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SHELLEY M
Customer Reviews for Storage Sense Berlin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To many foul up on where pick up would be, this had me very confused.
DAVID HVery nice and easy drop off
THOMAS DDon't change anything late it be perfect thanks
PRESTON WThe facility was very clean. The truck was there waiting for me upon arrival. The experience was excellent for pickup and drop off.
Timothy SExcelente
WIRELIS FVery professional and most importantly friendly staff members. I could not ask for anything more. Thank you!
Yaroslav MWe stopped in there to inquire and the person by the counter was fabulous. She acted like we had been friends forever but was genuine. Same when we picked it up. I believe it may have been the owner but he helped us jack the trailer up since it sat so low and was just really nice!
KIMBERLY JThe people were very accommodating and friendly
PHILIP MPrompt service, great dolly
STEVEN SMake sure the staff know how to use the computer correctly But the friendliest person made the experience worth the wait
Nancy DCannot think of anything
Steven CFirst time dropping off at this location and would love to make this my drop off location anytime I use U-Haul
DONALD LEasy transaction and friendly service
BRIAN HThe gentlemen that helped me was extremely professional and courteous
Jeffrey VVery easy to drop-off the moving van and excellent service.
MIGUEL RVery easy to drop-off the moving van and excellent service.
MIGUEL RService person provided excellent service only drawback was it’s a new facility and not have the furniture blankets and furniture Trolley I was hoping for and had reserved.
MATTHEW DThe lady working there was so so nice and even helped me with 5 minutes left to closing without even the hint of inconvenience. She deserves a raise, especially in this day and age…
STEPHEN IBest experience we ever had with uhaul
John JPaul was very friendly, knowledgeable and helpful. Outstanding experience overall!
JAMES Awe were charged extra before dropping off here, even though this was the address on our rental agreement. The gentleman here said he did not have the paperwork and that’s why we had to pay extra and that we should call customer service, but he did not have the U-Haul customer service number.
WENDY BPaul was extremely helpful and polite. This place is very clean and very well maintained.
anthony kThey stated that they are new and did not have most of the extra equipment we requested. They were really nice but uninformed.
KENNETH RClean facility and service was excellent!
DOUGLAS SNo one was there the morning the trailer was dropped off. I had to unhook it by myself. I am 71 and injured my back because it was too heavy and didn’t have a trailer jack. Most women would not have been able to disconnect the trailer due to its weight. Very poor situation. I’ll be speaking to my attorney this week.
DENNIS Pagents on both ends were very nice and helpful. smooth transaction.
Adam RGreat service easy drop off
Bruce S