Customer Reviews for Storage Plus East Limestone
(U-Haul Neighborhood Dealer)

Rating:

5.0

Wonderful experience!!

Rating:

5.0

Kristy is a gem, no need to adjust!

Rating:

5.0

The receiving location personnel was professional and welcoming to their location of operations. She greeted me with a smile and professionally provided exemplary service while dropping the equipment off.

Rating:

4.0

Price was a little high for renting an older trailer for just a few days. Offer a partial refund for early returns

Rating:

5.0

Nothing

Rating:

5.0

We have been moving and rented three 26 foot truck, the last truck we rented the door would not shut the cable on the left side had come loose and would not shut. But overall, we’ve had a good experience with U-Haul.

Rating:

1.0

Was told they could handle my needs but failed to do so. Was given wrong directions to another place to get the equipment I needed. What the reason to make a reservation when equipment was not available?

Rating:

5.0

Clean and friendly.

Rating:

5.0

The lady at the counter ( Kristy )was so helpful and the process of renting it took no time at all. She was very quick, professional and knowledgeable. Will definitely always rent from this location from now on.

Rating:

5.0

She was very sweet and helpful. Would use her again!

Rating:

4.0

The rachets on the tow dolly were rusted and difficult to properly operate. The truck was a major issue and a headache. Apparently, the starter was going bad, causing the truck to not start a not allow the transmission to fully engage in park. The truck was in bad need of an alignment.

Rating:

5.0

Overall reservation experience was dreadful. I booked online and then spoke with a customer service representative to confirm reservation and drop off. The first location was not helpful and cause a 2 hour delay in my schedule. Valley Ave did have what I needed and was able to assist. (Valley Ave was very professional, friendly and great to work with.) Drop off location was nice but very poor cell service to return the vehicle. U-Haul changed my drop off location from my original choice and charged me additional fees for extra mileage. I passed 3 locations before reaching the destination assigned by U-Haul. This experience was not expected and will remind me to look at other options or methods of transportation.

Rating:

5.0

worked patiently with me when i was behind!!!!

Rating:

5.0

No problems . Only vacated because I moved further south

Rating:

5.0

Picking up the truck was a straightforward process and went smoothly. This was the best experience I've had post-COVID. The packers were experienced, took their job seriously, and completed the work within the allotted time. They communicated professionally, worked hard, smart, and efficiently. I would use this service and company again and highly recommend them to my fellow veterans or anyone who requires rental trucks and packers etc..

Rating:

2.0

The air conditioner did not work!!!

Rating:

5.0

Great staff, great communication, great experience.

Rating:

5.0

I was very happy with the unit I rented as well as everyone I dealt with. If in the future I need extra space I will be back.

Rating:

5.0

Great location and knowledgeable support personnel!

Rating:

5.0

N/A

Rating:

1.0

I have many notes on my account.

Rating:

5.0

I have no recommendations for the store location. The sales woman was very personable and very helpful. However U-Haul as a company needs to make great improvements to their company website reliability.

Rating:

3.0

Inside and outside was dirty. 151,000 miles? Really? Trucks springs were totally shot. The passenger door kept popping open, only saved by the secondary lock. Rear door was difficulty to lift. Ramp safety latch difficulty to latch. This truck convinced me to try another company for future moves.

Rating:

5.0

Great friendly and helpful staff.Highly recommend using them .

Rating:

5.0

The representative was very knowledgeable and easy to work with. She saved the day after being stood up by other movers scheduled outside of the U-Haul service.

Rating:

5.0

I don't understand the environmental fee. What is that for?

Rating:

4.0

Sales Clerk was Great

Rating:

5.0

Trailer awaiting from app reservation. No issues during the checkout.

Rating:

5.0

Best u-haul I have ever rented and I have used them quite a few times in my life.

Rating:

5.0

All went great, I would rent from this location again. Folks were very nice and very helpful.

Rating:

3.0

I was charged for gas

Rating:

5.0

All good

Rating:

5.0

Super professional & nice people. Site is clean & secure with 24/7 access. I highly recommend them.

Rating:

5.0

I had a wonderful experience renting my u Haul from Limestone Storage! Great friendly service and the trailer worked great!!

Rating:

5.0

The sweet lady who worked the desk was very friendly & helpful! She made it easy to rent the truck & get things done.

Rating:

5.0

Pick up was flawless!!! the car trailer was exactly what I needed and was in great shape, loading and unloading was easy, U-Haul even had a video on the internet to show how. Drop off was left open, after unloading I attempted to return the rental at the closest facility listed, and was there 1 hour 20 minutes before closing according to the listed info, and it was unattended, (Ii arrived @ 3:40PM), then the next closest was scheduled to close in 20 minutes (at 4PM), which was on the other side of town. When I called customer service for help they were very helpful, the customer service rep told me they showed a return to a different facility in a adjacent town, that was open until 7PM after that everything went fine. At pickup and drop off facilities the were people were super nice and friendly.

Rating:

5.0

Manager was a great help in the rental process and truck selection!

Rating:

5.0

The place had storage that I needed, so everything worked out great.

Rating:

5.0

Ashley, in the office, is so pleasant and extremely helpful, she made a difficult interstate move more relaxing. She is also very patient and helpful.

Rating:

2.0

The roof of the unit was ripped and needed to be fixed

Rating:

5.0

The U-Haul app, used when returning the vehicle, was very frustrating to use as it took about 30 mins for the pages to load and to upload the pictures. I’ve used the app previously and never had problems with it being slow. It would be nice if the smaller trucks had the ramp on them, I didn’t realize until picking up the vehicle that the 10’ trucks don’t have a loading and unloading ramp under them. This location is amazing though, Ashley is the best!

Rating:

5.0

Manager was exceptional! Highly recommend your storage units!

Rating:

3.0

rented a truck online at a diff location day before, got to the facility and it was closed so had to call customer service to cancel. next day rented truck, requested & paid for utility dolly & it was not on the truck, storage facility we rented from (booked online) was closed by the time we picked up truck was clean & online check in & drop off was easy

Rating:

5.0

Very nice place. Rental was easy. Self return was extremely simple thru the app.

Rating:

5.0

The staff was very nice and everything went smooth.

Rating:

5.0

I rented an appliance dolly. The service and support was excellent, but the dolly's tires were very worn and stiff making it more difficult to use. Recommend replacing the tires or dolly itself.

Rating:

5.0

Efficient and professional person who assisted me in the rental process

Rating:

5.0

Not a thing! Very friendly and helpful!

Rating:

5.0

The person that helped me was both courteous and helpful.

Rating:

5.0

Very customer service.

Rating:

1.0

Truck was not where requested. It was 30 minutes away and I received no notification of the location change. I drove to the requested location before being informed that I would have to drive 30 minutes each way for a total of 2 hours of additional drive time. Unacceptable.

Rating:

5.0

We have used this facility several times over the past few years and have never had any problems! I will use it again if the need arises.

Rating:

5.0

There was a significant problem with spiders in the units, but, aside from that, we were very pleased with our service at this facility. Judy was always pleasant and helpful!

Rating:

5.0

Have never received anything but amazing service out of the ladies in the office. Zero complaints from me. 10 outta 10

Rating:

4.0

Done great !! No need for improvement

Rating:

5.0

This location and it's personal were amazing and 5 stars. I submitted a location closer to my ending location and I was moved to a location further from my final location. I was not happy that I had to pay more for extra miles and refill gass when a U-Haul location was closer. This is not this locations fault but just an overall complaint for U-Haul.

Rating:

5.0

I had used their storage for about three years with no issues whatsoever. This was actually the second time I had used their services. Yes, I would recommend them. My experience with them was with the inside storage units only.

Rating:

5.0

if a trailer has 9` x 5` on it it should be that size it should not be 9` x 4`9" . it causes a lot of problems the signs on the outside of the trailer should read 4`9" wide !!!!!!!!! the ladies at both ends of the rent could not have been any better .

Rating:

5.0

They had exactly the size truck we needed at a great price with very friendly service.

Rating:

5.0

Staff was very friendly and courteous.

Rating:

5.0

I have rented from Storage Plus East Limestone a few times now, and they have always been very friendly and helpful. Of the many storage and rental locations in my area, Storage Plus East Limestone is always my first choice.

Rating:

4.0

Roadside assistance was required. That was a disaster.

Rating:

3.0

Parking lot too small for big trucks.

Rating:

5.0

Fine as is by my experience.

Rating:

5.0

The lady who took care of me was excellent. Unfortunately she said she’s retiring soon but she was very helpful and I’m sure everyone at that location will miss her when she retires!

Rating:

5.0

I can't think of a thing. Everything was great!

Rating:

5.0

I had an emergency arise and needed to store my trailer. I called several places who were very unhelpful. When I called Mrs Judy she was friendly and took care of my emergency. Their office and storage yard are very clean and secure.

Rating:

3.0

Service truck before rental I was required to contact road service to replace a tire while loading truck. Yea

Rating:

5.0

Everything was great! They were extremely friendly and extremely helpful. Definitely recommend😊

Rating:

5.0

Great service

Rating:

5.0

Best staff in the country!

Rating:

5.0

It was as expected of an outdoor storage facility. Some cobwebs, a few spiders, thankfully no rat or mouse infestation. After a quick wipe down everything was good to go.

Rating:

5.0

I had my RV store there

Rating:

5.0

Had a unit there for 15 of the last 21 years, always clean and safe, would recommend to anyone needing storage space.

Rating:

5.0

There were bugs in my boxes snd rugs, also spiders...I Thought it would have been treated for insects

Rating:

5.0

Unit was clean and well maintained. Access was never a problem and Ms. Judy is always helpful and friendly. Thank you!!

Rating:

5.0

Nice facility that met our needs as we transitioned from our old house to our new house. While we waited for our construction of our new home to be completed, we actually used 3 units. And the staff was friendly and professional. Highly recommended!

Rating:

5.0

The local manager (Judy) at this facility is amazing. She is very friendly, competent, efficient, and always helpful. I recommended this storage place to two other people because of her.

Rating:

5.0

Enjoyed talking with staff and was very helpful

Rating:

5.0

Extremely nice staff! My move wasn’t due to anything other than to save a $

Rating:

5.0

Ms. Judy was always very helpful

Rating:

5.0

I highly recommend this storage facility for your storage and Uhaul needs. Judy is a very kind person and wonderful to work with...

Rating:

5.0

Awesome storage facility!

Rating:

5.0

The facility and location was ideal for me with my move. Judy was wonderful to work with during my need for storage. I would definitely store here again!

Rating:

5.0

We had a great experience this storage facility! Highlt recommend to anyone looking for a well maintained, secured place to store!

Rating:

5.0

Ms Judy is a pleasure to work with. Very helpful and friendly!