Probably won't trailer to Tenn. again, but the agent was very helpful.
lloyd R.
Customer Reviews for Storage Sense Clarksville Tiny Town
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store charged me an extra 100$ for being 1 hour late. I had the uhaul for 25 hours and watch charged 177 total. You guys advertise 39.95 per day. This is wrong. You deserve to be reported to the BBB
Latisha B.The truck we rented shut off on the freeway multiple times. Apparently it has a speed governor that we were not made aware of. When we accelerated to pass a vehicle, even though we were not going the speed of the shut off box, it would shut down. It was terrifying as you had to coast to the side of the freeway to restart the truck. I was terrified and at first had no idea what was going on. It was very unsafe. It made for a few dangerous moments. When it was mentioned to the representative at the pick up place, he had no idea about the speed governor. I will not be renting from uhaul ever again.
Michael D.See above
Sydney B.Awesome staff ! Very nice and friendly.
Natalie S.N/A
Marcedda O.N/A
James K.Great experience
Derek S.Na
Jeffery J.The app/uhaul website did not work and I did not get the dolly I ordered.
Sydni W.Customer service was fantastic!!
Kathy C.Everything went pretty smooth, fast and easy. Nothing to improve.
Leticia R.Customer service was accommodating.
Jennifer G.Some trucks need to be fixed or retired the truck that I had drove horrible
Charles H.Paul was very helpful and understanding best uhaul experience I've ever had.
Robin D.Better lighting
KENETHIA A.Clean, quick and very helpful!
Katelyn H.Really want to thank Mr Paul for being there I had to come back because I left my house with my wallet inside the truck now he couldn't see it when he first put it up because it was in a black couch but thanks to him getting off at his precise time I was managed to get back and get my wallet before he left so thank you Mr Paul kudos to you!
Dorris H.They gave the wrong info on how much gas was in the vehicle and all
Tara P.Excelente customer service they got what you want and they will give you the best service with respect cortesi and honesty
Bernardo R.Don't try to fix what don't need fixin'...lol
Jeffrey C.Nothing. Staff was more then helpful with setup and was able to answer any question I had.
Brian R.Great customer service, quick and easy process. In and out within 10 minutes, they were even ready to hook the trailer up for me.
Jeffery B.Renting the truck was easy and awesome, However I needed a dolly. Each location should have one and each truck should come with one. Every dolly was taken and I had to buy one. I'm happy with the truck and location I was at but the dolly issue was more than an inconvenience.
justin A.The original truck I was supposed to use was to be in Cadiz Kentucky but get a phone from that location, the afternoon before I was to get the truck saying that they rented the truck and was stolen. Now I had to drive further to get a truck and return it which cost me more money. You customer service with the 1-800 number needs some work. So not really happy with Uhaul.
Scott B.Had no problems
Bruce P.Keep up the quality customer service
Derrick G.Everything was fine until I was double charged but they could not find where the first transaction went through in there system even though I pulled my bank transactions they showed clearly I was charged. I had to swipe my card again, in which that transaction has settled and I've returned the U-Haul but the double charge is still pending on my account that nobody has no clue why they can't pull receipts of payment being made.
Ashley P.The service and vehicle were excellent! Without a doubt the best U-Haul experience I've had.
Rose M.The tire ratchet straps on the trailer were worn to the point that they would come loose during the trip. It could be a safety issue and I would have it addressed.
David S.Paul the manager in the office there is awesome to deal with.
Gregory W.It wasn't affordable as um use to. I spent over 200 to move a couple of beds and couch. I guess the preparation was on my but still too much for what I planned to pay it use to be cheaper
Larisha E.Fred and paul were outstanding. Their customer service is exceptional!!! Thanks a lot ☺ï¸😁
Nadine H.Very quick easy process. Staff friendly and helpful. I will recommend friends here for moving services.
Darlene P.I dont know maybe pre trip your trucks .... or actually conduct routine maintenance 🙄. I believe if the truck was receiving routine maintenance there's no way that truck should have been out of brake fluid or power steering fluid and out on the road.
Alexandriah C.