Customer Reviews for Storage Rentals of America

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Rentals of America

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Michael C. on

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john C. on

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Claretha M. on

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john C. on

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Nothing everything was perfect. And Paulett was very helpful.

Armado L. on

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Excellent customer service. They are the best. Thank's.

Luis V. on

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Zahary T. on

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Karen P. on

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Mel T. on

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It was very difficult to get into the driver's seat, I had to climb so much that it gave me backaches and leg aces. It was a 40 type truck.

Tiera C. on

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windy J. on

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Joyce C. on

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Everything went so smoothly that I have nothing to suggest.

William M. on

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jordan W. on

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i’ve received a lot of complications from this U-Haul order. The employees simply did not do their job by letting me take a truck that I didn’t have an access code for. Which I was unaware about, because something went wrong in the processing stage. Therefore I do not have an access code. The corporate office was blowing up my phone and saying that I was fraudulent and was going to get arrested if I didn’t pay when the lady did not inform me that my card did not get through and that’s why I did not have a code. I had a very poor experience I have used U-Haul for years and now I will never go to this location again. However the woman who fixed it was nice

Aaron R. on

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Gary G. on

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Why did I get charged $.89 cents after I dropped it off?

Islay S. on

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Gregory J. on

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I love the service every thing is very good i rate A+

Irene A. on

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Lloyd D D. on

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Dorel R. on

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Friendly people

Jose C. on

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Terry H. on

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Heather C. on

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Dave F. on

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The lady that helped us was excellent. 10 out of 10.

JOHN F. on

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cudjoe L. on

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Have a system that accepts customer's phone calls. Have employees who can read a gasometer. Have a system that does not charge renters for phantom items. Have employees that can check trucks back in (I understand your dilemma of giving the authority to employees to check trucks in if the employees are not able to read the meters on the vehicle). Have a dedicated phone line to resolve over billing.

Esperanza G. on

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Daniel S. on

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Forced me to buy insurance

Pamela O. on

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Very nice

RENE B. on

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The ladies here were wonderful. Very friendly customer service. We will use them again if ever need.

donna R. on

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ALDO P. on

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there was nobody working

BRIAN M. on

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danko K. on

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Ivonne O. on

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Professional staff and service.

Steven M. on

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I would never recommend this rental location to anyone ever. They falsely charged me miles that > than 50 in excess. Times are extremely difficult right now for me and the last thing I needed was to be charged an amount like I was charged. Thankful Teresa Mask at 1800gouhaul helped me and was extremely apologetic to me and refunded my money. Intially the first call I made "Anne" the representative from that call center facility answered, and did not care and gave me the run around and said I'd have to wait until Monday to dispute it with them. She states " she was not there when I dropped it off and her tone of voice insinuated I was lying. Thank you Teresa for all your help and God bless you and your family. Thank you, Kelly

Becky W. on

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My only complaint is that the truck reeked of cigarettes. It may be hard to enforce the non-smoking rule, but I think an additional charge of $50 to $100, would put a stop to it. Picking up the truck went smoothly and dropping it off was also very simple. No problems.

Bernardo M. on

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Excellent Services

Catherine C. on

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Scot L. on

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Donald D. on

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Nothing you do a great job.

James N. on

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Wenskerson J. on

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They give me truck with no gas after that they charge me for gas and mile

fernando D. on

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Personell very unfriendly and telling me I could not drop off my truck at this location because Uhaul would be charging me a fee. heard worker complaining on the phone to someone about me telling her it is not true, I can drop off the truck at any location. Very disappointing service

Todd L. on

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Provide the vehicle I reserved and not force me to take a larger vehicle than I needed.

David M. on

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Staff is awesome

Rachel H. on

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Perfect and professional.

Linda M. on

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Rachel K. on

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Artimus W. on

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I really think the prices are to high for there rentals.

JOSE H. on

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ryan E. on

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Answer phones. Knowledge of if there are military discounts. Lady that helped me told me that wasn't their responsibility, she said it was uhauls responsibility.U haul told me that it was the responsibility of the rental place. What a mess. Truck wasn't swept out no one answers the phone there either.

john S. on

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Crystal G. on

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DAMARIS M. on

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karen P. on

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Making sure that vehicles that have insects and bugs are taken off the road and properly fumigated before putting on active rental list again and again. Because of this the size I reserved was not available. I had to end us driving a 17 footer. Even though the price I pd was honored for the larger vehicle this was not appreciated. The employee who handled this rental was very pleasant and professional

Marie C. on

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david K. on

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Short on blankets and would not allow me to add another driver who was not there in person?????? However I could add going to uhaul website????

Arlene F. on

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When i called n needed to speak with someone about being late it was impossible to speak with a real person. I had a ohone number to leave a message but no real person. So i ended up spending more money on an extra day instead of someone checking me in by phone 15 minutes late. The ladies wete very nice at the Uhaul place. I needed a real person to talk me through my return. Was not able to use the website to return Uhaul truck.

franklin W. on

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Gary C. on

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Charles W. on

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Laura M. on

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The young lady who met me was gracious, kind. She provided excellent customer service!

Robert B. on

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alexis C. on

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I drop off so fast.

michael B. on

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Donald W. on

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John K. on

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jason J. on

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The ladies working there were so awesome!!!!

Tomas L. on

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David R. on

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I was told that with 50 miles it would be $80 dollars. I drove 39 and was charged $134. I refilled the tank above where it was... What is this Rental Rate 29.95 /// Rental Charge $59.90?????? The girl told me I would have to wait if I wanted a receipt there but she could email me one... No Wonder!!!!!!!!!

antonio S. on

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Javier A. on

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Susan S. on

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William D. on

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Make sure the gas level is accurate, was charged extra because it was not properly documented on how much was in there when we left this site

Stephen B. on

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Great personnel who were very hospitable and knowledgeable

Jessica D. on

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Sweep out the back of the truck, also in the cab of the truck I found the last person's paperwork and beer bottles that I had to throw out myself.

Nelseau D. on

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thomas P. on

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Your service rep at this site is the best !!!!!

William M. on

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the truck drove terribly needs to be brought to a mechanic

Luis C. on

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thomas P. on

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Great service. The lady at the counter is excellent. Will be going back Friday. Thank you

Cyril B. on

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rich W. on

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Nothing the women who helped me was so nice and informative. I now know why most people say this is the best u-haul in Lehigh. Thank you for making my move easy !

windy J. on

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Michael N. on

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Shantece was an absolute delight to deal with she was real cool and laid back even made me laugh. I will definitely rent again from this facility.

Daniel H. on

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Christopher G. on

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The didn't have the dolly I needed. Luckily I checked the truck because the dolly wasn't in the in the back. Also the trucks air conditioning was broken and blow hot air only.

BETTY M. on

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Great ladies at desk

Robert M. on

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Everyone was very friendly. Service with a smile and great attitude. It was clear that my business was important to U-Haul. Thanks

Bryan C. on

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cesar L. on

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Terence M. on

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Todd R. on

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JENNIFER B. on

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Staff great prices way too high

JUAN R. on

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nanette B. on

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The only thing wrong was that the engine light was on, but the associate explained it to me. Everything was good.

Tonya B. on

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Miviala B. on

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