay. My only complaint was that the cab was full with dog hair, so I don't think it was properly cleaned.Kyra G.
The only problem I had was when I tried to log onto the website to pick up the truck it took too long. The kind lady behind the counter was gracious enough to help me out.MICHON W.
They had technical difficulties and were supposed to call us back and never did then they ended up sending an email, claiming we drove over 68 miles when we drove less then 20 and over charged us.Daniel W.
Customer did not leave a comment.Donald M.
Truck was clean but check engine light was on which was a bit concerning but truck worked fine.David A.
Excellent customer service provided by U-Haul reps. at this location. I would recommend for service/rentals.Sherman B.
Erica at this location was very helpful and courteous. Thank you very much!JOSEPHINE N.
Very friendly and courteous staff!!KIMBERLEY R.
Excellent customer service and cheerful business office!! thanksSteven O.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Derek B.
I ensed up kicking myself for initially booking 4 hours. If UHaul is going to charge a day rate, I should get the van for 24 hours. The woman at the location sorted it out for me, but it's annoying that it was an issue. The van was awkwardly small for a wardrobe box. The pickup process was confusing. And if I have to see someone at the end to get the key anyway, I'm not sure how it's better than if I just walked into the store right off the bat.Andrew W.
The charge for mileage locally was ridiculous. $88 for moving a few things locallySteven H.
Good location, easy to rent, quick in and out. Not sure was a big fan of putting the key in the mailbox, but that's relatively minor, and there's probably reason they don't have a key return box, so that's fine.Mitchell H.
Customer did not leave a comment.Daniel E.
This location is fantastic. Stay as you are.Sonia M.
Customer did not leave a comment.Gina C.
Customer did not leave a comment.ihab H.
Customer did not leave a comment.Twyla C.
Customer did not leave a comment.Kim C.
Please lower the mileage cost. 99 cents is complete highway robbery. Moving is already stressful enough with first to last rent, down payment, cost and time with packing, shipping and unpacking.Rath mike R.
This is the first time a uhaul van has been spotless. Very clean, friendly staff. I'll be back.Lehuanani W.
Only two small trucks and a van available. But the lady was super nice and friendly. The best uhaul experience.Montree S.
Customer did not leave a comment.Kent S.
I had a problem putting in the refrigerator because there was no ramp in 9 feet truck and no one told me before or when I went to pick up ThanksHassan B.
Excellent customer servicedonny D.
The web check-in is very clunky and not running smoothly at this time. While the web check-in stated it'd be faster, going to the counter was actually quickly in this instance.CHAD B.
No comment at this time.Pablito T.
Staff was very helpful. Explained everything on the contract well. Took time to make me feel valued as a customer.Cynthia D.
Customer did not leave a comment.Changan G.
Customer did not leave a comment.wing K.
Customer did not leave a comment.Rosalyn W.
There was a disconnect between online and local office. I ordered blankets and there were not there, but the staff is courteous and helpful in checking in and out the truck.william H.
Friendly customer service and a convient locationrobert C.
no commentrobert S.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Yaroslav M.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Christne M.
no other improvementMyta B.
Customer did not leave a comment.stacey F.
Customer did not leave a comment.Christne M.
Have Guest Wi-Fi so that your customers can use their cell phones while in the office area and probably while loading or unloading their belongings. I can't imagine why in this day & age, customers can not use their phones while inside a building but as soon as you step outside, your phone works.Dhawn H.
Nothing! The lady that help us was friendly and very helpful. The lady that was there when we returned was also very nice and helpful. Great experiencePATRICK L.
Customer did not leave a comment.MARCIA L.
Due to an unexpected appointment I was three hours late to pick up my truck. I was told the reservation was canceled and the truck was no longer on the property or available. How would you feel if you were on vacation and your flight was delayed and your rental car that you needed was now oversold?James B.
Erica really handled everything I needed to handle and answered every question I need an answer.Kirk A.
Communication all the way through. Good jobLauren C.
Customer did not leave a comment.Jeremy H.
The office manager was very friendly and helpful. She answered my questions, walked me thru the procedures in a quick and efficient manner and got me on my way with no delay.Terry H.
Customer did not leave a comment.Tony T.
Customer did not leave a comment.Bob S.
Customer did not leave a comment.Daniel C.
Your rocking it at this location!Carol S.
Seguir igual ,la atenciÃ³n es excelente !!!! FelicitacionesGladys F.
Customer did not leave a comment.Elizabeth M.
Best hassle free service ever. Thank You.malkiat D.
Customer did not leave a comment.Erik S.
A flawless van rental experience. I've rented from this location before and it's my preferred location for their service and vehicles.brian M.
Online support is not up to par but Nicole at this location was wonderful! We will avoid having to use any online services in the future!Daniel S.
Customer did not leave a comment.DESIREE B.
The truck tented started with 1/4 tank full of gas. I returned it SMIDGE below it. I was charged over $35 just for that. There should be some tailored charge like $5 only not $35+. I disagree on that. My family and friends use U-Haul many times for years. We may change to Home Depot possibly after this experience. Not happy. Looking forward to an email response from corporate.Edison L.
Nicole was nice, well informed and helpful!!Mona Lisa G.
Thanks for a great service.Sergey D.
Customer did not leave a comment.sunil N.
The customer service was excellent!Angela R.
Amazing experience in a place I wouldn't have expected. Thank you for a positive experiencePalani S.
Each and everything should be explained to the person before he rents the vehicle. I think I was overcharged on the fuel.Prashanth K.
The agent present at the location was courteous and helpful. Appreciate the experience.Dweepan K.