Customer Reviews for Storage Sense Berlin
(U-Haul Neighborhood Dealer)

Rating:

4.0

Nothing to add

Rating:

2.0

Reserved at Place A, week later, learn A doesn't have my trailer, must go to Place B (farther away). O.K., I can deal with this. Get to Place B on day of rental, takes a really long time to process paperwork. Clerk could not get my card (which I use a few times, every day, and NEVER have a problem with) to go through, try a 2nd card, same problem, she calls someone, another 15 min. goes by, finally card is accepted. I am told where my trailer is (around back, marked with cone), no training whatsoever provided. My receiver hitch was too high (never received a "recommended height"), fixed this when I got home, chains were really long, practically touching the road, figured out on my own how to shorten them, was not shown "keep door latched open" mechanism, had to figure this out on my own, etc. Also, after running credit card through, went to electric gate, to get into backyard, sat there for ten more minutes, turns out there was some sort of problem with the gate (!), waited until clerk finally came out, punched in something right at the gate, it then opened and we were able to get around bac to our trailer. Also, while at counter, was given no paperwork of any kind, no receipt, nothing. Everything was sent via email and when I got home, there must have been 6 emails from U-Haul, including a contract that was 1,000 pages long (dopey lawyers must have had a field day with that document). Among the documents were 3 separate emails, with my initial receipt (strange, and a bit worrisome, got me thinking maybe my card was charged 3 times, which it turns out, it wasn't, I think). Used trailer for a couple days, returned it on a Sunday, just left it in parking lot, slightly worried something would happen to it between Sun. and Mon. (it didn't). All in all, not a cohesive, efficient rental process. As big as U-Haul is, I would think the system would be a well-oiled machine by now. I will need a similar trailer for a few days again, in about 3 weeks. I will probably take a deep breath and go back to this place but this time, will not expect the well-oiled machine based on this first rental. You asked, so these are my comments.

Rating:

5.0

Awesome staff, awesome care, thank you

Rating:

5.0

Great service and great experience.

Rating:

3.0

My overall experience with U-Haul was terrible.

Rating:

5.0

Not a thing. Paul was very friendly. All was great and I will recommend to all.

Rating:

5.0

My experience at that location could not be any better. 100% satisfied.

Rating:

5.0

Paul was terrific. Kind and helpful. It was a very pleasant experience.

Rating:

5.0

Vehicle was clean and ran well. Idiot light showed low tire pressure but tire had correct air in it. U-Haul was aware of problem for over a month but chose not to fix. I would still rent from this location again.

Rating:

2.0

To many foul up on where pick up would be, this had me very confused.

Rating:

5.0

Very nice and easy drop off

Rating:

5.0

Don't change anything late it be perfect thanks

Rating:

5.0

The facility was very clean. The truck was there waiting for me upon arrival. The experience was excellent for pickup and drop off.

Rating:

5.0

Excelente

Rating:

5.0

Very professional and most importantly friendly staff members. I could not ask for anything more. Thank you!

Rating:

5.0

We stopped in there to inquire and the person by the counter was fabulous. She acted like we had been friends forever but was genuine. Same when we picked it up. I believe it may have been the owner but he helped us jack the trailer up since it sat so low and was just really nice!

Rating:

5.0

The people were very accommodating and friendly

Rating:

5.0

Prompt service, great dolly

Rating:

5.0

Make sure the staff know how to use the computer correctly But the friendliest person made the experience worth the wait

Rating:

5.0

Cannot think of anything

Rating:

5.0

First time dropping off at this location and would love to make this my drop off location anytime I use U-Haul

Rating:

5.0

Easy transaction and friendly service

Rating:

5.0

The gentlemen that helped me was extremely professional and courteous

Rating:

5.0

Very easy to drop-off the moving van and excellent service.

Rating:

5.0

Very easy to drop-off the moving van and excellent service.

Rating:

3.0

Service person provided excellent service only drawback was it’s a new facility and not have the furniture blankets and furniture Trolley I was hoping for and had reserved.

Rating:

5.0

The lady working there was so so nice and even helped me with 5 minutes left to closing without even the hint of inconvenience. She deserves a raise, especially in this day and age…

Rating:

5.0

Best experience we ever had with uhaul

Rating:

3.0

Paul was very friendly, knowledgeable and helpful. Outstanding experience overall!

Rating:

3.0

we were charged extra before dropping off here, even though this was the address on our rental agreement. The gentleman here said he did not have the paperwork and that’s why we had to pay extra and that we should call customer service, but he did not have the U-Haul customer service number.

Rating:

5.0

Paul was extremely helpful and polite. This place is very clean and very well maintained.

Rating:

3.0

They stated that they are new and did not have most of the extra equipment we requested. They were really nice but uninformed.

Rating:

5.0

Clean facility and service was excellent!

Rating:

1.0

No one was there the morning the trailer was dropped off. I had to unhook it by myself. I am 71 and injured my back because it was too heavy and didn’t have a trailer jack. Most women would not have been able to disconnect the trailer due to its weight. Very poor situation. I’ll be speaking to my attorney this week.

Rating:

5.0

agents on both ends were very nice and helpful. smooth transaction.