Customer Reviews for Storage Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Plus

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John P.
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Nothing other than keep up the great customer service. The person that helped me at this location was very knowledgeable and explained my options for insurance thoroughly. My trailer was checked out with me and hooked up correctly so I didn't have any issues.

Louis P.
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Nothing needs to be done. Person was very friendly and helpful

Angela P.
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Customer did not leave a comment.

LEONARD G.
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very friendly person at desk, did not get her name so I can't drop a name , she was also very helpful in getting me hooked up and on my way .the difference between the pick up and the drop off property is between daylight and dark.

Cory F.
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Very helpful and delightful to work with

Timothy B.
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The lady working was very nice and helpful

James S.
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Customer did not leave a comment.

Joshua K.
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Robert C.
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Robert L.
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Wojciech W.
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Tom D.
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Fast mobile service. No problems.

Henry B.
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The personal at storage plus were exceptionally helpful after the initial fiasco I experienced at fatts used car lot . I would highly recommend then to anyone that needs a rental.

John H.
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Customer did not leave a comment.

John H.
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Parking area out front when dropping off a vehicle when closed was too small.

richard S.
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Customer did not leave a comment.

AMANDA J.
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Chris T.
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Chris T.
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LINDA R.
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Raymond H.
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Don't take an online reservation when you don't have the inventory.

Robert P.
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GREG H.
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Excellent service and truck

Stan R.
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There was a crack in the windshield and also it smelled like an ashtray from someone smoking it in and I had to use air freshener since I'm allergic to smoke.

jeff W.
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Customer did not leave a comment.

STEPHANIE M.
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Judy is fantabulous!

Antonio C.
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Wiliam M.
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Brian C.
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Angela V.
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All was oerfect

Matthew S.
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Dennis H.
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Dwaine S.
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Overall wonderful experience

jeff W.
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Jason B.
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This location is by far the best u-haul representative I have dealt with. The facility and equipment was clean, the staff is friendly and helpful, and the check-in process was hassle free. The is an example of what a u-haul location should be.

jose S.
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Richard R.
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Gregg P.
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Experience was easy and hassle free. Will definitely use again.

Donald B.
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Michelle H.
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When the uhaul dispatch messed up my storage and drop off location. This Uhaul dealer was extremely helpful in rectifying the situation. Thank you

Tracy C.
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Customer did not leave a comment.

Kevin C.
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Excellent customer service.

JOSHUA J.
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Customer did not leave a comment.

herivan F.
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Trailer had a dried stain splash on the inside wall.

David B.
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melvin T.
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Thomas S.
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Excellent assistance by attendant. In and out quickly. U-Haul web site leaves something to be desired. My biggest complaint is that the web site states that U-Haul can provide loading and unloading references and you don't have to pay until their job is completed. However, when I went through the process on line I couldn't check out without paying for loading/unloading up front.

Laurie F.
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Judy is wonderful to work with! Moving is such a stressful experience and we appreciated her patience and helpfulness so much!

Doug H.
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Customer did not leave a comment.

AMANDA J.
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Excellent experience, easy to deal with :) Thank You American Stor N Lock

CHARLES W. | Overall Experience |
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The local manager (Judy) at this facility is amazing. She is very friendly, competent, efficient, and always helpful. I recommended this storage place to two other people because of her.

RICHARD M. | Overall Experience |
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Enjoyed talking with staff and was very helpful

CAROLYN R. | Overall Experience |
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Extremely nice staff! My move wasn’t due to anything other than to save a $

JAN C. | Overall Experience |
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Ms. Judy was always very helpful

Michael D. | Overall Experience |
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I highly recommend this storage facility for your storage and Uhaul needs. Judy is a very kind person and wonderful to work with...

CHARLY J. | Overall Experience |
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Awesome storage facility!

larry W.
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Close by and fast service , very clean property, trailer very good condition.

BECKIE L. | Overall Experience |
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The facility and location was ideal for me with my move. Judy was wonderful to work with during my need for storage. I would definitely store here again!

JASON C. | Overall Experience |
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We had a great experience this storage facility! Highlt recommend to anyone looking for a well maintained, secured place to store!

STEPHEN P. | Overall Experience |
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Ms Judy is a pleasure to work with. Very helpful and friendly!

Daniel G.
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Customer did not leave a comment.

STARMEKA T. | Overall Experience |
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Although I was there for a short time. I can say if I ever come back to Alabama and need somewhere to store my belongings. I will come here. Thank you all

donna A.
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Great Customer Service at Storage Plus. Judy is Fantastic. Clean, like new truck.

JEFF R.
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JEFF R.
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JEFF R.
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Michael G.
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Nothing

Philip C L.
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Patty G.
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Stephen C.
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Keith M S.
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I had forgotten my gloves and the clerk offered me hers to help me unpack my vehicle.

donna A.
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stan S.
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Richard M.
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Very friendly and courteous. Paperwork was done quickly.

Richard M.
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Customer did not leave a comment.

Gary W.
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JEREMIAH C.
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jeff W.
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STEVE S.
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Kevin J.
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Mark A.
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Your website should not allow selection of pickup at 8:00 am if location does not open till 9:00. I arrived and had to wait till 9:00.

Jennifer D.
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It was a process to pick up our truck. Everything was ok on the end of the facility we used, they were wonderful. Apparently the uhaul system was experiencing difficulties or had changed. That was frustrating but I have nothing but great things to say about the location and their service

Rosemary C.
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Ms. Judy was excellent and very professional. It took from 2:53p.m. to 4:55p.m. for her to figure out what the salesperson in Decatur had done to make the reservation for me. It was very confusing for both of us, but she was finally able to get it taken care of. I'm glad I didn't have anything else to do that day because I wouldn't have been able to do it, after my ordeal with U-Haul. I would recommend Storage Plus to anyone, as long as they were not transferred from another U-Haul. THAT WAS A NIGHTMARE FOR MS. JUDY, not for me because I had my "Candy Crush" to keep me calm. God Bless her little heart.

JOSE V.
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Customer did not leave a comment.

melissa L.
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It was the worst experience I've had with a moving company. I could not reach anyone by phone, no one could walk me through check in or out, and it was a difficult process that shouldn't have been.

Yughonda D.
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Location was not open, but a clean safe location to drop off the truck.

JAMES M.
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Ronald B.
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David S.
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Russell P.
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David S.
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david B.
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RON B.
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Excellent service. Highly recommend.

Gregg P.
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excellent service. the lady at the office was knowledgeable about what size truck we needed. Very helpful.

CODY A.
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Very pleased with the service provided.

John C.
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Customer did not leave a comment.

Michael N.
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Customer did not leave a comment.

Craig N.
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While the folks at this location were excellent, the whole reservation problem was extremely frustrating and affected my travel plans. Made reservation online for location near me. Called in am to find it had been changed to another location where trailer was not due in until 1300 (Had wanted it first thing in the am). Asked them to verify it would be back by that time. They said they would verify and get back to me. Never did. And I could not get them on the phone the rest of the day. Finally called customer service who put me in touch with a third location where they had (without my knowledge) again transferred my reservation. When I got there they let me know the trailer had been sitting all that time!!!!!

Rhonda P.
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Lee R.
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JAMES M.
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Everything was great. Could not have been better. Very happy.

brian L.
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Customer did not leave a comment.

Michael S.
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Let people know up front IN BIG BOLD LETTERS that they may not be picking their truck up at the requested location It may be 30 miles away!

Lillian P.
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Timmy H.
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Stephen L.
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Adam H.
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Eric M.
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Michael P.
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When I called in to make my reservation, I told the lady the actual address of the full service U-Haul location 3 miles from the apartment where I wanted to pick up the truck in Huntsville. She scheduled the truck and car transport with a U-Haul 20 miles away in Athens and not even in the same county! This really, really sucks!

Sue W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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