The people who helped us were polite, enthusiastic, and efficient. When we found three items (toy car, thermos, hairbrush) under the seats in the cab and brought them back they were excited to try to reunite them with their owners -- presumed to be the previous renters. They did tell us the truck was new to them (an Arizona rig picked up in Idaho), but when we picked it up the cab floor was covered in cracker crumbs and shards of hard pretzels and there were soda or coffee streaks down the side of the cupholder console. It was when I set about detailing the interior of the cab myself that I found the three items under the seats. The *cargo* area of the truck *was* clean. The steering wheel was not justified. The truck may have needed an alignment. I did get me where I was going with no trouble, and I had altered my reserved truck size at the last minute (so they might have had less time to prepare a truck than anticipated). It had snowed and the windshield had not been cleared before we arrived (but the rental car we picked up two days prior at the airport also had not been cleared of snow, so maybe that's standard operation in Idaho Falls).
Kathy A
Customer Reviews for StoragePlus Idaho Falls
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Already stated.
Russell BEasy drop-off. Really pleasant.
ROBERT MThe only thing that I didn’t enjoy was driving all the way to Idaho Falls to pick up my U-Haul that I was told I would pick up in Rexburg.
Koy CFriendly. Helpful. Efficient. Answered all of our questions
MARYIONE MLike I said before, it is what it is, and moving sucks.
Stoney SVery nice facility and people.
LAYNE LNope
JOHN MVery helpful staff.
Ronald HExcellent customer service
GARY YThe equipment was very clean but the rear tires were below legal minimum for tread wear.
Paul YMy driver accidentally filled the truck up and I got it at 1/4 tank. So $100 in free gas! Uhaul doesn’t reimburse but it would be nice to get a Uhaul credit. Or let me use it towards purchasing more uhaul products
STACY M24/7 return through the app is a DISASTER! I took over 40 clear, focused photos of the odometer and the app rejected them every time.
Jedediah RThe team at Storage Plus was AWESOME!! They had my unit ready earlier than what the original pick-up time was supposed to be and they were VERY friendly and informative. They helped me a ton!!
JEREMY CVery helpful and polite. They made dropping off the trailer I rented a breeze.
Garner ANothing, Emily was awesome.
EDWARD BVery impressed with the condition and cleanliness of the truck and the extras I ordered. Staff was helpful and courteous. My only ding is that I was unable to drive faster than 75 mph. Prefer 80 is limit - but I understand there are some idiots out there.
PAMELA Lthey need to be aware of the grounds infront of thier building they had several dog bombs that had been there for quite some time and not been cleaned up. the grass had just been mowed and it looked bad. the staff otherwise was very good but this was a major eye sore.
nicholaus CNothing I can think of
Collette BThe lady that helped me was very friendly and helpful. I couldn't ask for more highly appreciated thank you.
MIRIAM TThey charged me for after hours check in. We completed the check in on line. Called several times and no one returned my call. Had to call Uhaul 1800 number to generate a ticket. Then finally got a call back.
Robert BEverything went great! The checkout person was very friendly and helpful. The truck was fantastic. Thanks again!
Matthew CSmile!
Christopher KThe employees were very nice and professional
Page PNothing. The folks there were kind and professional.
DONNA CChecking was a disaster. Because YOUR SYSTEM was so screwed up took us at least an hour to check out. What usually took 15 minutes now took an hour. So disappointed!!
Paul AMy son returned the trailer for me and wasnt sure of the dropoff location so he went to Storage Plus and they let him return it there.
Lianne MClean and sanitize all vehicles.
Margaret BMake check in and check out faster
RHONDA GGot stuck lots of times. Have snow chains available.
Eric FPersonell was friendly and helpful. He knew what he was doing and was very quick to help me
dusty mJosh and Emily were very helpful in reserving and processing our return for two different truck rentals. They were awesome! Thank you!
Gary QDo not use! Location is too small to accept turn-in vehicles (no parking)
Michael BStorage plus was awesome. The online process to reserve the equipment was painful. I detest having to opt out of all the add-ons that would add over $200 to the price. If someone didn't read carefully and just clicked thought the pages they would be very surprised at the end. I understand up-selling but that was absolutely ridiculous.
Maurice WThe location was very helpful and clean. It is a little hard to find because there’s no U-Haul sign. Just a storage business sign
Kasey KWe are very comfortable having our personal belongings stored at Storage Plus in Idaho Falls. We have had to rent four U-Haul trailers in Utah and have had no problem dropping them off at Storage Plus. Also, their storage facility is top notch! Climate controlled and very clean. The owners are always out making sure everything is in order and they are very professional and friendly.
rocky rThe Storage Plus facility in Idaho Falls is spotless! We feel very comfortable having our belongings in storage here while waiting for our new home to be built. The owners are professional and pleasant. Last week when we were unloading a U-Haul trailer, they provided us with cold bottled water! We feel the price for climate controlled storage is very fair. They also have covered storage (which we may need in the future) for your travel trailer, boat or other vehicles. It is nice to be able to drop off U-Haul equipment at this location so we can just unload, drop off and be on our way.
rocky rEmployees are very friendly and helpful. Facility is spotless! We feel very comfortable storing our "stuff" at this location. No problem dropping off the U-haul trailer we rented one way.
rocky rFriendly and knowledgeable people. Had us hooked up and ready within minutes. I highly recommend. Thank you!
David CFriendly service
Clarence PThe customer service at our original pick up location on Northgate mile in idaho falls was horrible. The employee named Joseph was rude, excitable and used four letter swear words at me. I complained and hope he was terminated. Someone like this should not work for your company
Henry H"Was" the personnel helpful? Should read "were" not was. You a professional company or not? Hire someone familiar with grammar.
Joseph JNothing, everything was perfect!
Christopher RNothing. These are really nice and helpful professionals.
Joseph JNo improvements needed at this location. The service was A+ and/or a 10+ score. I was very happy with everything he did, you have the best rep available. His name was John, he even helped after closing hours, thanks
Francis MFriendly, helpful, professional! First rate.
Joseph JEasy access to this facility. Kind and accommodating help
Benjamin HTrailer door latch was off center and needed manual jiggling to get latch to lock. Probably too much free play to align the cam with the latch.
will kNothing much, the staff was extremely knowledgeable and helpful, the equipment was perfect for our needs.
Stephen SVery friendly
Nathan B